| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021071203164 | ticket-202107070576 | ESZLC-210712-001 | 2021/7/12 9:44:34 | 1910000085666 | 210231A5LLX2060001BQ | 210231A5LLX20B000117 | 7*24*NCD | 2021/7/12 16:42:00 | 2021/7/13 13:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060001BQ故障申请,麻烦RMA | |||||
| 2021071239416 | ticket-202107060007 | EBJLC-210712-003 | 2021/7/12 10:37:34 | 1810000050244 | 210231A5LLN1850004FC | 210231A5LLX20B0002CC | 7*24*NCD | 2021/7/12 12:26:00 | 2021/7/13 9:12:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850004FC故障申请,麻烦RMA | |||||
| 2021071235091 | ticket-202107120432 | EGZLC-210712-002 | 2021/7/12 12:57:03 | 1910000341374 | 210235A2NWP2120000NY | 210235A2NWP209000009 | 5*8*NBD | 2021/7/12 14:32:00 | 2021/7/13 11:26:00 | 韦朝彬 | 设备故障 请发备件 | |||||
| 2021071240052 | ticket-202107100742 | EBJLC-210712-004 | 2021/7/12 14:33:45 | 1810000050241 | 210231A2KLX167003101 | 210231A2KLX2080004LC | 5*8*NBD | 2021/7/12 15:18:00 | 2021/7/13 14:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003101故障申请,麻烦RMA | |||||
| 2021071228338 | ticket-202107100044 | EBJLC-210712-005 | 2021/7/12 14:34:04 | 1810000050241 | 210231A2KLX167002033 | 210231A2KLX20800017L | 5*8*NBD | 2021/7/12 15:18:00 | 2021/7/13 14:25:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002033故障申请,麻烦RMA | |||||
| 2021071238641 | ticket-202107121102 | 2021/7/12 21:02:27 | 7*24软件服务 | 申请RMA，坏件SN：210231A0A6N127002462 | ||||||||||||
| 2021040973628 | ticket-202107090514 | 2021/7/13 10:28:44 | 7*24*NCD | [腾讯RMA申请]网络设备接口模块210231A2KLX166004111故障申请,麻烦RMA | ||||||||||||
| 2021071327335 | ticket-202107090836 | ESJLC-210713-001 | 2021/7/13 11:08:19 | SF1121627683236 | 210231A5LLX2060000FF | 210231A5LLX20600047Y | 7*24*NCD | 2021/7/13 11:41:00 | 2021/7/14 13:42:00 | 方越 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060000FF故障申请,麻烦RMA | |||||
| 2021071367922 | ticket-202107120712 | ENJLC-210713-002 | 2021/7/13 11:44:23 | SF1128463806472 | 210231A2KLN1810016L0 | 210231A2KLX2120003KF | 7*24*NCD | 2021/7/13 12:25:00 | 2021/7/14 9:32:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN1810016L0故障申请,麻烦RMA | |||||
| 2021071342264 | ticket-202107110226 | EBJLC-210713-002 | 2021/7/13 15:04:04 | 1810000050547 | 210231A2KLX167000249 | 210231A2KLX2080004JQ | 7*24*NCD | 2021/7/13 15:44:00 | 2021/7/14 10:21:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000249故障申请,麻烦RMA | |||||
| 2021071358690 | ticket-202107090640 | EBJLC-210713-003 | 2021/7/13 16:57:31 | 1810000050548 | 210231A2KLX167001326 | 210231A2KLX2080004RK | 5*8*NBD | 2021/7/13 17:10:00 | 2021/7/14 10:21:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001326故障申请,麻烦RMA | |||||
| 2021071369173 | ticket-202107131250 | ENJLC-210714-001 | 2021/7/13 21:25:01 | 1810000077549 | 210235A2NWP2130001QB | 210235A2NWP20900004K | 5*8*NBD | 2021/7/14 8:24:00 | 2021/7/15 11:10:00 | 任罗方 | 申请rma | |||||
| 2021071474473 | ticket-202107140756 | ENJLC-210714-005 | 2021/7/14 14:55:44 | SF1128463801259 | 210231A5LLX20A00024S | 210231A5LLX20B000120 | 7*24*NCD | 2021/7/14 15:07:00 | 2021/7/15 10:26:00 | 欧阳孔取 | 申请RMA，坏件SN：210231A5LLX20A00024S | |||||
| 2021071425826 | ticket-202107130392 | ETJLC-210714-004 | 2021/7/14 16:25:20 | 118556658 | 210231A5LLX20800006N | 210231A5LLX20C000235 | 7*24*NCD | 2021/7/14 16:35:00 | 2021/7/15 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLX20800006N故障申请,麻烦RMA | |||||
| 2021071483591 | ticket-202107140752 | ETJLC-210714-005 | 2021/7/14 16:38:15 | 118556657 | 210231A5LLX2080001HW | 210231A5LLN1850003SX | 7*24*NCD | 2021/7/14 16:50:00 | 2021/7/15 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080001HW故障申请,麻烦RMA |