| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021041484360 | ticket-202104131522 | ENJLC-210414-001 | 2021/4/14 10:59:17 | SF1094813319081 | G10231A7M10401H4 | G30231A7M10401QL | 5*8*NBD | 2021/4/14 11:07:00 | 2021/4/15 9:21:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M10401H4故障申请,麻烦RMA | |||||
| 2021041444788 | ticket-202104121020 | ESZLC-210414-001 | 2021/4/14 14:40:56 | 1910000496197 | 210231A5LLX1960000LG | 210231A5LLX20B00017X | 7*24*NCD | 2021/4/14 16:45:00 | 2021/4/15 9:43:00 | 李星威 | 坏件sn：210231A5LLX1960000LG 坏件申请rma入库 | |||||
| 2021041510155 | ticket-202104130802 | EGZLC-210415-003 | 2021/4/15 11:24:22 | 1910000366959 | 210231A2KLX165001880 | 210231A2KLX20A000CX2 | 7*24*NCD | 2021/4/15 11:33:00 | 2021/4/16 13:01:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001880故障申请,麻烦RMA | |||||
| 2021041551899 | ticket-202104150396 | EGZLC-210415-004 | 2021/4/15 11:38:16 | 1910000366925 | 210231A7LVN187000B82 | G10231A7LV0607B1 | 7*24*NCD | 2021/4/15 11:49:00 | 2021/4/16 10:45:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B82故障申请,麻烦RMA | |||||
| 2021041527224 | ticket-202104131304 | EXALC-210415-002 | 2021/4/15 12:48:18 | 1710000092977 | 210231A2UQX20400000P | 210231A2UQN18500000R | 7*24*NCD | 2021/4/15 13:48:00 | 2021/4/16 9:05:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A2UQX20400000P故障申请,麻烦RMA | |||||
| 2021041584160 | ticket-202104141388 | EBJLC-210415-005 | 2021/4/15 14:34:34 | 1810000046824 | 210231A2KLX167004279 | 210231A2KLX206000HL0 | 5*8*NBD | 2021/4/15 15:05:00 | 2021/4/16 14:42:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167004279故障申请,麻烦RMA | |||||
| 2021041543123 | ticket-202104141504 | EGZLC-210415-005 | 2021/4/15 16:33:18 | 1910000366843 | G20231A9V90502GX | G20231A9V906003G | 5*8*NBD | 2021/4/15 17:02:00 | 2021/4/16 10:45:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块G20231A9V90502GX故障申请,麻烦RMA | |||||
| 2021041568074 | ticket-202104121020 | ESZLC-210415-007 | 2021/4/15 17:08:41 | 1910000496237 | 210231A5LLX1960000T7 | 210231A5LLX20B000181 | 7*24*NCD | 2021/4/15 17:34:00 | 2021/4/16 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960000T7故障申请,麻烦RMA | |||||
| 2021041585587 | ticket-202104141388 | EBJLC-210415-006 | 2021/4/15 17:39:42 | 1810000046827 | 210231A2KLX167002221 | 210231A2KLX2080003BB | 5*8*NBD | 2021/4/15 17:53:00 | 2021/4/16 14:42:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002221故障申请,麻烦RMA | |||||
| 2021041575639 | ticket-202104141340 | ENJLC-210416-001 | 2021/4/15 18:10:20 | SF1094813319090 | 210231A5LLX20A0001BB | 210231A5LLX20B000177 | 7*24*NCD | 2021/4/16 9:21:00 | 2021/4/17 9:02:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0001BB故障申请,麻烦RMA | |||||
| 2021041654269 | ticket-202104160122 | EBJLC-210416-001 | 2021/4/16 13:06:17 | 1810000046829 | 210231A2KLX167001640 | 210231A2KLX20800037Q | 5*8*NBD | 2021/4/16 13:47:00 | 2021/4/19 15:11:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001640故障申请,麻烦RMA | |||||
| 2021041670202 | ticket-202104160288 | EXALC-210416-001 | 2021/4/16 15:56:53 | 1710000093182 | 210231A5LLX2050002TW | 210231A5LLX20B000199 | 7*24*NCD | 2021/4/16 16:32:00 | 2021/4/19 9:19:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050002TW故障申请,麻烦RMA | |||||
| 2021041618700 | ticket-202104150402 | ECDLC-210416-001 | 2021/4/16 16:09:41 | 118742001 | G20231A9V90500FT | G20231A9V90509XK | 5*8*NBD | 2021/4/16 16:37:00 | 2021/4/19 10:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块G20231A9V90500FT故障申请,麻烦RMA | |||||
| 2021041610246 | ticket-202104160122 | EBJLC-210416-002 | 2021/4/16 18:05:18 | 1810000046833 | 210231A2KLX167002930 | 210231A2KLX20800037C | 5*8*NBD | 2021/4/16 18:26:00 | 2021/4/19 15:11:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002930故障申请,麻烦RMA | |||||
| 2021041909431 | ticket-202104170602 | ESZLC-210419-001 | 2021/4/19 9:33:32 | 1910000496261 | 210231A2KLX166002850 | 210231A2KLX2080004P9 | 7*24*NCD | 2021/4/19 16:35:00 | 2021/4/20 10:52:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002850故障申请,麻烦RMA |