| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020072470361 | ticket-202007240398 | EBJLC-200724-008 | 2020/7/24 14:58:39 | 1810000032493 | 210231A2KLN19B00023W | 210231A2KLX205000H6L | 7*24软件服务 | 2020/7/24 15:43:00 | 2020/7/27 8:50:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A2KLN19B00023W故障申请,麻烦RMA | |||||
| 2020072484258 | ticket-202007230022 | ESZLC-200725-001 | 2020/7/24 15:02:15 | 1910000102947 | 210231A2KLX164001515 | 210231A2KLX2060007SR | 7*24*NCD | 2020/7/25 17:33:00 | 2020/7/26 19:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001515故障申请,麻烦RMA | |||||
| 2020072401002 | ticket-202007230924 | ESZLC-200727-001 | 2020/7/24 18:32:27 | 1910000102955 | 210231A2KLX164001449 | 210231A2KLX2060007NK | 7*24*NCD | 2020/7/27 9:45:00 | 2020/7/27 13:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001449故障申请,麻烦RMA | |||||
| 2020072784636 | ticket-202007240630 | ESHLC-200727-007 | 2020/7/27 14:20:44 | 1710000216393 | 210231A2KLX172004818 | 210231A2KLX2060007ND | 7*24软件服务 | 2020/7/27 17:37:00 | 2020/7/28 10:07:00 | 翁玮敏 | [腾讯RMA申请]网络设备接口模块210231A2KLX172004818故障申请,麻烦RMA | |||||
| 2020072791002 | ticket-202007240332 | ESZLC-200727-008 | 2020/7/27 14:58:16 | 1910000103004 | 210231A2KLX164001768 | 210231A2KLX2060003DT | 7*24软件服务 | 2020/7/27 17:37:00 | 2020/7/27 20:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001768故障申请,麻烦RMA | |||||
| 2020072793961 | ticket-202007250590 | ESZLC-200727-009 | 2020/7/27 15:00:14 | 1910000103004 | 210231A2KLX164002324 | 210231A2KLX206000399 | 7*24软件服务 | 2020/7/27 17:37:00 | 2020/7/27 20:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002324故障申请,麻烦RMA | |||||
| 2020072787941 | ticket-202007240832 | EBJLC-200727-010 | 2020/7/27 15:38:14 | 1810000032502 | 210231A2KLX167003104 | 210231A2KLX182000F1Q | 7*24软件服务 | 2020/7/27 17:41:00 | 2020/7/28 10:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003104故障申请,麻烦RMA | |||||
| 2020072715292 | ticket-202007260102 | EBJLC-200727-009 | 2020/7/27 15:43:22 | 1810000032503 | 210231A5LLN1930000TL | 210231A5LLX206000419 | 7*24*NCD | 2020/7/27 17:41:00 | 2020/7/28 9:20:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A5LLN1930000TL故障申请,麻烦RMA | |||||
| 2020072765214 | ticket-202007240948 | ETJLC-200728-001 | 2020/7/27 17:59:17 | 117155117 | 210231A4UFN18500027D | 210231A4UFX2050001TP | 7*24*NCD | 2020/7/28 10:30:00 | 2020/7/28 13:00:00 | 李瑞珠 | [腾讯RMA申请]网络设备接口模块210231A4UFN18500027D故障申请,麻烦RMA | |||||
| 2020072882877 | ticket-202007260176 | ESHLC-200728-009 | 2020/7/28 9:56:22 | 1710000214407 | 210231A2KLX161001077 | 210231A2KLX2040002DV | 7*24软件服务 | 2020/7/28 17:53:00 | 2020/7/29 8:30:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX161001077故障申请,麻烦RMA | |||||
| 2020072875704 | ticket-202007280094 | ESHLC-200728-003 | 2020/7/28 10:39:43 | 1710000214481 | 210231A9V9X2020000JV | G20231A9V90601V4 | 5*8*NBD | 2020/7/28 11:14:00 | 2020/7/29 9:50:00 | 吴汉 | 麻烦rma | |||||
| 2020072855490 | ticket-202007271164 | ESHLC-200728-005 | 2020/7/28 14:59:17 | 1710000214383 | G10231A7LV0402CZ | G10231A7LV0609TF | 5*8*NBD | 2020/7/28 15:16:00 | 2020/7/29 9:59:00 | 翁玮敏 | [腾讯RMA申请]网络设备线缆G10231A7LV0402CZ故障申请,麻烦RMA | |||||
| 2020072899044 | ticket-202007271166 | ESHLC-200728-004 | 2020/7/28 15:00:45 | 1710000214383 | G10231A7LV0304QG | G10231A7LV0607Y4 | 5*8*NBD | 2020/7/28 15:16:00 | 2020/7/29 9:59:00 | 翁玮敏 | [腾讯RMA申请]网络设备线缆G10231A7LV0304QG故障申请,麻烦RMA | |||||
| 2020072844039 | ticket-202007271090 | ENJLC-200728-004 | 2020/7/28 15:40:14 | 1910000050685 | 210231A2KLX20200025P | 210231A2KLX204000CDK | 7*24*NCD | 2020/7/28 16:05:00 | 2020/7/29 9:26:00 | 刘法 | [腾讯RMA申请]网络设备接口模块210231A2KLX20200025P故障申请,麻烦RMA | |||||
| 2020072881112 | ticket-202007280554 | ESZLC-200728-010 | 2020/7/28 17:38:15 | 1910000103020 | 210231A2KLX166004654 | 210231A2KLX206000395 | 7*24*NCD | 2020/7/28 18:11:00 | 2020/7/29 10:26:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004654故障申请,麻烦RMA |