| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021031181697 | ticket-202103100132 | ESZLC-210311-001 | 2021/3/11 10:27:25 | 1910000492399 | 210231A2KLX166004896 | 210231A2KLX20800059L | 5*8*NBD | 2021/3/11 17:21:00 | 2021/3/12 17:01:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004896故障申请,麻烦RMA | |||||
| 2021031120163 | ticket-202101260536 | EFZLC-210311-002 | 2021/3/11 10:50:44 | 118046218 | 210231A2UQN1870000XC | 210231A2UQX2050000DN | 7*24*NCD | 2021/3/11 11:31:00 | 2021/3/12 11:00:00 | 黄兆安 | [腾讯RMA申请]网络设备接口模块210231A2UQN1870000XC故障申请,麻烦RMA | |||||
| 2021031105043 | ticket-202103110082 | EBJLC-210311-002 | 2021/3/11 15:11:34 | 1810000031237 | 210231A2KLX165001143 | 210231A2KLX2070002W8 | 7*24*NCD | 2021/3/11 15:45:00 | 2021/3/12 9:51:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001143故障申请,麻烦RMA | |||||
| 2021031190310 | ticket-202103100292 | EBJLC-210311-003 | 2021/3/11 15:11:34 | 1810000031237 | 210231A2KLX167002884 | 210231A2KLX207000436 | 7*24*NCD | 2021/3/11 15:45:00 | 2021/3/12 9:51:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002884故障申请,麻烦RMA | |||||
| 2021031198014 | ticket-202103110348 | ESHLC-210311-002 | 2021/3/11 15:13:39 | 1910000062041 | 210231A2KLX20200030T | 210231A2KLX2080004FY | 7*24*NCD | 2021/3/11 15:31:00 | 2021/3/12 11:04:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX20200030T故障申请,麻烦RMA | |||||
| 2021031100034 | ticket-202103100520 | ECDLC-210311-004 | 2021/3/11 15:46:41 | 118829900 | 210231A2KLX166003729 | 210231A2KLX2080004FP | 5*8*NBD | 2021/3/11 16:43:00 | 2021/3/12 16:30:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003729故障申请,麻烦RMA | |||||
| 2021031134289 | ticket-202103110370 | 2021/3/11 17:29:34 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4QDH189000395故障申请,麻烦RMA | ||||||||||||
| 2021031129158 | ticket-202103110082 | EBJLC-210311-004 | 2021/3/11 17:30:25 | 1810000031239 | 210231A2KLX165002684 | 210231A2KLX20700059V | 5*8*NBD | 2021/3/11 17:58:00 | 2021/3/12 9:51:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002684故障申请,麻烦RMA | |||||
| 2021031292820 | ticket-202103120012 | EBJLC-210312-003 | 2021/3/12 14:20:49 | 1810000031240 | 210231A2KLX167002490 | 210231A2KLX20700058N | 5*8*NBD | 2021/3/12 15:37:00 | 2021/3/15 11:15:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002490故障申请,麻烦RMA | |||||
| 2021031293791 | ticket-202103120154 | EBJLC-210312-002 | 2021/3/12 14:20:49 | 1810000031240 | 210231A2KLX167000948 | 210231A2KLX2070004V7 | 5*8*NBD | 2021/3/12 15:37:00 | 2021/3/15 11:15:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000948故障申请,麻烦RMA | |||||
| 2021031287817 | ticket-202103100640 | EGZLC-210312-001 | 2021/3/12 17:13:43 | 1910000364505 | 210231A2KLX165001864 | 210231A2KLX206000H12 | 5*8*NBD | 2021/3/12 17:39:00 | 2021/3/15 9:31:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001864故障申请,麻烦RMA | |||||
| 2021031560913 | ticket-202103120732 | ENJLC-210315-001 | 2021/3/15 10:41:55 | SF1108563712065 | G10231A7M10407CW | G10231A7M108T05F | 5*8*NBD | 2021/3/15 10:59:00 | 2021/3/16 14:02:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7M10407CW故障申请,麻烦RMA | |||||
| 2021031590997 | ticket-202103150016 | ECDLC-210315-001 | 2021/3/15 12:49:12 | 118829898 | 210231A2KLX166003596 | 210231A2KLX20A000C8H | 5*8*NBD | 2021/3/15 13:08:00 | 2021/3/16 10:40:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003596故障申请,麻烦RMA | |||||
| 2021031537246 | ticket-202103140074 | EBJLC-210315-001 | 2021/3/15 14:18:57 | 1810000031243 | 210231A2KLX167003607 | 210231A2KLX2070004C8 | 5*8*NBD | 2021/3/15 15:12:00 | 2021/3/16 9:48:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003607故障申请,麻烦RMA | |||||
| 2021031578198 | ticket-202103120860 | EGZLC-210315-001 | 2021/3/15 14:35:16 | 1910000364359 | 210231A4UFX20500047K | 210231A4UFX2030000KS | 7*24*NCD | 2021/3/15 15:09:00 | 2021/3/16 10:11:00 | 陈锦标 | [腾讯RMA申请]网络设备接口模块210231A4UFX20500047K故障申请,麻烦RMA |