| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021063070154 | ticket-202106290912 | ESZLC-210630-002 | 2021/6/30 11:35:18 | 1910000084631 | 210231A5LLX2040000WC | 210231A5LLX20B00019C | 7*24*NCD | 2021/6/30 16:24:00 | 2021/7/1 10:01:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A5LLX2040000WC故障申请,麻烦RMA | |||||
| 2021063008280 | ticket-202106300658 | 2021/6/30 11:41:21 | 5*8*NBD | 申请RMA，坏件SN：210231ABV7H212000190 | ||||||||||||
| 2021063007751 | ticket-202106300636 | EGZLC-210630-001 | 2021/6/30 12:06:17 | 1910000342841 | 210231A7LVN187000BDX | G10231A7LV06060B | 7*24*NCD | 2021/6/30 12:26:00 | 2021/7/1 10:01:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BDX故障申请,麻烦RMA | |||||
| 2021063055821 | ticket-202106290834 | ESZLC-210630-003 | 2021/6/30 15:07:21 | 1910000084623 | 210231A2KLX166004605 | 210231A2KLN21300001S | 7*24*NCD | 2021/6/30 16:24:00 | 2021/7/1 10:14:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004605故障申请,麻烦RMA | |||||
| 2021063048927 | ticket-202106300852 | ETJLC-210630-001 | 2021/6/30 15:33:04 | 119184950 | 210231A0QMH18C000241 | 210231A0QMH203000618 | 7*24*NCD | 2021/6/30 16:08:00 | 2021/7/1 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备电源210231A0QMH18C000241故障申请,麻烦RMA | |||||
| 2021070167600 | ticket-202106301212 | EBJLC-210701-001 | 2021/7/1 10:13:39 | 1810000049384 | 210231A5LLN1840001R6 | 210231A5LLX20A000496 | 7*24*NCD | 2021/7/1 11:11:00 | 2021/7/2 11:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840001R6故障申请,麻烦RMA | |||||
| 2021070105691 | ticket-202107010700 | ESHLC-210701-005 | 2021/7/1 14:07:52 | 1910000122987 | 210231A2KLX213000B4J | 210231A2KLX20A0008D0 | 7*24*NCD | 2021/7/1 14:27:00 | 2021/7/2 11:00:00 | 徐磊 | 网络设备光模块更换 | |||||
| 2021070119650 | ticket-202106300150 | ESZLC-210705-002 | 2021/7/1 18:05:06 | 1910000084771 | 210231A2KLX164002396 | 210231A2KLX2120003LF | 7*24*NCD | 2021/7/5 16:57:00 | 2021/7/6 11:30:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002396故障申请,麻烦RMA | |||||
| 2021070590272 | ticket-202107030458 | EHKGLC-210705-001 | 2021/7/5 16:29:08 | 210705460 | 210231A0A6N1840000RH | 210231A0A6X17B002184 | 7*24*NCD | 2021/7/6 13:38:00 | 2021/7/7 15:30:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A0A6N1840000RH故障申请,麻烦RMA | |||||
| 2021070643155 | ticket-202106301340 | ESHLC-210707-005 | 2021/7/6 10:08:37 | 1910000122765 | 210231A2KLX159001062 | 210231A2KLX2130006ZX | 7*24*NCD | 2021/7/7 16:04:00 | 2021/7/8 15:40:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001062故障申请,麻烦RMA | |||||
| 2021070624739 | ticket-202107060390 | ENJLC-210706-003 | 2021/7/6 14:19:43 | SF1128463801504 | 210231A4QGH187000004 | 210231A4QGH211000070 | 7*24*NCD | 2021/7/6 16:12:00 | 2021/7/7 11:54:00 | 欧阳孔取 | 板卡故障，申请rma | |||||
| 2021070660695 | ticket-202106280974 | EBJLC-210706-007 | 2021/7/6 16:52:25 | 1810000049365 | 210231A7LVN1860000DF | G10231A7LV0604HL | 7*24*NCD | 2021/7/6 17:04:00 | 2021/7/7 15:20:00 | 莫嘉 | [腾讯RMA申请]网络设备线缆210231A7LVN1860000DF故障申请,麻烦RMA | |||||
| 2021070774018 | ticket-202107030240 | ESHLC-210707-001 | 2021/7/7 10:20:45 | 1910000122799 | 210231A5LLN18C0002D1 | 210231A5LLX20A0004B1 | 7*24*NCD | 2021/7/7 11:20:00 | 2021/7/8 11:00:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN18C0002D1故障申请,麻烦RMA | |||||
| 2021070700766 | ticket-202107060934 | ECQLC-210707-005 | 2021/7/7 17:03:27 | 118019282 | 210231A5LLN1850003QJ | 210231A5LLX20A0003LL | 7*24软件服务 | 2021/7/7 17:30:00 | 2021/7/8 10:30:00 | 杨丹凌 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850003QJ故障申请,麻烦RMA | |||||
| 2021070742383 | ticket-202107030458 | EHKGLC-210708-001 | 2021/7/7 19:17:15 | 210708529 | 210231A0A6N1840000VW | 210231A0A6N122001907 | 7*24*NCD | 2021/7/8 14:45:00 | 2021/7/9 11:30:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A0A6N1840000VW故障申请,麻烦RMA |