| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021031596504 | ticket-202103140248 | ESHLC-210315-003 | 2021/3/15 15:12:31 | 1910000061968 | G10231A7LV0406RD | G10231A7LV06089C | 5*8*NBD | 2021/3/15 15:24:00 | 2021/3/16 10:06:00 | 翁玮敏 | [腾讯RMA申请]网络设备线缆G10231A7LV0406RD故障申请,麻烦RMA | |||||
| 2021031535773 | ticket-202103150590 | ENJLC-210315-002 | 2021/3/15 17:04:28 | SF1108563712074 | G10231A7M10401ZG | G10231A7M108T40R | 5*8*NBD | 2021/3/15 17:24:00 | 2021/3/16 14:02:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M10401ZG故障申请,麻烦RMA | |||||
| 2021031613459 | ticket-202103130168 | ESZLC-210316-001 | 2021/3/16 9:28:21 | 5910000492947 | 210231A2KLN166000678 | 210231A2KLX2080004T9 | 7*24*NCD | 2021/3/16 16:25:00 | 2021/3/17 9:27:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLN166000678故障申请,麻烦RMA | |||||
| 2021031604393 | ticket-202103130028 | ESZLC-210316-002 | 2021/3/16 9:30:17 | 5910000492947 | 210231A2KLX166005105 | 210231A2KLX2080004RL | 5*8*NBD | 2021/3/16 16:25:00 | 2021/3/17 9:27:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005105故障申请,麻烦RMA | |||||
| 2021031670509 | ticket-202103140236 | ESZLC-210316-003 | 2021/3/16 9:31:16 | 1910000492947 | 210231A2KLX166004759 | 210231A2KLX20800058V | 5*8*NBD | 2021/3/16 16:25:00 | 2021/3/17 9:27:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004759故障申请,麻烦RMA | |||||
| 2021031663031 | ticket-202103120410 | ESZLC-210316-004 | 2021/3/16 10:27:17 | 1910000492963 | 210231A2KLX164000890 | 210231A2KLX20A000C8F | 5*8*NBD | 2021/3/16 16:25:00 | 2021/3/17 15:30:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000890故障申请,麻烦RMA | |||||
| 2021031672814 | ticket-202103130084 | ESZLC-210316-005 | 2021/3/16 10:37:18 | 1910000492955 | 210231A5LLN18400019J | 210231A5LLX20B0002T6 | 7*24*NCD | 2021/3/16 16:25:00 | 2021/3/17 9:01:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400019J故障申请,麻烦RMA | |||||
| 2021031645108 | ticket-202103160190 | ECDLC-210316-001 | 2021/3/16 11:41:31 | 118829897 | 210231A2KLN18200085R | 210231A2KLX20A00088S | 7*24*NCD | 2021/3/16 14:59:00 | 2021/3/17 15:00:00 | 黄婷婷 | [腾讯RMA申请]网络设备接口模块210231A2KLN18200085R故障申请,麻烦RMA | |||||
| 2021031713805 | ticket-202103160866 | ESJLC-210317-001 | 2021/3/17 9:22:01 | SF1106468373313 | 210231ABV7H209001409 | 210231ABV7H209003698 | 7*24*NCD | 2021/3/17 10:31:00 | 2021/3/18 13:06:00 | 郭亚南 | [腾讯RMA申请]网络设备电源210231ABV7H209001409故障申请,麻烦RMA | |||||
| 2021031756970 | ticket-202103140190 | ETJLC-210317-001 | 2021/3/17 10:36:27 | 118565506 | 210231A4UFX2070003QD | 210231A4UFX19A0000T2 | 7*24软件服务 | 2021/3/17 10:56:00 | 2021/3/18 10:00:00 | 李瑞珠 | [腾讯RMA申请]网络设备接口模块210231A4UFX2070003QD故障申请,麻烦RMA | |||||
| 2021031742977 | ticket-202103160256 | EBJLC-210317-002 | 2021/3/17 15:04:33 | 1810000031821 | 210231A2KLX167002781 | 210231A2KLX2070004GZ | 7*24*NCD | 2021/3/17 15:51:00 | 2021/3/18 12:45:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002781故障申请,麻烦RMA | |||||
| 2021031731013 | ticket-202103140076 | EGZLC-210317-004 | 2021/3/17 15:48:20 | 1910000364243 | 210231A4UFX20A00057Z | 210231A4UFX206000497 | 7*24*NCD | 2021/3/17 16:07:00 | 2021/3/18 17:05:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A4UFX20A00057Z故障申请,麻烦RMA | |||||
| 2021031824644 | ticket-202103170308 | ENJLC-210318-001 | 2021/3/18 11:18:19 | 368936313121 | 210231A7LUN1880000WW | G10231A7LU09T0L2 | 5*8*NBD | 2021/3/18 11:55:00 | 2021/3/19 9:53:00 | 梁山川 | [腾讯RMA申请]网络设备线缆TH88A2F0SK故障申请,麻烦RMA | |||||
| 2021031886892 | ticket-202103180226 | EBJLC-210318-001 | 2021/3/18 14:11:52 | 1810000031825 | 210231A2KLX167002432 | 210231A2KLX2070004GS | 5*8*NBD | 2021/3/18 14:25:00 | 2021/3/19 14:06:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002432故障申请,麻烦RMA | |||||
| 2021031888625 | ticket-202103171124 | ESHLC-210318-003 | 2021/3/18 16:58:26 | 1910000061878 | 210231A4UFN192000017 | 210231A4UFX2070000VS | 7*24*NCD | 2021/3/18 17:15:00 | 2021/3/19 8:44:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A4UFN192000017故障申请,麻烦RMA |