| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021061760104 | ticket-202105310140 | ESHLC-210617-001 | 2021/6/17 16:45:22 | 1910000123626 | 210231A5LLN18200006F | 210231A5LLX20A0002K0 | 7*24*NCD | 2021/6/17 17:53:00 | 2021/6/18 9:36:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN18200006F故障申请,麻烦RMA | |||||
| 2021061713782 | ticket-202106170098 | EGZLC-210617-003 | 2021/6/17 16:49:38 | 1910000345024 | 210231A5LLN16B000170 | 210231A5LLX20A0002K4 | 7*24*NCD | 2021/6/17 17:18:00 | 2021/6/18 10:46:00 | 刘家文 | 坏件sn：210231A5LLN16B000170 麻烦尽快rma | |||||
| 2021061717902 | ticket-202106170074 | ETJLC-210617-001 | 2021/6/17 17:33:23 | 119184985 | 210231A5LLN176000016 | 210231A5LLX20C000233 | 7*24*NCD | 2021/6/18 8:39:00 | 2021/6/18 10:00:00 | 李瑞珠 | [腾讯RMA申请]网络设备接口模块210231A5LLN176000016故障申请,麻烦RMA | |||||
| 2021061849866 | ticket-202106170690 | ECQLC-210618-001 | 2021/6/18 9:29:36 | 118051238 | 210231A7LTN1880000K8 | G10231A7LT08T63V | 7*24*NCD | 2021/6/18 10:10:00 | 2021/6/21 10:50:00 | 周馨 | [腾讯RMA申请]网络设备线缆210231A7LTN1880000K8故障申请,麻烦RMA | |||||
| 2021061859482 | ticket-202106081016 | ESHLC-210618-001 | 2021/6/18 12:04:13 | 1910000123594 | 210231A2KLX159001090 | 210231A2KLX206000H60 | 7*24*NCD | 2021/6/18 12:18:00 | 2021/6/21 16:20:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001090故障申请,麻烦RMA | |||||
| 2021061844996 | ticket-202106170548 | ESZLC-210618-001 | 2021/6/18 17:11:32 | 1910000083074 | 210231A2KLX166004766 | 210231A2KLX20A000H1D | 7*24*NCD | 2021/6/18 17:41:00 | 2021/6/21 9:24:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004766故障申请,麻烦RMA | |||||
| 2021061850651 | ticket-202106170548 | ESZLC-210618-002 | 2021/6/18 17:11:44 | 1910000083074 | 210231A2KLX166005113 | 210231A2KLX20A000GP6 | 5*8*NBD | 2021/6/18 17:41:00 | 2021/6/21 9:24:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005113故障申请,麻烦RMA | |||||
| 2021062172498 | ticket-202106190222 | EBJLC-210621-001 | 2021/6/21 11:55:29 | 1810000049319 | 210231A2KLX167002170 | 210231A2KLX20A0008YK | 7*24*NCD | 2021/6/21 12:30:00 | 2021/6/22 14:10:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002170故障申请,麻烦RMA | |||||
| 2021062123724 | ticket-202106110324 | ESHLC-210621-001 | 2021/6/21 13:03:15 | 1910000123544 | 210231A5LLX20100011P | 210231A5LLX20C00023G | 7*24*NCD | 2021/6/21 13:36:00 | 2021/6/22 15:30:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX20100011P故障申请,麻烦RMA | |||||
| 2021062240070 | ticket-202106161030 | ECQLC-210622-001 | 2021/6/22 9:17:33 | 118019682 | 210231A7LTN1880000LF | G10231A7LT06000T | 7*24*NCD | 2021/6/22 10:06:00 | 2021/6/23 11:03:00 | 周馨 | [腾讯RMA申请]网络设备线缆210231A7LTN1880000LF故障申请,麻烦RMA | |||||
| 2021062250982 | ticket-202106170712 | EBJLC-210622-003 | 2021/6/22 13:57:40 | 1810000049316 | 210231A7LVN1860001GM | G10231A7LV0606DK | 7*24*NCD | 2021/6/22 14:21:00 | 2021/6/23 16:00:00 | 莫嘉 | [腾讯RMA申请]网络设备线缆210231A7LVN1860001GM故障申请,麻烦RMA | |||||
| 2021062240141 | ticket-202106190626 | EBJLC-210622-004 | 2021/6/22 14:47:17 | 1810000049315 | 210231A5LLN1850000XP | 210231A5LLX20A0002HV | 7*24*NCD | 2021/6/22 15:18:00 | 2021/6/23 8:28:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000XP故障申请,麻烦RMA | |||||
| 2021062257341 | ticket-202106200552 | ECQLC-210622-005 | 2021/6/22 16:27:21 | 115711338 | 210231A5LLX205000341 | 210231A5LLX20B0001HN | 7*24*NCD | 2021/6/23 9:50:00 | 2021/6/23 10:00:00 | 张佩 | [腾讯RMA申请]网络设备接口模块210231A5LLX205000341故障申请,麻烦RMA | |||||
| 2021062261040 | ticket-202106150660 | EGZLC-210622-003 | 2021/6/22 17:25:23 | 1910000343876 | 210231A7LTN184000165 | G10231A7LT08T46J | 7*24*NCD | 2021/6/22 17:37:00 | 2021/6/23 8:18:00 | 刘合志 | [腾讯RMA申请]网络设备线缆210231A7LTN184000165故障申请,麻烦RMA | |||||
| 2021062294520 | ticket-202106190518 | EGZLC-210622-004 | 2021/6/22 18:13:27 | 1910000083310 | 210231A2E4N15C000001 | 210231A2E4X20800001W | 7*24*NCD | 2021/6/22 19:08:00 | 2021/6/23 11:14:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2E4N15C000001故障申请,麻烦RMA |