| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021062536715 | ticket-202106090654 | EWHLC-210625-001 | 2021/6/25 14:54:23 | 119196671 | 210231A2UQN168000121 | 210231A2UQN18600002H | 7*24*NCD | 2021/6/25 17:12:00 | 2021/6/28 16:12:00 | 朱维 | [腾讯RMA申请]网络设备接口模块210231A2UQN168000121故障申请,麻烦RMA | |||||
| 2021062581160 | ticket-202106250368 | ESZLC-210625-003 | 2021/6/25 16:23:26 | KY0000141348994 | 210235A2NWP20C00010C | 210235A2NWP20900002P | 5*8*NBD | 2021/6/26 8:26:00 | 2021/6/28 13:49:02 | 邹志军 | 设备整机故障，麻烦发rma。 | |||||
| 2021062826263 | ticket-202106260156 | EWHLC-210628-001 | 2021/6/28 12:30:27 | 119196657 | 210231A5LLN18C0002BP | 210231A5LLN1910000KL | 7*24*NCD | 2021/6/28 14:17:00 | 2021/6/29 10:17:00 | 朱维 | [腾讯RMA申请]网络设备接口模块210231A5LLN18C0002BP故障申请,麻烦RMA | |||||
| 2021062812827 | ticket-202106280624 | ENJLC-210628-013 | 2021/6/28 14:13:26 | SF1125748093835 | 210231A4WXX20500005G | 210231A4WXX18700006T | 7*24*NCD | 2021/6/28 14:52:00 | 2021/6/29 15:20:00 | 欧阳孔取 | 210231A4WXX20500005G，风扇框硬件RMA | |||||
| 2021062859309 | ticket-202106280624 | ENJLC-210628-014 | 2021/6/28 14:15:57 | SF1125748093835 | 210231A4WXX20500005D | 210231A4WXX19A00000Y | 7*24*NCD | 2021/6/28 14:52:00 | 2021/6/29 15:20:00 | 欧阳孔取 | 风扇SN：210231A4WXX20500005D，请安排RMA | |||||
| 2021062866330 | ticket-202106250003 | ESHLC-210628-004 | 2021/6/28 17:08:45 | 1910000123266 | 210231A0A8N13C000800 | 210231A0A8X19900000L | 7*24*NCD | 2021/6/28 17:20:00 | 2021/6/29 9:30:00 | 王财涌 | [腾讯RMA申请]网络设备接口模块210231A0A8N13C000800故障申请,麻烦RMA | |||||
| 2021062850000 | ticket-202106260740 | ETJLC-210628-002 | 2021/6/28 17:18:20 | 119184940 | 210231A2KLX165002385 | 210231A2KLX20A00088Z | 7*24*NCD | 2021/6/28 17:30:00 | 2021/6/29 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002385故障申请,麻烦RMA | |||||
| 2021062866711 | ticket-202106280668 | ETJLC-210628-003 | 2021/6/28 17:47:50 | SF1421318408107 | 210231A2KLX198000WX1 | 210231A2KLX21300071H | 7*24*NCD | 2021/6/29 8:14:00 | 2021/6/29 10:21:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000WX1故障申请,麻烦RMA | |||||
| 2021062893114 | ticket-202106250626 | EGZLC-210628-009 | 2021/6/28 19:29:46 | 1910000342973 | 210231ABV7H212000414 | 210231ABV7H209003709 | 5*8*NBD | 2021/6/29 8:18:00 | 2021/6/30 10:08:00 | 韦朝彬 | [腾讯RMA申请]网络设备电源210231ABV7H212000414故障申请,麻烦RMA | |||||
| 2021062906573 | ticket-202106290350 | EHKGLC-210629-001 | 2021/6/29 10:50:03 | 210629299 | 210231A4UFX213000FQ4 | 210231A4UFN1850002D7 | 7*24*NCD | 2021/6/29 15:22:00 | 2021/6/30 16:42:00 | 香港-盈科沙田 | 申请RMA，坏件SN：210231A4UFX213000FQ4 | |||||
| 2021062978503 | ticket-202106290404 | EGZLC-210629-002 | 2021/6/29 14:21:17 | 1910000342907 | 210231A7LVN187000BXX | G10231A7LV0605CR | 7*24*NCD | 2021/6/29 14:47:00 | 2021/6/30 11:29:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BXX故障申请,麻烦RMA | |||||
| 2021062934944 | ticket-202106280684 | EBJLC-210629-002 | 2021/6/29 14:39:57 | 1810000049390 | 210231A2KLX186000L5W | 210231A2KLX21300069R | 7*24*NCD | 2021/6/29 15:44:00 | 2021/6/30 8:44:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A2KLX186000L5W故障申请,麻烦RMA | |||||
| 2021062912517 | ticket-202106270160 | ESHLC-210629-012 | 2021/6/29 16:20:16 | 1910000123150 | 210231A5LLN169000003 | 210231A5LLX20A00048V | 7*24*NCD | 2021/6/29 16:34:00 | 2021/6/30 14:00:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN169000003故障申请,麻烦RMA | |||||
| 2021062976921 | ticket-202106270532 | ESZLC-210629-002 | 2021/6/29 18:06:23 | 1910000084615 | 210231A2KLX164001187 | 210231A2KLX21300069K | 7*24*NCD | 2021/6/30 8:51:00 | 2021/6/30 11:30:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001187故障申请,麻烦RMA | |||||
| 2021063086472 | ticket-202106280604 | ESZLC-210630-001 | 2021/6/30 9:55:29 | 1910000084631 | 210231A5LLX2060005CN | 210231A5LLX20A00048P | 7*24*NCD | 2021/6/30 16:24:00 | 2021/7/1 10:01:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060005CN故障申请,麻烦RMA |