| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021032378569 | ticket-202103230188 | ESZLC-210323-008 | 2021/3/23 17:22:45 | 1910000493234 | 210231A2KLX164000798 | 210231A2KLX20A0009MK | 7*24*NCD | 2021/3/23 17:37:00 | 2021/3/24 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000798故障申请,麻烦RMA | |||||
| 2021032327934 | ticket-202103220848 | ESZLC-210323-009 | 2021/3/23 17:23:19 | 1910000493234 | 210231A2KLX164001344 | 210231A2KLX20A0009FW | 5*8*NBD | 2021/3/23 17:37:00 | 2021/3/24 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001344故障申请,麻烦RMA | |||||
| 2021032319752 | ticket-202103230342 | ESZLC-210323-010 | 2021/3/23 17:23:22 | 1910000493234 | 210231A2KLX164001410 | 210231A2KLX20A0009MD | 5*8*NBD | 2021/3/23 17:37:00 | 2021/3/24 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001410故障申请,麻烦RMA | |||||
| 2021032346611 | ticket-202103220524 | ESHLC-210324-001 | 2021/3/23 20:52:21 | 1910000061606 | 210231A5LLX1960001XL | 210231A5LLX20B0002T2 | 7*24*NCD | 2021/3/24 8:32:00 | 2021/3/24 11:00:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960001XL故障申请,麻烦RMA | |||||
| 2021032489247 | ticket-202103230458 | EBJLC-210324-003 | 2021/3/24 14:06:44 | 1810000031857 | 210231A2KLX167001698 | 210231A2KLX20A000CY2 | 5*8*NBD | 2021/3/24 14:34:00 | 2021/3/25 14:08:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001698故障申请,麻烦RMA | |||||
| 2021032463428 | ticket-202103240216 | EBJLC-210324-002 | 2021/3/24 14:06:44 | 1810000031857 | 210231A2KLX167002789 | 210231A2KLX2070004P4 | 5*8*NBD | 2021/3/24 14:34:00 | 2021/3/25 14:08:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002789故障申请,麻烦RMA | |||||
| 2021032574624 | ticket-202103250264 | ESZLC-210325-011 | 2021/3/25 17:58:35 | 1910000493316 | 210231A4B1N17B000022 | 210231A4B1X1990000VD | 7*24*NCD | 2021/3/25 18:16:00 | 2021/3/26 11:17:00 | 陈静 | [腾讯RMA申请]网络设备接口模块210231A4B1N17B000022故障申请,麻烦RMA | |||||
| 2021032664971 | ticket-202103250112 | ESZLC-210326-001 | 2021/3/26 9:55:04 | 1910000493866 | 210231A2KLX166005212 | 210231A2KLX20A000CVK | 5*8*NBD | 2021/3/26 16:36:00 | 2021/3/29 16:46:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005212故障申请,麻烦RMA | |||||
| 2021032693441 | ticket-202103260026 | EGZLC-210326-002 | 2021/3/26 10:36:28 | 1910000363096 | 210231A7LVN187000B3S | G10231A7LV060316 | 7*24*NCD | 2021/3/26 10:57:00 | 2021/3/29 10:15:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B3S故障申请,麻烦RMA | |||||
| 2021032602623 | ticket-202103260012 | ESHLC-210326-004 | 2021/3/26 17:14:21 | 1910000061450 | 210231A2KLX15B001753 | 210231A2KLX20A0009LQ | 7*24*NCD | 2021/3/26 17:26:00 | 2021/3/29 9:15:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001753故障申请,麻烦RMA | |||||
| 2021032673004 | ticket-202103260276 | ECDLC-210326-001 | 2021/3/26 17:45:32 | 118829382 | 210231A2KLX166004154 | 210231A2KLX20A000CWG | 5*8*NBD | 2021/3/26 17:56:00 | 2021/3/29 16:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004154故障申请,麻烦RMA | |||||
| 2021032911736 | ticket-202103280344 | ESZLC-210329-001 | 2021/3/29 13:15:09 | 1910000493930 | 210231A2KLX166002849 | 210231A2KLX20A000GXC | 7*24*NCD | 2021/3/29 17:26:00 | 2021/3/30 8:55:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002849故障申请,麻烦RMA | |||||
| 2021032900395 | ticket-202103250420 | ESHLC-210329-002 | 2021/3/29 14:19:19 | 1910000061400 | 210231A5LLX2080002BG | 210231A5LLX206000491 | 7*24*NCD | 2021/3/29 14:35:00 | 2021/3/30 16:20:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080002BG故障申请,麻烦RMA | |||||
| 2021032971408 | ticket-202103260986 | EBJLC-210329-002 | 2021/3/29 14:21:19 | 1810000031843 | 210231A2KLX167001047 | 210231A2KLX20A000C8D | 7*24*NCD | 2021/3/29 15:00:00 | 2021/3/30 14:04:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001047故障申请,麻烦RMA | |||||
| 2021032908891 | ticket-202103250134 | ESHLC-210329-003 | 2021/3/29 14:21:19 | 1910000061386 | 210231A5LLN184000207 | 210231A5LLX20B0002T3 | 7*24*NCD | 2021/3/29 14:54:00 | 2021/3/30 11:26:00 | 吴婷婷 | [腾讯RMA申请]网络设备接口模块210231A5LLN184000207故障申请,麻烦RMA |