| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021040975186 | ticket-202104020714 | EBJLC-210409-001 | 2021/4/9 11:58:12 | 1810000046283 | 210231A2UQN19800001P | 210231A2UQN187000180 | 7*24软件服务 | 2021/4/9 12:34:00 | 2021/4/12 12:20:00 | 孙健 | [腾讯RMA申请]网络设备接口模块210231A2UQN19800001P故障申请,麻烦RMA | |||||
| 2021040927260 | ticket-202104081370 | EBJLC-210409-002 | 2021/4/9 14:42:07 | 1810000046424 | 210231A5LLX20700018H | 210231A5LLX20600041G | 7*24*NCD | 2021/4/9 15:11:00 | 2021/4/12 12:27:00 | 林景 | 麻烦尽快rma | |||||
| 2021040940620 | ticket-202104080798 | ESZLC-210409-003 | 2021/4/9 16:05:01 | 1910000495736 | 210231A7LUN188000179 | G10231A7LU09T0JS | 5*8*NBD | 2021/4/9 17:31:00 | 2021/4/12 10:07:00 | 邹志军 | [腾讯RMA申请]网络设备线缆TH88A2F09N故障申请,麻烦RMA | |||||
| 2021040919802 | ticket-202104070290 | ESZLC-210409-004 | 2021/4/9 17:01:49 | 1910000495744 | 210231A2KLN166000035 | 210231A2KLX20A000GHT | 7*24*NCD | 2021/4/9 17:31:00 | 2021/4/12 9:08:00 | 胡校 | 麻烦rma | |||||
| 2021040957874 | ticket-202104060524 | ESHLC-210409-013 | 2021/4/9 17:36:52 | 1910000060917 | 210231A5LLX19B00000R | 210231A5LLX20B0002N3 | 7*24*NCD | 2021/4/9 17:45:00 | 2021/4/12 11:07:00 | 徐逸 | 模块坏了 请RMA。 | |||||
| 2021041257803 | ticket-202104090916 | ETJLC-210412-002 | 2021/4/12 9:38:28 | 118717291 | 210231A2SNH204000461 | 210231A2SNH207000180 | 7*24*NCD | 2021/4/12 10:00:00 | 2021/4/13 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备电源210231A2SNH204000461故障申请,麻烦RMA | |||||
| 2021041245854 | ticket-202104090292 | ESZLC-210412-001 | 2021/4/12 10:03:18 | 1910000495778 | 210231A2KLX166004898 | 210231A2KLX20A0009G3 | 5*8*NBD | 2021/4/12 16:51:00 | 2021/4/13 9:21:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004898故障申请,麻烦RMA | |||||
| 2021041296330 | ticket-202104110004 | EBJLC-210412-008 | 2021/4/12 15:37:36 | 1810000046292 | 210231A2KLX167002129 | 210231A2KLX206000HKY | 7*24*NCD | 2021/4/12 16:03:00 | 2021/4/13 14:17:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002129故障申请,麻烦RMA | |||||
| 2021041292113 | ticket-202104080680 | EBJLC-210412-009 | 2021/4/12 16:20:16 | 1810000046294 | G20231A9V905073L | G20231A9V90600BN | 5*8*NBD | 2021/4/12 17:19:00 | 2021/4/13 14:30:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块G20231A9V905073L故障申请,麻烦RMA | |||||
| 2021041310106 | ticket-202104120918 | ENJLC-210413-003 | 2021/4/13 14:13:18 | SF1094813319072 | G10231A7LU0400CJ | G10231A7LU09T0MW | 5*8*NBD | 2021/4/13 14:23:00 | 2021/4/14 10:08:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LU0400CJ故障申请,麻烦RMA | |||||
| 2021041327921 | ticket-202104130960 | ECQLC-210413-001 | 2021/4/13 15:04:31 | SF1122087889228 | 210235A2NWP20C00016C | 210235A2NWP2130000W2 | 5*8*NBD | 2021/4/13 17:55:00 | 2021/4/14 16:03:00 | 唐远航 | 设备固资：TYNT210143EE9 设备名称：CQ-TH-M3108-C12-TCS81H-LA25G-046 坏件SN：210235A2NWP20C00016C 好件SN：None | |||||
| 2021041422600 | ticket-202104100346 | EGZLC-210414-002 | 2021/4/14 9:15:22 | 1910000365154 | 210231A2KLX165001981 | 210231A2KLX2090001ZY | 7*24*NCD | 2021/4/14 9:48:00 | 2021/4/15 13:37:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001981故障申请,麻烦RMA | |||||
| 2021041450179 | ticket-202104140178 | EGZLC-210414-003 | 2021/4/14 10:02:17 | 1910000365598 | G10231A7LV030102 | G10231A7LV0604DR | 5*8*NBD | 2021/4/14 10:19:00 | 2021/4/15 10:20:00 | 马集杰 | [腾讯RMA申请]网络设备线缆G10231A7LV030102故障申请,麻烦RMA | |||||
| 2021041448592 | ticket-202104130954 | EGZLC-210414-004 | 2021/4/14 10:05:20 | 1910000365138 | 210231A7LVN1830001P9 | G10231A7LV0608NB | 7*24*NCD | 2021/4/14 10:14:00 | 2021/4/15 16:55:00 | 刘合志 | [腾讯RMA申请]网络设备线缆210231A7LVN1830001P9故障申请,麻烦RMA | |||||
| 2021041460880 | ticket-202104131172 | EBJLC-210414-001 | 2021/4/14 10:43:46 | 1810000046265 | 210231A5LLX20600041G | 210231A5LLX19C000090 | 7*24*NCD | 2021/4/14 12:39:00 | 2021/4/15 15:47:00 | 林景 | [腾讯RMA申请]网络设备接口模块210231A5LLX20600041G故障申请,麻烦RMA |