| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021040156892 | ticket-202104010246 | ESZLC-210401-010 | 2021/4/1 18:03:20 | 1910000494333 | 210231A2KLX166002362 | 210231A2KLX20A000D3M | 7*24*NCD | 2021/4/2 8:52:00 | 2021/4/2 10:30:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002362故障申请,麻烦RMA | |||||
| 2021040230496 | ticket-202104010150 | EGZLC-210402-001 | 2021/4/2 12:03:33 | 1910000364785 | 210231A0A6X20400038Z | 210231A0A6N207000MHL | 7*24*NCD | 2021/4/2 12:20:00 | 2021/4/6 10:26:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6X20400038Z故障申请,麻烦RMA | |||||
| 2021040265406 | ticket-202103310638 | ESHLC-210402-001 | 2021/4/2 12:35:00 | 1910000061172 | 210231A4UFN1810003PJ | 210231A4UFX20A0003VB | 7*24*NCD | 2021/4/2 12:46:00 | 2021/4/6 10:27:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A4UFN1810003PJ故障申请,麻烦RMA | |||||
| 2021040267071 | ticket-202104020782 | EGZLC-210406-001 | 2021/4/2 16:21:39 | 1910000364727 | 210231A7LVN18800031T | G10231A7LV0601PJ | 7*24*NCD | 2021/4/6 9:29:00 | 2021/4/7 9:20:00 | 王瑞江 | [腾讯RMA申请]网络设备线缆TH87A2FH8Q故障申请,麻烦RMA | |||||
| 2021040210950 | ticket-202104010978 | EHHLC-210402-001 | 2021/4/2 16:23:07 | 118810334 | 210231A2KLX205000CBV | 210231A2KLX20600079J | 7*24*NCD | 2021/4/2 16:41:00 | 2021/4/6 10:00:00 | 蒋婷 | 麻烦rma 地址更改为 内蒙古呼和浩特市回民区蓝爵小区 收件人：相志强 18347123054 | |||||
| 2021040290061 | ticket-202104010368 | ESZLC-210402-001 | 2021/4/2 17:55:55 | 1910000494629 | 210231A2KLX166004734 | 210231A2KLX20A000HDR | 5*8*NBD | 2021/4/2 18:25:00 | 2021/4/6 9:18:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004734故障申请,麻烦RMA | |||||
| 2021040203402 | ticket-202104010322 | EJNLC-210402-002 | 2021/4/2 18:11:45 | 5312001428 | 210231A2KLX186000HNZ | 210231A2KLN209000016 | 7*24软件服务 | 2021/4/3 18:07:00 | 2021/4/6 9:00:00 | 于明起 | [腾讯RMA申请]网络设备接口模块210231A2KLX186000HNZ故障申请,麻烦RMA | |||||
| 2021040265422 | ticket-202104020308 | ESZLC-210402-002 | 2021/4/2 18:19:19 | 1910000494637 | 210231A2KLX164002211 | 210231A2KLX20A000D3N | 5*8*NBD | 2021/4/2 19:43:00 | 2021/4/6 17:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002211故障申请,麻烦RMA | |||||
| 2021040678177 | ticket-202104030138 | ESHLC-210406-003 | 2021/4/6 10:12:27 | 1910000061122 | 210231A4UFN18200014G | 210231A4UFX20A000124 | 7*24*NCD | 2021/4/6 10:42:00 | 2021/4/7 9:38:00 | 施烨亮 | [腾讯RMA申请]网络设备接口模块210231A4UFN18200014G故障申请,麻烦RMA | |||||
| 2021040695197 | ticket-202104020892 | ENJLC-210406-001 | 2021/4/6 11:01:18 | SF1094813319063 | G10231A7LU040283 | G10231A7LU09T0W7 | 5*8*NBD | 2021/4/6 11:40:00 | 2021/4/7 11:52:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LU040283故障申请,麻烦RMA | |||||
| 2021040648552 | ticket-202104040104 | EBJLC-210406-003 | 2021/4/6 14:26:53 | 1810000046273 | 210231A2KLX167002169 | 210231A2KLX206000G46 | 7*24*NCD | 2021/4/6 14:59:00 | 2021/4/7 14:12:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002169故障申请,麻烦RMA | |||||
| 2021040670845 | ticket-202104030400 | EBJLC-210406-004 | 2021/4/6 14:28:18 | 1810000046273 | 210231A2KLX167000012 | 210231A2KLX206000G3Z | 5*8*NBD | 2021/4/6 14:59:00 | 2021/4/7 14:12:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000012故障申请,麻烦RMA | |||||
| 2021040618521 | ticket-202104030118 | EBJLC-210406-005 | 2021/4/6 14:29:43 | 1810000046273 | 210231A2KLX167003118 | 210231A2KLX20A0008BN | 5*8*NBD | 2021/4/6 14:59:00 | 2021/4/7 14:12:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003118故障申请,麻烦RMA | |||||
| 2021040682121 | ticket-202103300136 | ESHLC-210406-012 | 2021/4/6 14:30:06 | 1910000061106 | 210231A4UFN1810003GY | 210231A4UFX21100014H | 7*24*NCD | 2021/4/6 14:56:00 | 2021/4/7 9:22:00 | 阮华丽 | [腾讯RMA申请]网络设备接口模块210231A4UFN1810003GY故障申请,麻烦RMA | |||||
| 2021040647154 | ticket-202104050170 | EBJLC-210406-006 | 2021/4/6 14:32:19 | 1810000046273 | 210231A2KLX167002893 | 210231A2KLX20A000894 | 5*8*NBD | 2021/4/6 14:59:00 | 2021/4/7 14:12:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002893故障申请,麻烦RMA |