| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020072989629 | ticket-202007240356 | EGZLC-200729-004 | 2020/7/29 9:01:18 | 1910000289388 | 210231A2KLX165002667 | 210231A2KLX186000893 | 7*24*NCD | 2020/7/29 15:30:00 | 2020/7/30 11:00:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002667故障申请,麻烦RMA | |||||
| 2020072940469 | ticket-202007281334 | ESZLC-200729-002 | 2020/7/29 10:39:50 | 1910000103054 | 210231A2KLX164001301 | 210231A2KLX2060007SB | 7*24*NCD | 2020/7/29 17:19:00 | 2020/7/30 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001301故障申请,麻烦RMA | |||||
| 2020072980700 | ticket-202007281420 | ESHLC-200729-009 | 2020/7/29 11:10:51 | 1710000214563 | 210231A563N16B001900 | 210231A563N1980002JF | 7*24软件服务 | 2020/7/29 15:31:00 | 2020/7/30 11:07:00 | 吴婷婷 | [腾讯RMA申请]网络设备接口模块210231A563N16B001900故障申请,麻烦RMA | |||||
| 2020073033804 | ticket-202007291278 | ESZLC-200730-001 | 2020/7/30 12:48:15 | 1910000103512 | 210231A5LLN18300034Y | 210231A5LLX20600047Z | 7*24*NCD | 2020/7/30 18:17:00 | 2020/7/31 9:00:00 | 李星威 | 麻烦 rma | |||||
| 2020073024636 | ticket-202007290614 | ESZLC-200730-003 | 2020/7/30 16:15:17 | 1910000103520 | 210231A5LLX1960000H3 | 210231A5LLX20600041G | 7*24*NCD | 2020/7/30 18:17:00 | 2020/7/30 22:30:00 | 李雨薇 | 麻烦rma | |||||
| 2020073035408 | ticket-202007300096 | ESZLC-200730-004 | 2020/7/30 17:43:29 | 1910000103538 | 210231A2KLX164000859 | 210231A2KLX2060007M8 | 7*24*NCD | 2020/7/30 18:17:00 | 2020/7/31 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000859故障申请,麻烦RMA | |||||
| 2020073164134 | ticket-202007300568 | EGZLC-200802-001 | 2020/7/31 11:20:59 | 1910000285384 | 210231A2KLX165001771 | 210231A2KLX205000H4B | 7*24*NCD | 2020/8/2 13:45:00 | 2020/8/3 10:46:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001771故障申请,麻烦RMA | |||||
| 2020073120474 | ticket-202007300098 | ESHLC-200802-001 | 2020/7/31 15:45:21 | 1710000214431 | 210231A2KLX1840001TV | 210231A2KLX20400077H | 7*24*NCD | 2020/8/2 18:27:00 | 2020/8/3 10:20:00 | 翁玮敏 | [腾讯RMA申请]网络设备接口模块210231A2KLX1840001TV故障申请,麻烦RMA | |||||
| 2020073112541 | ticket-202007300502 | ETJLC-200731-002 | 2020/7/31 18:18:23 | 117155053 | G20231A9V9040272 | G20231A9V906011D | 5*8*NBD | 2020/8/1 8:35:00 | 2020/8/3 10:00:00 | 刘伟 | [腾讯RMA申请]网络设备接口模块G20231A9V9040272故障申请,麻烦RMA | |||||
| 2020080341422 | ticket-202008010062 | EJNLC-200803-001 | 2020/8/3 12:57:59 | 5312001260 | 210231A5LLN1850003D6 | 210231A5LLX2050000P4 | 7*24*NCD | 2020/8/3 14:27:00 | 2020/8/4 9:00:00 | 于明起 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850003D6故障申请,麻烦RMA | |||||
| 2020080391102 | ticket-202008030442 | ESHLC-200803-002 | 2020/8/3 14:06:54 | 1910000199294 | G10231A7M10400ZM | G30231A7M104018R | 5*8*NBD | 2020/8/3 14:40:00 | 2020/8/4 10:20:00 | 施烨亮 | [腾讯RMA申请]网络设备线缆G10231A7M10400ZM故障申请,麻烦RMA | |||||
| 2020080377066 | ticket-202008010136 | ESZLC-200804-001 | 2020/8/3 14:53:32 | 1910000104325 | 210231A2KLX164001420 | 210231A2KLX20600080W | 7*24软件服务 | 2020/8/4 11:38:00 | 2020/8/4 15:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001420故障申请,麻烦RMA | |||||
| 2020080382453 | ticket-202007310668 | EBJLC-200804-001 | 2020/8/3 15:23:50 | 1810000032515 | 210231A2KLX167002067 | 210231A2KLX206000750 | 7*24软件服务 | 2020/8/4 11:54:00 | 2020/8/4 15:20:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002067故障申请,麻烦RMA | |||||
| 2020080379469 | ticket-202007300424 | ESHLC-200804-006 | 2020/8/3 16:13:50 | 1910000199482 | 210231A5LLN192000088 | 210231A5LLX2060000GX | 7*24*NCD | 2020/8/4 11:40:00 | 2020/8/4 14:30:00 | 张锦丽 | [腾讯RMA申请]网络设备接口模块210231A5LLN192000088故障申请,麻烦RMA | |||||
| 2020080344540 | ticket-202008030196 | ESHLC-200803-004 | 2020/8/3 16:41:53 | 1910000199432 | 210231A1U0H19C007425 | 210231A1U0H192001727 | 7*24软件服务 | 2020/8/3 16:55:00 | 2020/8/4 14:20:00 | 陈飔宇 | [腾讯RMA申请]网络设备电源210231A1U0H19C007425故障申请,麻烦RMA |