| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021030536038 | ticket-202103050774 | ECDLC-210305-001 | 2021/3/5 19:41:13 | 118829902 | 210231A4PQH202000085 | 210231A4PQH206000571 | 7*24*NCD | 2021/3/6 10:53:00 | 2021/3/8 16:00:00 | 黄婷婷 | 申请RMA，坏件SN：210231A4PQH202000085 | |||||
| 2021030890927 | ticket-202103060424 | ENJLC-210308-001 | 2021/3/8 11:24:23 | SF1108563712393 | G10231A7LU04006M | G10231A7LU09T0LY | 5*8*NBD | 2021/3/8 11:46:00 | 2021/3/9 13:42:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LU04006M故障申请,麻烦RMA | |||||
| 2021030839841 | ticket-202103060232 | ETJLC-210308-001 | 2021/3/8 14:07:16 | 118565265 | 210231A4UFN19300005L | 210231A4UFX2070001TZ | 7*24*NCD | 2021/3/8 14:40:00 | 2021/3/8 17:00:00 | 刘伟 | [腾讯RMA申请]网络设备接口模块210231A4UFN19300005L故障申请,麻烦RMA | |||||
| 2021030897962 | ticket-202103050396 | ETJLC-210308-002 | 2021/3/8 16:17:16 | 118565269 | 210231A4UFN18500027T | 210231A4UFX2070001V4 | 7*24*NCD | 2021/3/8 16:54:00 | 2021/3/9 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A4UFN18500027T故障申请,麻烦RMA | |||||
| 2021030821410 | ticket-202103080300 | ENJLC-210308-003 | 2021/3/8 17:45:15 | 1810000078304 | 210231A5LLN1930000BQ | 210231A5LLX2050000SQ | 7*24*NCD | 2021/3/8 17:57:00 | 2021/3/9 10:37:00 | 王建敏 | [腾讯RMA申请]网络设备接口模块210231A5LLN1930000BQ故障申请,麻烦RMA | |||||
| 2021030935290 | ticket-202103080084 | ESZLC-210309-002 | 2021/3/9 10:54:24 | 1910000492283 | 210231A2KLX166005215 | 210231A2KLX2080004FX | 5*8*NBD | 2021/3/9 17:06:00 | 2021/3/10 9:50:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005215故障申请,麻烦RMA | |||||
| 2021030976309 | ticket-202103080148 | ESZLC-210309-003 | 2021/3/9 14:13:25 | 1910000492349 | 210231A5LLN18300020H | 210231A5LLX20B0001XS | 7*24*NCD | 2021/3/9 17:06:00 | 2021/3/10 9:14:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN18300020H故障申请,麻烦RMA | |||||
| 2021030944103 | ticket-202103080762 | ENJLC-210309-003 | 2021/3/9 15:59:16 | SF1094813319751 | 210231A7LUN1880002Q1 | G10231A7LU09T0FR | 5*8*NBD | 2021/3/9 16:33:00 | 2021/3/10 10:25:00 | 梁山川 | [腾讯RMA申请]网络设备线缆TH88A2F301故障申请,麻烦RMA | |||||
| 2021030941521 | ticket-202103090388 | EBJLC-210309-002 | 2021/3/9 16:01:35 | 1810000031233 | 210231A2KLX198000JB6 | 210231A2KLX20A000G1K | 7*24*NCD | 2021/3/9 16:40:00 | 2021/3/10 10:08:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX198000JB6故障申请,麻烦RMA | |||||
| 2021030983358 | ticket-202103060068 | ENJLC-210309-004 | 2021/3/9 17:04:38 | SF1094813319760 | G20231A9V904014F | G20231A9V9060067 | 5*8*NBD | 2021/3/9 17:10:00 | 2021/3/10 10:25:00 | 樊宝强 | [腾讯RMA申请]网络设备接口模块G20231A9V904014F故障申请,麻烦RMA | |||||
| 2021030999703 | ticket-202103080380 | ESHLC-210310-001 | 2021/3/9 18:49:11 | 1910000062083 | 210231A2KLX159001086 | 210231A2KLX20A000CB4 | 7*24*NCD | 2021/3/10 8:30:00 | 2021/3/10 11:20:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001086故障申请,麻烦RMA | |||||
| 2021031028094 | ticket-202103100426 | EBJLC-210310-002 | 2021/3/10 15:37:50 | 1810000031235 | 210231A2KLX167002820 | 210231A2KLX20700059G | 5*8*NBD | 2021/3/10 16:29:00 | 2021/3/11 9:51:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002820故障申请,麻烦RMA | |||||
| 2021031080525 | ticket-202103090868 | ETJLC-210310-001 | 2021/3/10 16:53:21 | 118565454 | G20231A9V90506C1 | G20231A9V909009L | 5*8*NBD | 2021/3/10 17:28:00 | 2021/3/11 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块G20231A9V90506C1故障申请,麻烦RMA | |||||
| 2021031013955 | ticket-202103090726 | ETJLC-210310-002 | 2021/3/10 16:55:19 | 118565451 | 210231A2KLX165002275 | 210231A2KLX20A000CLP | 7*24*NCD | 2021/3/10 17:28:00 | 2021/3/11 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002275故障申请,麻烦RMA | |||||
| 2021031033975 | ticket-202103100426 | EBJLC-210310-003 | 2021/3/10 18:02:31 | 1810000031405 | 210231A2KLX167001348 | 210231A2KLX2070004GD | 5*8*NBD | 2021/3/11 8:25:00 | 2021/3/11 11:10:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001348故障申请,麻烦RMA |