| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021042725592 | ticket-202104261346 | EBJLC-210427-002 | 2021/4/27 11:29:47 | 1810000047025 | 210231A2KLX167002896 | 210231A2KLX20A000CXM | 7*24*NCD | 2021/4/27 11:48:00 | 2021/4/28 14:30:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002896故障申请,麻烦RMA | |||||
| 2021042703848 | ticket-202104261066 | EBJLC-210427-003 | 2021/4/27 11:30:49 | 1810000047025 | 210231A2KLX167000260 | 210231A2KLX20800037Z | 7*24*NCD | 2021/4/27 11:48:00 | 2021/4/28 14:30:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000260故障申请,麻烦RMA | |||||
| 2021042761499 | ticket-202104270576 | EGZLC-210427-004 | 2021/4/27 15:07:31 | 1910000368477 | 210231A5CHH184001186 | 210231A5CHH17C001240 | 7*24*NCD | 2021/4/27 15:51:00 | 2021/4/28 12:44:00 | 韦世江 | [腾讯RMA申请]网络设备电源210231A5CHH184001186故障申请,麻烦RMA | |||||
| 2021042755001 | ticket-202104261188 | EGZLC-210427-005 | 2021/4/27 15:36:14 | 1910000368477 | 210231A2KLX165002773 | 210231A2KLN20900001F | 7*24*NCD | 2021/4/27 15:51:00 | 2021/4/28 12:44:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002773故障申请,麻烦RMA | |||||
| 2021042725997 | ticket-202104260880 | EBJLC-210427-008 | 2021/4/27 17:32:46 | 1810000047029 | 210231A5LLN181000641 | 210231A5LLX2060000QN | 7*24*NCD | 2021/4/27 18:35:00 | 2021/4/28 10:30:00 | 吴磊 | [腾讯RMA申请]网络设备接口模块210231A5LLN181000641故障申请,麻烦RMA | |||||
| 2021042811585 | ticket-202104270688 | ENJLC-210428-002 | 2021/4/28 9:43:22 | SF1125748095552 | G10231A7LU0401SR | G10231A7LU09T0KL | 5*8*NBD | 2021/4/28 10:06:00 | 2021/4/29 9:56:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LU0401SR故障申请,麻烦RMA | |||||
| 2021042801473 | ticket-202104270438 | ENJLC-210428-003 | 2021/4/28 9:46:23 | SF1125748095552 | G10231A7M10407CL | G30231A7M10401HP | 5*8*NBD | 2021/4/28 10:06:00 | 2021/4/29 9:56:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7M10407CL故障申请,麻烦RMA | |||||
| 2021042864548 | ticket-202104270840 | ESHLC-210428-001 | 2021/4/28 10:07:06 | 1910000060475 | 210231A5LLX2070000L9 | 210231A5LLX20600040L | 7*24*NCD | 2021/4/28 10:16:00 | 2021/4/29 17:10:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A5LLX2070000L9故障申请,麻烦RMA | |||||
| 2021042855830 | ticket-202104280316 | ENJLC-210428-007 | 2021/4/28 17:30:23 | SF1109209014020 | G10231A7LV060BBQ | G10231A7LV0606P4 | 5*8*NBD | 2021/4/28 17:39:00 | 2021/4/29 9:56:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV060BBQ故障申请,麻烦RMA | |||||
| 2021042951964 | ticket-202104290776 | EGZLC-210429-001 | 2021/4/29 15:05:36 | 1910000368623 | 210231AF1CP21100000L | 210231AF1CP20C000068 | 5*8*NBD | 2021/4/29 15:23:00 | 2021/4/30 11:11:00 | 欧阳佰能2 | 申请RMA，坏件SN：210231AF1CP21100000L | |||||
| 2021042996510 | ticket-202104290692 | ESHLC-210429-003 | 2021/4/29 15:58:14 | 1910000060599 | 210231A4UFX19B0000ZZ | 210231A4UFX21100014H | 7*24*NCD | 2021/4/29 16:09:00 | 2021/4/30 8:20:00 | 沈崎 | [腾讯RMA申请]网络设备接口模块210231A4UFX19B0000ZZ故障申请,麻烦RMA | |||||
| 2021042985900 | ticket-202104290348 | ESZLC-210429-002 | 2021/4/29 17:12:20 | 1910000497532 | 210231A2KLX164001139 | 210231A2KLX20A000CLD | 7*24*NCD | 2021/4/29 17:36:00 | 2021/4/30 10:30:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001139故障申请,麻烦RMA | |||||
| 2021043054527 | ticket-202104261088 | ESHLC-210430-001 | 2021/4/30 9:44:34 | 1910000060565 | 210231A2UQX207000085 | 210231A2UQN19A0000F1 | 7*24*NCD | 2021/4/30 9:58:00 | 2021/4/30 12:20:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A2UQX207000085故障申请,麻烦RMA | |||||
| 2021043031643 | ticket-202104290894 | ESHLC-210430-003 | 2021/4/30 14:26:33 | 1910000060531 | 210231A2KLX2010002WF | 210231A2KLX20A000CVC | 7*24软件服务 | 2021/4/30 14:57:00 | 2021/5/1 10:20:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX2010002WF故障申请,麻烦RMA | |||||
| 2021043032198 | ticket-202104300304 | ENJLC-210430-002 | 2021/4/30 16:21:17 | SF1125748095631 | G10231A7LV0601NB | G10231A7LV0607NV | 5*8*NBD | 2021/4/30 16:42:00 | 2021/5/1 9:18:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0601NB故障申请,麻烦RMA |