| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021031936499 | ticket-202103180304 | ESHLC-210319-001 | 2021/3/19 9:51:41 | 1910000061836 | 210231A7M1N1840000L1 | G10231A7M108T2T4 | 7*24*NCD | 2021/3/19 10:11:00 | 2021/3/22 8:35:00 | 张锦丽 | [腾讯RMA申请]网络设备线缆210231A7M1N1840000L1故障申请,麻烦RMA | |||||
| 2021031983453 | ticket-202103171308 | ETJLC-210320-001 | 2021/3/19 18:04:19 | 118565527 | 210231A5LLN18500039T | 210231A5LLX20B0002QK | 7*24*NCD | 2021/3/21 8:35:00 | 2021/3/22 10:00:00 | 李瑞珠 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500039T故障申请,麻烦RMA | |||||
| 2021031940885 | ticket-202103190870 | ETJLC-210320-002 | 2021/3/19 20:25:27 | 118565525 | 210231A2KLX20A0007QF | 210231A2KLX20A00098N | 7*24*NCD | 2021/3/21 8:35:00 | 2021/3/22 10:00:00 | 王鑫 | 申请RMA，坏件SN：210231A2KLX20A0007QF | |||||
| 2021032299845 | ticket-202103181052 | ESZLC-210322-001 | 2021/3/22 9:56:31 | 1910000493194 | 210231A2KLX166004685 | 210231A2KLX20A0008D1 | 7*24*NCD | 2021/3/22 17:32:00 | 2021/3/23 9:11:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004685故障申请,麻烦RMA | |||||
| 2021032267747 | ticket-202103190234 | ENJLC-210322-001 | 2021/3/22 13:16:13 | SF1109199776315 | 210231A2KLN19400083G | 210231A2KLX20A000967 | 7*24软件服务 | 2021/3/22 13:29:00 | 2021/3/23 8:51:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN19400083G故障申请,麻烦RMA | |||||
| 2021032263745 | ticket-202103190626 | EGZLC-210322-001 | 2021/3/22 14:35:07 | 1910000363562 | 210231A2KLN15A000290 | 210231A2KLX206000HRJ | 7*24*NCD | 2021/3/22 14:50:00 | 2021/3/23 10:10:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A2KLN15A000290故障申请,麻烦RMA | |||||
| 2021032235310 | ticket-202103200420 | EGZLC-210322-002 | 2021/3/22 15:20:14 | 1910000363546 | 210231A7LVN187000BJS | G10231A7LV0605CC | 7*24*NCD | 2021/3/22 15:39:00 | 2021/3/23 9:54:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BJS故障申请,麻烦RMA | |||||
| 2021032233671 | ticket-202103200530 | ENJLC-210322-002 | 2021/3/22 15:30:49 | SF1109199776324 | G10231A7LU0600HN | G10231A7LU09T0PD | 5*8*NBD | 2021/3/22 16:02:00 | 2021/3/23 9:57:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LU0600HN故障申请,麻烦RMA | |||||
| 2021032202210 | ticket-202103200370 | ECDLC-210322-002 | 2021/3/22 16:08:12 | 118829891 | 210231A2KLX166003544 | 210231A2KLX20A0009M8 | 7*24*NCD | 2021/3/22 17:03:00 | 2021/3/23 17:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003544故障申请,麻烦RMA | |||||
| 2021032266084 | ticket-202103190294 | ECDLC-210322-001 | 2021/3/22 16:08:30 | 118829891 | 210231A2KLX166001940 | 210231A2KLX20A0008D4 | 5*8*NBD | 2021/3/22 17:03:00 | 2021/3/23 17:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001940故障申请,麻烦RMA | |||||
| 2021032255542 | ticket-202103200226 | EGZLC-210322-003 | 2021/3/22 16:42:38 | 1910000363520 | 210231A0A6X18C0009QS | 210231A0A6N207000MSY | 7*24软件服务 | 2021/3/22 16:58:00 | 2021/3/23 15:17:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6X18C0009QS故障申请,麻烦RMA | |||||
| 2021032263819 | ticket-202103180756 | EGZLC-210322-004 | 2021/3/22 16:50:25 | 1910000363520 | 210231A2KLX165002643 | 210231A2KLX20700043F | 5*8*NBD | 2021/3/22 16:58:00 | 2021/3/23 15:17:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002643故障申请,麻烦RMA | |||||
| 2021032303008 | ticket-202103210202 | ESHLC-210323-001 | 2021/3/23 9:08:22 | 1910000061648 | 210231A4UFN18500007F | 210231A4UFX2070002Z9 | 7*24*NCD | 2021/3/23 9:34:00 | 2021/3/24 9:15:00 | 赵明 | [腾讯RMA申请]网络设备接口模块210231A4UFN18500007F故障申请,麻烦RMA | |||||
| 2021032326257 | ticket-202103220220 | EBJLC-210323-011 | 2021/3/23 14:17:33 | 1810000031842 | 210231A2KLX167002069 | 210231A2KLX20A000G1J | 5*8*NBD | 2021/3/23 14:43:00 | 2021/3/24 16:05:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002069故障申请,麻烦RMA | |||||
| 2021032381758 | ticket-202103220154 | ESZLC-210323-007 | 2021/3/23 17:21:34 | 1910000493234 | 210231A2KLX164001317 | 210231A2KLX20A000G3P | 7*24*NCD | 2021/3/23 17:37:00 | 2021/3/24 15:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001317故障申请,麻烦RMA |