| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021043081538 | ticket-202104300316 | ESZLC-210430-005 | 2021/4/30 17:30:18 | 1910000497566 | 210231A2KLX164001467 | 210231A2KLX20A000D4C | 7*24*NCD | 2021/4/30 18:10:00 | 2021/5/6 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001467故障申请,麻烦RMA | |||||
| 2021050105311 | ticket-202104290902 | EJNLC-210501-001 | 2021/5/1 11:52:54 | 5312001453 | 210231A5LLN1850000WY | 210231A5LLX20600011V | 7*24*NCD | 2021/5/1 16:46:00 | 2021/5/6 9:00:00 | 于明起 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000WY故障申请,麻烦RMA | |||||
| 2021050617674 | ticket-202104240336 | EXALC-210506-012 | 2021/5/6 10:31:45 | 1710000093616 | 210231A2UQX2070000SW | 210231A2UQX20700007S | 7*24软件服务 | 2021/5/6 10:51:00 | 2021/5/7 11:27:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A2UQX2070000SW故障申请,麻烦RMA | |||||
| 2021050650424 | ticket-202104270216 | ESHLC-210506-001 | 2021/5/6 11:36:00 | 1910000484945 | G20231A9V9040572 | G20231A9V9050C34 | 5*8*NBD | 2021/5/6 13:24:00 | 2021/5/7 9:32:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块G20231A9V9040572故障申请,麻烦RMA | |||||
| 2021050622540 | ticket-202105050114 | EBJLC-210506-009 | 2021/5/6 15:12:23 | 1810000047256 | 210231A2KLX167001136 | 210231A2KLX20800046G | 5*8*NBD | 2021/5/6 15:28:00 | 2021/5/7 10:30:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001136故障申请,麻烦RMA | |||||
| 2021050722872 | ticket-202104300788 | ENJLC-210507-002 | 2021/5/7 9:54:57 | SF1094813319124 | 210231A2KLX1990005P1 | 210231A2KLX2080004RW | 7*24软件服务 | 2021/5/7 10:05:00 | 2021/5/8 8:52:44 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX1990005P1故障申请,麻烦RMA | |||||
| 2021050743874 | ticket-202105070232 | EGZLC-210507-001 | 2021/5/7 11:40:22 | 1910000367788 | G10231A7LT0401TB | G10231A7LT08T628 | 5*8*NBD | 2021/5/7 17:14:00 | 2021/5/8 10:28:00 | 李胜运 | [腾讯RMA申请]网络设备线缆G10231A7LT0401TB故障申请,麻烦RMA | |||||
| 2021050778376 | ticket-202105030142 | ESJLC-210507-001 | 2021/5/7 17:58:10 | SF1108418078372 | 210231A5LLX2060000BZ | 210231A5LLX20B00025P | 7*24*NCD | 2021/5/7 18:20:00 | 2021/5/8 13:29:00 | 郭亚南 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060000BZ故障申请,麻烦RMA | |||||
| 2021050840257 | ticket-202105070736 | EBJLC-210508-004 | 2021/5/8 12:36:19 | 1810000047263 | G10231A7LV06075Q | G10231A7LV0608J0 | 5*8*NBD | 2021/5/8 13:09:00 | 2021/5/9 9:24:00 | 李静 | [腾讯RMA申请]网络设备线缆G10231A7LV06075Q故障申请,麻烦RMA | |||||
| 2021050887699 | ticket-202105050316 | EBJLC-210508-005 | 2021/5/8 16:40:58 | 1810000047266 | 210231A5LLX20800012H | 210231A5LLX206000498 | 7*24*NCD | 2021/5/8 17:00:00 | 2021/5/10 15:00:00 | 吴磊 | [腾讯RMA申请]网络设备接口模块210231A5LLX20800012H故障申请,麻烦RMA | |||||
| 2021051027731 | ticket-202105100262 | EGZLC-210510-012 | 2021/5/10 11:37:31 | 1910000348403 | 210231A7LVN187000B2P | G10231A7LV0606G6 | 7*24*NCD | 2021/5/11 8:15:00 | 2021/5/11 11:10:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B2P故障申请,麻烦RMA | |||||
| 2021051049190 | ticket-202105010122 | ECQLC-210510-002 | 2021/5/10 14:50:55 | 118019683 | 210231A2KLX183000C4W | 210231A2KLX2080004MJ | 7*24*NCD | 2021/5/10 15:39:00 | 2021/5/11 10:34:00 | 张佩 | [腾讯RMA申请]网络设备接口模块210231A2KLX183000C4W故障申请,麻烦RMA | |||||
| 2021051098259 | ticket-202105081064 | ESZLC-210510-005 | 2021/5/10 16:30:20 | 1910000498379 | 210231A2KLX164000756 | 210231A2KLX2070004GJ | 5*8*NBD | 2021/5/11 8:51:00 | 2021/5/11 11:40:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000756故障申请,麻烦RMA | |||||
| 2021051066032 | ticket-202105090436 | ESZLC-210510-006 | 2021/5/10 16:30:36 | 1910000498379 | 210231A2KLX164000293 | 210231A2KLX2070004BR | 5*8*NBD | 2021/5/11 8:51:00 | 2021/5/11 11:40:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000293故障申请,麻烦RMA | |||||
| 2021051114578 | ticket-202105060620 | EGZLC-210511-002 | 2021/5/11 9:52:22 | 1910000348437 | 210231A2E4X208000252 | 210231A2E4X2030000TP | 7*24软件服务 | 2021/5/11 10:14:00 | 2021/5/12 10:33:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2E4X208000252故障申请,麻烦RMA |