| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021062219772 | ticket-202106190396 | ESZLC-210622-001 | 2021/6/22 18:30:29 | 1910000083328 | 210231A5LLX19600001K | 210231A5LLX20A0003YS | 7*24*NCD | 2021/6/22 19:08:00 | 2021/6/23 10:31:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A5LLX19600001K故障申请,麻烦RMA | |||||
| 2021062376047 | ticket-202106181082 | EGZLC-210623-001 | 2021/6/23 9:50:52 | 1910000345296 | 210231A4UFX211000402 | 210231A4UFX207000106 | 7*24*NCD | 2021/6/23 10:01:00 | 2021/6/24 10:19:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A4UFX211000402故障申请,麻烦RMA | |||||
| 2021062301992 | ticket-202106210032 | EBJLC-210623-002 | 2021/6/23 10:49:51 | 1810000049310 | 210231A2KLX167000322 | 210231A2KLX20A000D6J | 7*24*NCD | 2021/6/23 11:35:00 | 2021/6/24 10:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000322故障申请,麻烦RMA | |||||
| 2021062339950 | ticket-202106211182 | EBJLC-210623-003 | 2021/6/23 15:08:02 | 1810000049307 | 210231A2KLX167004147 | 210231A2KLX20A000CH6 | 5*8*NBD | 2021/6/23 16:30:00 | 2021/6/24 10:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167004147故障申请,麻烦RMA | |||||
| 2021062336201 | ticket-202106220344 | EBJLC-210623-005 | 2021/6/23 17:33:56 | 1810000049304 | 210231A4B1N1840002BH | 210231A4B1X21100049N | 7*24*NCD | 2021/6/23 17:47:00 | 2021/6/24 9:35:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A4B1N1840002BH故障申请,麻烦RMA | |||||
| 2021062412827 | ticket-202106210702 | EBJLC-210624-001 | 2021/6/24 10:11:19 | 1810000049303 | 210231A5LLN1850001W3 | 210231A5LLX20A00019X | 7*24*NCD | 2021/6/24 10:44:00 | 2021/6/25 9:44:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850001W3故障申请,麻烦RMA | |||||
| 2021062409171 | ticket-202106211266 | ESZLC-210624-001 | 2021/6/24 10:56:17 | 1910000084131 | 210231A2KLX164000906 | 210231A2KLX20A0008YH | 7*24*NCD | 2021/6/24 17:05:00 | 2021/6/25 13:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000906故障申请,麻烦RMA | |||||
| 2021062439565 | ticket-202106171042 | ESHLC-210624-001 | 2021/6/24 11:42:22 | 1910000123398 | 210231A5LLN177000118 | 210231A5LLX20A0003YD | 7*24*NCD | 2021/6/24 13:16:00 | 2021/6/25 15:40:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A5LLN177000118故障申请,麻烦RMA | |||||
| 2021062428707 | ticket-202106221016 | ETJLC-210624-001 | 2021/6/24 16:30:20 | 119184921 | 210231A3FFN176000060 | 210231A3FFN17C000066 | 7*24软件服务 | 2021/6/24 16:48:00 | 2021/6/25 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A3FFN176000060故障申请,麻烦RMA | |||||
| 2021062470936 | ticket-202106221314 | ESHLC-210624-002 | 2021/6/24 16:59:22 | 1910000123330 | 210231A2KLX15B002116 | 210231A2KLX1890004ZC | 7*24*NCD | 2021/6/24 17:18:00 | 2021/6/25 8:42:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002116故障申请,麻烦RMA | |||||
| 2021062450590 | ticket-202106221380 | EBJLC-210624-002 | 2021/6/24 17:03:39 | 1810000049302 | 210231A2KLX167003043 | 210231A2KLX20A000CXW | 5*8*NBD | 2021/6/24 17:22:00 | 2021/6/25 14:01:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003043故障申请,麻烦RMA | |||||
| 2021062517368 | ticket-202106241052 | ETJLC-210625-001 | 2021/6/25 11:36:19 | 119184923 | 210231A2KLX198000XNY | 210231A2KLX2080004HR | 7*24软件服务 | 2021/6/25 12:00:00 | 2021/6/28 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000XNY故障申请,麻烦RMA | |||||
| 2021062522956 | ticket-202106241004 | ECDLC-210625-001 | 2021/6/25 14:03:41 | 119040813 | 210231A2KLX166003910 | 210231A2KLX20A000CY3 | 7*24*NCD | 2021/6/25 15:23:00 | 2021/6/26 16:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003910故障申请,麻烦RMA | |||||
| 2021062518695 | ticket-202106240748 | EBJLC-210625-003 | 2021/6/25 14:33:11 | 1810000049298 | 210231A2KLX167000555 | 210231A2KLX2130006CJ | 7*24*NCD | 2021/6/25 15:47:00 | 2021/6/28 9:45:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000555故障申请,麻烦RMA | |||||
| 2021062545808 | ticket-202106250324 | EBJLC-210625-004 | 2021/6/25 14:33:16 | 1810000049298 | 210231A2KLX167002723 | 210231A2KLX213000714 | 7*24*NCD | 2021/6/25 15:47:00 | 2021/6/28 9:45:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002723故障申请,麻烦RMA |