| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021032950117 | ticket-202103270608 | EBJLC-210329-003 | 2021/3/29 14:21:21 | 1810000031843 | 210231A2KLX167003092 | 210231A2KLX20A000FZ5 | 5*8*NBD | 2021/3/29 15:00:00 | 2021/3/30 14:04:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003092故障申请,麻烦RMA | |||||
| 2021032977277 | ticket-202103280024 | ETJLC-210329-002 | 2021/3/29 17:02:19 | 118565470 | 210231A2KLX20500096M | 210231A2KLX20A00088H | 7*24*NCD | 2021/3/29 17:14:00 | 2021/3/30 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A2KLX20500096M故障申请,麻烦RMA | |||||
| 2021032987743 | ticket-202103270244 | ESZLC-210329-009 | 2021/3/29 17:06:19 | 1910000493956 | 210231A2KLX166004620 | 210231A2KLX20A0008D8 | 7*24*NCD | 2021/3/29 17:26:00 | 2021/3/30 9:47:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004620故障申请,麻烦RMA | |||||
| 2021032918544 | ticket-202103240410 | EBJLC-210329-004 | 2021/3/29 17:18:21 | 1810000046245 | 210231A5LLN1850002LF | 210231A5LLX20900000C | 7*24*NCD | 2021/3/29 17:32:00 | 2021/3/30 12:00:00 | 吴磊 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002LF故障申请,麻烦RMA | |||||
| 2021032989953 | ticket-202103261060 | ENJLC-210329-001 | 2021/3/29 17:40:20 | SF1094813319009 | 210231A2KLX183000G9Z | 210231A2KLX20A00088Q | 7*24*NCD | 2021/3/29 17:48:00 | 2021/3/30 9:40:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX183000G9Z故障申请,麻烦RMA | |||||
| 2021033047386 | ticket-202103250300 | ESHLC-210330-002 | 2021/3/30 14:43:54 | 1910000061336 | 210231A2KLX159001126 | 210231A2KLX20A000D5L | 7*24*NCD | 2021/3/30 15:47:00 | 2021/3/31 15:19:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001126故障申请,麻烦RMA | |||||
| 2021033082634 | ticket-202103250312 | ESHLC-210330-003 | 2021/3/30 14:44:07 | 1910000061336 | 210231A2KLX15A001214 | 210231A2KLX2080004FN | 7*24*NCD | 2021/3/30 15:47:00 | 2021/3/31 15:19:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001214故障申请,麻烦RMA | |||||
| 2021033055285 | ticket-202103300282 | ENJLC-210330-002 | 2021/3/30 14:45:51 | 1810000077854 | 210231A4UFN1840000MC | 210231A4UFX2060002Q2 | 7*24软件服务 | 2021/3/30 16:14:00 | 2021/3/31 16:10:00 | 卜有敏 | [腾讯RMA申请]网络设备接口模块210231A4UFN1840000MC故障申请,麻烦RMA | |||||
| 2021033080061 | ticket-202103280208 | ENJLC-210330-003 | 2021/3/30 17:28:26 | SF1094813318932 | 210231A5LLX20A0001CH | 210231A5LLX20900000G | 7*24*NCD | 2021/3/30 17:45:00 | 2021/3/31 10:41:00 | 欧阳孔取 | 麻烦rma | |||||
| 2021033045831 | ticket-202103291030 | ETJLC-210330-001 | 2021/3/30 17:41:42 | 118565468 | 210231A5LLN1950000QN | 210231A5LLX20B0001KR | 7*24*NCD | 2021/3/31 8:50:00 | 2021/3/31 10:00:00 | 刘伟 | [腾讯RMA申请]网络设备接口模块210231A5LLN1950000QN故障申请,麻烦RMA | |||||
| 2021033115633 | ticket-202103310398 | ENJLC-210331-001 | 2021/3/31 8:05:39 | SF1094813318978 | G10231A7LV0401DW | G10231A7LV0602HZ | 5*8*NBD | 2021/3/31 9:08:00 | 2021/4/1 11:11:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LV0401DW故障申请,麻烦RMA | |||||
| 2021033181885 | ticket-202103310254 | ECDLC-210331-001 | 2021/3/31 14:00:28 | SF1408730247007 | 210231A9VAN20500002Q | G10231A9VA0503C4 | 5*8*NBD | 2021/4/1 8:33:00 | 2021/4/2 10:02:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块CN9BA0H381故障申请,麻烦RMA | |||||
| 2021033147789 | ticket-202103270194 | ENJLC-210331-004 | 2021/3/31 17:46:46 | SF1094813319018 | 210231A5LLX20A00022Y | 210231A5LLX20B0002NC | 7*24*NCD | 2021/3/31 17:57:00 | 2021/4/1 11:26:00 | 欧阳孔取 | 麻烦rma | |||||
| 2021040197460 | ticket-202104010126 | ESZLC-210401-008 | 2021/4/1 17:10:29 | 1910000494153 | 210231A2KLX166004653 | 210231A2KLX2080004JH | 5*8*NBD | 2021/4/1 17:34:00 | 2021/4/2 9:59:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004653故障申请,麻烦RMA | |||||
| 2021040147986 | ticket-202104010070 | ESZLC-210401-009 | 2021/4/1 18:03:19 | 1910000494333 | 210231A2KLX164001164 | 210231A2KLX20A000HDS | 7*24*NCD | 2021/4/2 8:52:00 | 2021/4/2 10:30:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001164故障申请,麻烦RMA |