| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021052563397 | ticket-202105250194 | ESZLC-210525-001 | 2021/5/25 17:22:20 | 1910000081236 | 210231A2KLN174003174 | 210231A2KLX20A000GHF | 7*24*4 | 2021/5/25 17:42:00 | 2021/5/26 9:21:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLN174003174故障申请,麻烦RMA | |||||
| 2021052520463 | ticket-202105250118 | ESZLC-210525-002 | 2021/5/25 18:01:42 | 1910000081244 | 210231A2KLX164002291 | 210231A2KLX2080005L6 | 5*8*NBD | 2021/5/25 18:18:00 | 2021/5/26 16:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002291故障申请,麻烦RMA | |||||
| 2021052657137 | ticket-202105240244 | EGZLC-210526-001 | 2021/5/26 14:44:36 | 1910000347518 | 210231A7LVN1870001WD | G10231A7LV0608HN | 7*24*NCD | 2021/5/26 15:23:00 | 2021/5/26 17:30:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN1870001WD故障申请,麻烦RMA | |||||
| 2021052711833 | ticket-202105250904 | ECDLC-210527-001 | 2021/5/27 9:23:55 | 118742087 | 210231A2KLX166003866 | 210231A2KLN21300000K | 5*8*NBD | 2021/5/27 10:25:00 | 2021/5/28 15:30:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003866故障申请,麻烦RMA | |||||
| 2021052743903 | ticket-202105260280 | ESHLC-210527-001 | 2021/5/27 12:16:05 | 1910000124685 | 210231A2E4N15A000147 | 210231A2E4N186000160 | 7*24*NCD | 2021/5/27 13:44:00 | 2021/5/28 9:14:00 | 阮华丽 | [腾讯RMA申请]网络设备接口模块210231A2E4N15A000147故障申请,麻烦RMA | |||||
| 2021052752970 | ticket-202105120826 | EBJLC-210527-012 | 2021/5/27 18:31:40 | 1810000049099 | 210235A2NWP2130001WJ | 210235A2NWP20900005P | 5*8*NBD | 2021/5/27 19:00:00 | 2021/5/28 14:00:00 | 王艳龙 | 故障描述: DOA流程： 工单负责人：v_zldong 设备固资：TYNT21040BAE9 坏件SN：210235A2NWP2130001WJ 好件SN：None 坏件类型：整机 坏件型号：TCS81-120F 操作说明: DOA流程： 工单负责人：v_zldong 设备固资：TYNT21040BAE9 坏件SN：210235A2NWP2130001WJ 好件SN：None 坏件类型：整机 坏件型号：TCS81-120F | |||||
| 2021052890506 | ticket-202105250344 | ECSLC-210528-001 | 2021/5/28 10:07:53 | 118796600 | 210231A2KLN19100007J | 10231A2KLX20800057L | 7*24*NCD | 2021/5/28 16:20:00 | 2021/5/31 18:00:00 | 唐友维 | [腾讯RMA申请]网络设备接口模块210231A2KLN19100007J故障申请,麻烦RMA | |||||
| 2021052832502 | ticket-202105270968 | EBJLC-210528-002 | 2021/5/28 12:17:50 | 1810000047846 | 210231A2KLN1820008VF | 210231A2KLX2080004WY | 7*24*NCD | 2021/5/28 13:19:00 | 2021/5/31 15:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLN1820008VF故障申请,麻烦RMA | |||||
| 2021052822789 | ticket-202011120618 | ESHLC-210528-002 | 2021/5/28 12:24:19 | 1910000124627 | 210231A4UFN175000141 | 210231A4UFX211000244 | 7*24*NCD | 2021/5/28 13:20:00 | 2021/5/31 9:05:00 | 阮华丽 | [腾讯RMA申请]网络设备接口模块210231A4UFN175000141故障申请,麻烦RMA | |||||
| 2021052848985 | ticket-202105260418 | ESHLC-210528-003 | 2021/5/28 12:49:18 | 1910000124619 | 210231A2KLX15A000039 | 210231A2KLX20A000H0Z | 7*24*NCD | 2021/5/28 13:24:00 | 2021/5/31 9:30:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A000039故障申请,麻烦RMA | |||||
| 2021052897252 | ticket-202105270738 | ESHLC-210528-004 | 2021/5/28 14:46:36 | KY0000105214007 | 210231A5LLX2060002P4 | 210231A5LLX20A0002JY | 7*24*NCD | 2021/5/29 8:48:00 | 2021/5/31 13:41:26 | 徐磊 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060002P4故障申请,麻烦RMA | |||||
| 2021052892240 | ticket-202105270772 | ETJLC-210528-001 | 2021/5/28 16:50:28 | 118565173 | 210231A4UFN175000516 | 210231A4UFX21100036H | 7*24*NCD | 2021/5/28 17:05:00 | 2021/5/31 10:00:00 | 李瑞珠 | [腾讯RMA申请]网络设备接口模块210231A4UFN175000516故障申请,麻烦RMA | |||||
| 2021052832289 | ticket-202105271184 | EBJLC-210528-003 | 2021/5/28 19:36:56 | 1810000049215 | 210231A5LLN18500060Q | 210231A5LLX19C0000JJ | 7*24*NCD | 2021/5/28 20:05:00 | 2021/5/31 12:00:00 | 李静 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500060Q故障申请,麻烦RMA | |||||
| 2021053195601 | ticket-202105310268 | EGZLC-210531-001 | 2021/5/31 11:24:26 | 1910000347772 | 210231ABV8H204002857 | 210231ABV8H2140C0163 | 7*24*NCD | 2021/5/31 12:04:00 | 2021/6/1 9:28:00 | 王瑞江 | 申请RMA，坏件SN：210231ABV8H204002857 | |||||
| 2021053175723 | ticket-202105200592 | EGZLC-210531-008 | 2021/5/31 15:04:20 | 1910000347870 | 210231A5LLN18400016J | 210231A5LLX20A0003LX | 7*24*NCD | 2021/5/31 15:50:00 | 2021/6/1 15:53:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400016J故障申请,麻烦RMA |