| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021051140099 | ticket-202105110322 | ESZLC-210511-002 | 2021/5/11 14:41:15 | 1910000498387 | 210231A2KLN166000770 | 210231A2KLX2080005N3 | 5*8*NBD | 2021/5/11 17:32:00 | 2021/5/12 9:32:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLN166000770故障申请,麻烦RMA | |||||
| 2021051111320 | ticket-202105090192 | ESHLC-210511-018 | 2021/5/11 14:44:17 | 1910000484773 | 210231A5LLX20100019M | 210231A5LLX20600048H | 7*24*NCD | 2021/5/11 15:12:00 | 2021/5/12 10:40:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLX20100019M故障申请,麻烦RMA | |||||
| 2021051132882 | ticket-202105100084 | EBJLC-210511-002 | 2021/5/11 15:48:17 | SF1198867030308 | G20231A9V905080Z | G20231A9V90600ZR | 5*8*NBD | 2021/5/12 8:33:00 | 2021/5/12 15:08:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块G20231A9V905080Z故障申请,麻烦RMA | |||||
| 2021051275227 | ticket-202105120030 | EGZLC-210512-001 | 2021/5/12 0:29:04 | 1910000348535 | 210231ABV7H213002151 | 210231ABV7H209003708 | 5*8*NBD | 2021/5/12 8:20:00 | 2021/5/13 11:29:00 | 韦朝彬 | 申请RMA，坏件SN：210231ABV7H213002151 | |||||
| 2021051208957 | ticket-202105080322 | ESHLC-210512-002 | 2021/5/12 9:42:31 | 1910000484731 | 210231A5LLN18B0002D3 | 210231A5LLX2060004BK | 7*24*NCD | 2021/5/12 10:08:00 | 2021/5/13 10:40:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B0002D3故障申请,麻烦RMA | |||||
| 2021051257471 | ticket-202105080504 | ESGPLC-210512-001 | 2021/5/12 10:58:22 | TTSGP21051202 | 210231A4UFX209000486 | 210231A4UFX2050001TR | 7*24软件服务 | 2021/5/12 15:10:00 | 2021/5/12 16:10:00 | 新加坡-EQX亚逸拉惹 | [腾讯RMA申请]网络设备接口模块210231A4UFX209000486故障申请,麻烦RMA | |||||
| 2021051248203 | ticket-202105111128 | EXALC-210512-001 | 2021/5/12 12:58:00 | 1710000094133 | 210231A5LLX20A00003M | 210231A5LLX20B0001X2 | 7*24*NCD | 2021/5/12 13:57:00 | 2021/5/13 9:24:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00003M故障申请,麻烦RMA | |||||
| 2021051202321 | ticket-202105111250 | EBJLC-210512-001 | 2021/5/12 13:03:36 | 1810000047273 | 210231A2KLX167001906 | 210231A2KLX20600079V | 7*24*NCD | 2021/5/12 13:18:00 | 2021/5/13 9:59:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001906故障申请,麻烦RMA | |||||
| 2021051272650 | ticket-202105120186 | ESZLC-210512-001 | 2021/5/12 16:26:24 | 1910000498427 | 210231A2KLX171001724 | 210231A2KLX20A000CZ7 | 7*24*NCD | 2021/5/12 16:54:00 | 2021/5/13 13:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX171001724故障申请,麻烦RMA | |||||
| 2021051317397 | ticket-202105110864 | EGZLC-210513-001 | 2021/5/13 10:02:32 | 1910000348683 | 210231A0A6N128002185 | 210231A0A6N183000CG9 | 7*24软件服务 | 2021/5/13 10:21:00 | 2021/5/14 15:14:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6N128002185故障申请,麻烦RMA | |||||
| 2021051395407 | ticket-202105130370 | 2021/5/13 10:44:19 | 5*8*NBD | 申请RMA，坏件SN：210231AEW9H20C000444 | ||||||||||||
| 2021051445302 | ticket-202105130496 | ETJLC-210514-001 | 2021/5/14 14:47:05 | 118565362 | 210231A0A6N207000B7X | 210231A0A6X2060000NG | 7*24软件服务 | 2021/5/14 15:24:00 | 2021/5/17 10:00:00 | 杨文静 | [腾讯RMA申请]网络设备接口模块210231A0A6N207000B7X故障申请,麻烦RMA | |||||
| 2021051475508 | ticket-202105130038 | ENJLC-210514-003 | 2021/5/14 17:47:19 | 368936313130 | 210231A2KLX198000GPW | 210231A2KLX2080004L0 | 7*24软件服务 | 2021/5/15 11:05:00 | 2021/5/16 10:55:19 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000GPW故障申请,麻烦RMA | |||||
| 2021051474656 | ticket-202105130038 | ENJLC-210514-002 | 2021/5/14 17:47:19 | 368936313130 | 210231A2KLX19900062W | 210231A2KLX2120000FK | 7*24*NCD | 2021/5/15 11:05:00 | 2021/5/16 10:55:19 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX19900062W故障申请,麻烦RMA | |||||
| 2021051469304 | ticket-202105130222 | ENJLC-210514-001 | 2021/5/14 17:49:20 | SF1109209014136 | 210231A5LLN18B0000JZ | 210231A5LLX20B0001K6 | 7*24软件服务 | 2021/5/14 17:56:00 | 2021/5/15 10:37:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B0000JZ故障申请,麻烦RMA |