| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021051424915 | ticket-202105140604 | EGZLC-210515-001 | 2021/5/14 18:19:37 | 1910000348979 | 210231A5LLN18500062P | 210231A5LLX20B00022G | 7*24*NCD | 2021/5/15 8:43:00 | 2021/5/17 10:14:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500062P故障申请,麻烦RMA | |||||
| 2021051770537 | ticket-202105140610 | ETJLC-210517-001 | 2021/5/17 11:28:18 | 118565370 | 210231A2E4N1820000DF | 210231A2E4X2010008PL | 7*24*NCD | 2021/5/17 11:45:00 | 2021/5/18 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2E4N1820000DF故障申请,麻烦RMA | |||||
| 2021051752605 | ticket-202105120146 | EBJLC-210517-003 | 2021/5/17 12:58:18 | 1810000047283 | 210231A5LLN185000184 | 210231A5LLX206000401 | 7*24*NCD | 2021/5/17 13:34:00 | 2021/5/18 14:01:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLN185000184故障申请,麻烦RMA | |||||
| 2021051768435 | ticket-202105141038 | EBJLC-210517-006 | 2021/5/17 13:42:21 | 1810000047284 | 210231A2KLX167000215 | 210231A2KLX2060007BP | 7*24*NCD | 2021/5/17 14:05:00 | 2021/5/18 14:43:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000215故障申请,麻烦RMA | |||||
| 2021051764466 | ticket-202105140370 | EBJLC-210517-005 | 2021/5/17 13:42:52 | 1810000047284 | 210231A2KLX167000485 | 210231A2KLX2060007BN | 7*24*NCD | 2021/5/17 14:05:00 | 2021/5/18 14:43:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000485故障申请,麻烦RMA | |||||
| 2021051778145 | ticket-202105150092 | ETJLC-210517-002 | 2021/5/17 14:31:26 | 118565373 | 210231A2KLX198000QDK | 210231A2KLX20A000D3V | 7*24*NCD | 2021/5/17 14:45:00 | 2021/5/18 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000QDK故障申请,麻烦RMA | |||||
| 2021051776443 | ticket-202105141084 | ECQLC-210517-004 | 2021/5/17 18:12:55 | 115711267 | 210231A5LLN18500039N | 210231A5LLX213000001 | 7*24*NCD | 2021/5/18 9:49:00 | 2021/5/19 16:01:00 | 唐远航 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500039N故障申请,麻烦RMA | |||||
| 2021051862329 | ticket-202105180126 | EGZLC-210518-001 | 2021/5/18 2:14:03 | 1910000349240 | 210231A2KLN1940002N7 | 210231A2KLX2080004RR | 7*24*4 | 2021/5/18 8:25:00 | 2021/5/19 9:06:00 | 王瑞江 | 光模块故障，申请RMA. | |||||
| 2021051804617 | ticket-202105130222 | ENJLC-210518-004 | 2021/5/18 13:41:34 | 368936313185 | 210231A5LLN18B00011R | 210231A5LLX206000496 | 7*24*NCD | 2021/5/18 13:56:00 | 2021/5/19 8:49:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B00011R故障申请,麻烦RMA | |||||
| 2021051836308 | ticket-202105150460 | ESZLC-210518-002 | 2021/5/18 14:36:31 | 1910000499550 | 210231A2E4N1820000G3 | 210231A2E4X20800015C | 7*24*NCD | 2021/5/18 18:07:00 | 2021/5/19 13:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2E4N1820000G3故障申请,麻烦RMA | |||||
| 2021051869712 | ticket-202105170134 | ESZLC-210518-004 | 2021/5/18 17:51:24 | 1910000499550 | 210231A2KLX164002370 | 210231A2KLX2080004RQ | 5*8*NBD | 2021/5/18 18:07:00 | 2021/5/19 13:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002370故障申请,麻烦RMA | |||||
| 2021051974014 | ticket-202105170610 | EBJLC-210519-008 | 2021/5/19 12:13:25 | 1810000047291 | 210231A2KLX167002948 | 210231A2KLX2060007BL | 7*24*NCD | 2021/5/19 13:27:00 | 2021/5/20 14:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002948故障申请,麻烦RMA | |||||
| 2021051901735 | ticket-202105181140 | EFZLC-210519-001 | 2021/5/19 14:54:15 | 118595963 | 210231A4UFX2090005DL | 210231A4UFN193000119 | 7*24*NCD | 2021/5/19 17:55:00 | 2021/5/20 15:30:00 | 黄兆安 | [腾讯RMA申请]网络设备接口模块210231A4UFX2090005DL故障申请,麻烦RMA | |||||
| 2021051921988 | ticket-202105180474 | ESHLC-210519-001 | 2021/5/19 15:49:29 | 1910000120091 | G20231A9V90500FZ | G20231A9V90601PK | 5*8*NBD | 2021/5/19 16:27:00 | 2021/5/20 10:21:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块G20231A9V90500FZ故障申请,麻烦RMA | |||||
| 2021051931334 | ticket-202105180310 | ESZLC-210519-004 | 2021/5/19 16:50:27 | 1910000499608 | 210231A2KLX164000747 | 210231A2KLX2080004VH | 5*8*NBD | 2021/5/19 17:32:00 | 2021/5/20 14:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000747故障申请,麻烦RMA |