| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021040660363 | ticket-202104030358 | ESZLC-210406-001 | 2021/4/6 15:25:52 | 1910000494661 | 210231A5LLX203000018 | 210231A5LLN1850003T0 | 7*24*NCD | 2021/4/6 17:12:00 | 2021/4/7 9:42:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A5LLX203000018故障申请,麻烦RMA | |||||
| 2021040692942 | ticket-202104040436 | EGZLC-210406-004 | 2021/4/6 16:48:23 | 1910000365760 | 210231A5LLN1910001DH | 210231A5LLN185000356 | 7*24*NCD | 2021/4/6 17:21:00 | 2021/4/7 16:48:00 | 刘合志 | [腾讯RMA申请]网络设备接口模块210231A5LLN1910001DH故障申请,麻烦RMA | |||||
| 2021040655805 | ticket-202104020858 | ESZLC-210406-002 | 2021/4/6 16:49:19 | 1910000494679 | 210231A2KLX164001713 | 210231A2KLX20A0009FQ | 7*24*NCD | 2021/4/6 17:12:00 | 2021/4/7 16:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001713故障申请,麻烦RMA | |||||
| 2021040604899 | ticket-202104030404 | ETJLC-210406-002 | 2021/4/6 16:56:20 | 118717273 | 210231A5LLX20600044V | 210231A5LLX20B000223 | 7*24*NCD | 2021/4/6 17:19:00 | 2021/4/7 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLX20600044V故障申请,麻烦RMA | |||||
| 2021040665612 | ticket-202104020676 | ECQLC-210406-001 | 2021/4/6 18:04:17 | 118051248 | 210231A5LLN18B00011W | 210231A5LLX20B0001CX | 7*24*NCD | 2021/4/7 9:42:00 | 2021/4/7 15:00:00 | 唐远航 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B00011W故障申请,麻烦RMA | |||||
| 2021040647382 | ticket-202104060692 | EGZLC-210406-006 | 2021/4/6 18:57:07 | 1910000365744 | 210231A4UFN175000304 | 210231A4UFX20A0003V5 | 7*24软件服务 | 2021/4/6 19:39:00 | 2021/4/7 11:45:00 | 韦朝彬 | 设备固资：TYNT21012BD0C 设备名称：QY-QC-7102-D09-H12508AF-GWWC-001 设备IP：11.240.226.194 坏件SN：210231A4UFN175000304 好件SN：None | |||||
| 2021040615067 | ticket-202104010404 | ESZLC-210407-001 | 2021/4/6 20:31:07 | 1910000494695 | 210231A5LLX2050000F1 | 210231A5LLN1850002TG | 7*24*NCD | 2021/4/7 8:53:00 | 2021/4/7 11:40:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050000F1故障申请,麻烦RMA | |||||
| 2021040668243 | ticket-202104050406 | ESJLC-210407-002 | 2021/4/6 20:53:25 | SF1106468373473 | 210231A4UFN176000360 | 210231A4UFX2070000MT | 7*24软件服务 | 2021/4/7 8:29:00 | 2021/4/8 14:22:00 | 郭亚南 | [腾讯RMA申请]网络设备接口模块210231A4UFN176000360故障申请,麻烦RMA | |||||
| 2021040623638 | ticket-202104061230 | EGZLC-210406-007 | 2021/4/6 21:01:36 | 1910000365752 | 210231A2UGH20C000064 | 210231A2UGH207000233 | 7*24*NCD | 2021/4/6 21:28:00 | 2021/4/8 17:50:00 | 韦朝彬 | 主控板故障 | |||||
| 2021040773485 | ticket-202104070140 | ESZLC-210407-002 | 2021/4/7 16:19:29 | 1910000495514 | 210231A2KLX164000789 | 210231A2KLX2080004JN | 5*8*NBD | 2021/4/7 17:40:00 | 2021/4/8 16:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000789故障申请,麻烦RMA | |||||
| 2021040765851 | ticket-202104060084 | EXALC-210407-001 | 2021/4/7 17:32:58 | 1710000092789 | 210231A2KLX206000FXS | 210231A2KLX205000H5R | 7*24*NCD | 2021/4/7 17:55:00 | 2021/4/8 9:20:00 | 张金哲 | 麻烦rma rma好件地址麻烦请发 张金哲 13759878995 陕西省咸阳市渭阳西路69号中华大厦526 | |||||
| 2021040845293 | ticket-202104071204 | EXALC-210408-001 | 2021/4/8 13:47:09 | 1710000092803 | 210231A5LLX19B00002D | 210231A5LLX20400018N | 7*24*NCD | 2021/4/8 14:14:00 | 2021/4/9 8:51:00 | 夏群利 | [腾讯RMA申请]网络设备接口模块210231A5LLX19B00002D故障申请,麻烦RMA | |||||
| 2021040825660 | ticket-202104080314 | EBJLC-210408-002 | 2021/4/8 14:31:08 | 1810000046279 | 210231A2KLX167001353 | 210231A2KLX206000HKT | 5*8*NBD | 2021/4/8 15:23:00 | 2021/4/9 14:18:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001353故障申请,麻烦RMA | |||||
| 2021040924171 | ticket-202104080228 | ESZLC-210409-001 | 2021/4/9 11:21:05 | 1910000495710 | 210231A2KLX166004720 | 210231A2KLX20A0009D6 | 7*24*NCD | 2021/4/9 17:31:00 | 2021/4/12 9:08:00 | 胡校 | 光模块故障 | |||||
| 2021040925250 | ticket-202104090216 | ESHLC-210409-001 | 2021/4/9 11:55:37 | 1910000060983 | G20231A9V90405L3 | G20231A9V90601RT | 5*8*NBD | 2021/4/9 13:10:00 | 2021/4/12 11:07:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块G20231A9V90405L3故障申请,麻烦RMA |