| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021042531345 | ticket-202104250698 | EGZLC-210425-003 | 2021/4/25 15:35:24 | 1910000369298 | 210231A0QMH20C000594 | 210231A0QMH20A006128 | 7*24软件服务 | 2021/4/25 15:48:00 | 2021/4/26 9:13:00 | 刘宣岑 | 申请RMA，坏件SN：210231A0QMH20C000594 | |||||
| 2021042585121 | ticket-202104240182 | EBJLC-210425-003 | 2021/4/25 15:52:09 | 1810000047015 | 210231A2KLX167002722 | 210231A2KLX20A000HGZ | 7*24*NCD | 2021/4/25 16:13:00 | 2021/4/26 14:11:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002722故障申请,麻烦RMA | |||||
| 2021042576179 | ticket-202104250768 | ESHLC-210425-004 | 2021/4/25 16:28:12 | 1910000060253 | 210231A5LLX2060003TM | 210231A5LLX20B0002VX | 7*24*NCD | 2021/4/25 16:40:00 | 2021/4/26 15:10:00 | 张黎洁 | 申请RMA，坏件SN：210231A5LLX2060003TM | |||||
| 2021042576730 | ticket-202104230956 | EGZLC-210425-004 | 2021/4/25 16:36:27 | 1910000369272 | 210231A2KLX17C001147 | 210231A2KLX20A000CXC | 7*24*NCD | 2021/4/25 16:45:00 | 2021/4/26 16:47:00 | 刘合志 | [腾讯RMA申请]网络设备接口模块210231A2KLX17C001147故障申请,麻烦RMA | |||||
| 2021042540899 | ticket-202104180262 | ESHLC-210425-005 | 2021/4/25 17:00:45 | 1910000060245 | 210231A5LLN1910003CH | 210231A5LLX20B0002S0 | 7*24*NCD | 2021/4/25 17:11:00 | 2021/4/26 12:53:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN1910003CH故障申请,麻烦RMA | |||||
| 2021042502053 | ticket-202104240224 | ESZLC-210425-002 | 2021/4/25 17:32:14 | 1910000497336 | 210231A5LLX1960000H3 | 210231A5LLX20B000228 | 7*24*NCD | 2021/4/25 17:41:00 | 2021/4/26 12:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960000H3故障申请,麻烦RMA | |||||
| 2021042557568 | ticket-202104230602 | ENJLC-210425-002 | 2021/4/25 17:52:24 | SF1109199777055 | 210231A5LLX20A00011V | 210231A5LLX20B00017G | 7*24*NCD | 2021/4/25 18:02:00 | 2021/4/26 9:01:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A00011V故障申请,麻烦RMA | |||||
| 2021042606095 | ticket-202104210300 | EBJLC-210426-001 | 2021/4/26 9:54:22 | 1810000047017 | 210231A2KLX167001632 | 210231A2KLX2080004S9 | 5*8*NBD | 2021/4/26 11:07:00 | 2021/4/27 14:00:00 | 周杰 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001632故障申请,麻烦RMA | |||||
| 2021042632914 | ticket-202104100316 | EBJLC-210426-002 | 2021/4/26 12:43:27 | 1810000047019 | 210231A4UFN1840000JY | 210231A4UFX21100023F | 7*24*NCD | 2021/4/26 13:11:00 | 2021/4/27 16:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A4UFN1840000JY故障申请,麻烦RMA | |||||
| 2021042612583 | ticket-202104250486 | ESHLC-210426-002 | 2021/4/26 14:32:22 | KY0000158110223 | 210231A5LLN184000004 | 210231A5LLX20B00018S | 7*24*NCD | 2021/4/27 8:40:00 | 2021/4/28 14:25:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN184000004故障申请,麻烦RMA | |||||
| 2021042637943 | ticket-202104250500 | EGZLC-210426-005 | 2021/4/26 15:56:16 | SF1422971022501 | G20231A9V90507L4 | G20231A9V9060130 | 5*8*NBD | 2021/4/27 8:40:00 | 2021/4/27 16:25:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块G20231A9V90507L4故障申请,麻烦RMA | |||||
| 2021042637328 | ticket-202104230370 | EBJLC-210426-005 | 2021/4/26 16:40:23 | 1810000047022 | 210231A5LLN1850002HQ | 210231A5LLX20B00021W | 7*24*NCD | 2021/4/26 17:01:00 | 2021/4/27 14:00:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002HQ故障申请,麻烦RMA | |||||
| 2021042624318 | ticket-202104260164 | ESHLC-210426-011 | 2021/4/26 18:28:25 | 1910000060385 | G20231A9V90600XY | G20231A9V90600JL | 7*24*NCD | 2021/4/27 8:21:00 | 2021/4/27 12:00:00 | 徐磊 | [腾讯RMA申请]网络设备接口模块G20231A9V90600XY故障申请,麻烦RMA | |||||
| 2021042766740 | ticket-202104270508 | ESZLC-210427-002 | 2021/4/27 10:33:29 | 1910000497450 | 210231AEWAP2110002JB | 210231AEWAP20B0001CZ | 5*8*NBD | 2021/4/27 17:17:00 | 2021/4/28 11:02:00 | 陈静 | 申请RMA，坏件SN：210231AEWAP2110002JB | |||||
| 2021042755228 | ticket-202104270510 | ESZLC-210427-003 | 2021/4/27 10:36:20 | 1910000497450 | 210231ABV7H20B000503 | 210231ABV7H209003737 | 5*8*NBD | 2021/4/27 17:17:00 | 2021/4/28 11:02:00 | 陈静 | 申请RMA，坏件SN：210231ABV7H20B000503 |