| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021070848527 | ticket-202107030366 | ESHLC-210708-005 | 2021/7/8 10:14:50 | 1910000122715 | 210231A5LLN1860002D8 | 210231A5LLX20C000230 | 7*24*NCD | 2021/7/8 10:28:00 | 2021/7/9 10:17:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860002D8故障申请,麻烦RMA | |||||
| 2021070866854 | ticket-202107030360 | EHKGLC-210708-002 | 2021/7/8 11:02:43 | 210708528 | 210231A4UFX213000FPR | 210231A4UFX1980002FH | 7*24*NCD | 2021/7/8 14:45:00 | 2021/7/9 15:10:00 | 香港-盈科沙田 | 坏件sn： 210231A4UFX213000FPR 麻烦尽快处理 | |||||
| 2021070843170 | ticket-202107080418 | ECQLC-210708-005 | 2021/7/8 11:16:22 | 115711333 | 210231A7LVN1870004GH | G10231A7LV06032J | 7*24*NCD | 2021/7/8 11:28:00 | 2021/7/9 9:20:00 | 周馨 | [腾讯RMA申请]网络设备线缆210231A7LVN1870004GH故障申请,麻烦RMA | |||||
| 2021070823984 | ticket-202107070642 | EGZLC-210708-001 | 2021/7/8 12:12:18 | 1910000340989 | 210231A5LLN1850000MF | 210231A5LLX20C000237 | 7*24*NCD | 2021/7/8 12:25:00 | 2021/7/9 14:34:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000MF故障申请,麻烦RMA | |||||
| 2021070873679 | ticket-202107071164 | ECDLC-210708-003 | 2021/7/8 15:38:25 | 119040812 | 210231A2KLX166003797 | 210231A2KLX20A000HCR | 7*24*NCD | 2021/7/9 9:04:00 | 2021/7/9 11:30:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003797故障申请,麻烦RMA | |||||
| 2021070848133 | ticket-202107070576 | ESZLC-210708-002 | 2021/7/8 16:42:43 | 1910000085042 | 210231A5LLX2060000RD | 210231A5LLX20B0000H4 | 7*24*NCD | 2021/7/8 16:54:00 | 2021/7/9 10:17:00 | 张燕新 | 坏件sn：210231A5LLX2060000RD 麻烦尽快rma | |||||
| 2021070832814 | ticket-202107070302 | ENJLC-210713-001 | 2021/7/8 18:36:40 | 1810000078887 | 210231A5LLN185000445 | 210231A5LLX20B0002W0 | 7*24软件服务 | 2021/7/13 8:17:00 | 2021/7/13 10:20:00 | 刘法 | [腾讯RMA申请]网络设备接口模块210231A5LLN185000445故障申请,麻烦RMA | |||||
| 2021070952282 | ticket-202107081074 | EGZLC-210709-001 | 2021/7/9 9:34:20 | 1910000341144 | 210231A7LVN187000BH3 | G10231A7LV06086L | 7*24*NCD | 2021/7/9 9:57:00 | 2021/7/12 11:36:00 | 刘付小芬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BH3故障申请,麻烦RMA | |||||
| 2021070979954 | ticket-202107081510 | ECDLC-210713-001 | 2021/7/9 11:24:37 | 118742025 | 210231A2KLX166003511 | 210231A2KLX213000702 | 7*24*NCD | 2021/7/13 8:57:00 | 2021/7/13 11:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003511故障申请,麻烦RMA | |||||
| 2021070916445 | ticket-202107090284 | EHKGLC-210709-001 | 2021/7/9 12:18:05 | 210709559 | 210231A4UFN1810003N4 | 210231A4UFX20100012T | 7*24*NCD | 2021/7/9 17:03:00 | 2021/7/12 16:37:00 | 香港-盈科沙田 | [腾讯RMA申请]网络设备接口模块210231A4UFN1810003N4故障申请,麻烦RMA | |||||
| 2021070954701 | ticket-202107071004 | ESZLC-210709-001 | 2021/7/9 14:14:19 | 1910000085256 | 210231A5LLX2050000MG | 210231A5LLX20B0000G9 | 7*24*NCD | 2021/7/9 15:04:00 | 2021/7/12 9:47:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050000MG故障申请,麻烦RMA | |||||
| 2021070900702 | ticket-202107090876 | ECQLC-210709-002 | 2021/7/9 17:09:37 | 114094280 | 210231A7LTN1880001BZ | G10231A7LT08T4PK | 7*24*NCD | 2021/7/10 10:20:00 | 2021/7/12 10:05:00 | 周馨 | [腾讯RMA申请]网络设备线缆210231A7LTN1880001BZ故障申请,麻烦RMA | |||||
| 2021070948347 | ticket-202107090192 | EBJLC-210713-001 | 2021/7/9 17:10:12 | 1810000050543 | 210231A2KLX167002061 | 210231A2KLX20A000C87 | 5*8*NBD | 2021/7/13 8:23:00 | 2021/7/13 11:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002061故障申请,麻烦RMA | |||||
| 2021070915529 | ticket-202107050310 | EGZLC-210709-003 | 2021/7/9 18:29:20 | 1910000341250 | 210231A7M1N1860004DQ | G10231A7M10501J0 | 7*24*NCD | 2021/7/10 8:15:00 | 2021/7/12 11:12:00 | 刘合志 | [腾讯RMA申请]网络设备线缆210231A7M1N1860004DQ故障申请,麻烦RMA | |||||
| 2021071251481 | ticket-202107080988 | EBJLC-210712-001 | 2021/7/12 9:16:42 | 1810000050248 | 210231A4UFN174000571 | 210231A4UFX2110002VT | 7*24软件服务 | 2021/7/12 12:26:00 | 2021/7/13 9:24:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A4UFN174000571故障申请,麻烦RMA |