| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021030116618 | ticket-202103010380 | ENJLC-210301-001 | 2021/3/1 15:03:49 | SF1108563712241 | G10231A7M103065K | G30231A7M10401NH | 5*8*NBD | 2021/3/1 15:21:00 | 2021/3/2 17:43:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M103065K故障申请,麻烦RMA | |||||
| 2021030180500 | ticket-202102270058 | ESHLC-210301-006 | 2021/3/1 15:04:18 | 1910000062451 | 210231A2KLX15B002066 | 210231A2KLX1890004ZH | 5*8*NBD | 2021/3/1 15:18:00 | 2021/3/2 8:36:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002066故障申请,麻烦RMA | |||||
| 2021030118618 | ticket-202102240082 | EGZLC-210301-005 | 2021/3/1 15:36:22 | 1910000099246 | 210231A5LLN1850005YZ | 210231A5LLX20B0002T9 | 7*24*NCD | 2021/3/1 15:50:00 | 2021/3/2 9:22:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850005YZ故障申请,麻烦RMA | |||||
| 2021030129355 | ticket-202102230936 | ESZLC-210301-018 | 2021/3/1 16:29:40 | 1910000491594 | 210231A2KLX158001237 | 210231A2KLX20A000C8N | 7*24*NCD | 2021/3/1 17:12:00 | 2021/3/2 9:39:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX158001237故障申请,麻烦RMA | |||||
| 2021030274986 | ticket-202103010112 | EGZLC-210302-001 | 2021/3/2 9:21:19 | 1910000099198 | 210231A5LLN18400035N | 210231A5LLX20B0002ST | 7*24*NCD | 2021/3/2 9:36:00 | 2021/3/3 14:39:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400035N故障申请,麻烦RMA | |||||
| 2021030250095 | ticket-202103010098 | ESZLC-210302-001 | 2021/3/2 9:39:25 | 1910000491618 | 210231A2KLX164001229 | 210231A2KLX20A000C8B | 7*24*NCD | 2021/3/2 10:35:00 | 2021/3/3 15:10:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001229故障申请,麻烦RMA | |||||
| 2021030224497 | ticket-202102250608 | ESHLC-210302-001 | 2021/3/2 9:43:23 | KY0000178058682 | 210231A7LVN1870002WS | G10231A7LV06044X | 7*24*NCD | 2021/3/3 8:28:00 | 2021/3/3 12:18:00 | 徐逸 | [腾讯RMA申请]网络设备线缆210231A7LVN1870002WS故障申请,麻烦RMA | |||||
| 2021030258098 | ticket-202103010678 | EBJLC-210302-001 | 2021/3/2 10:21:22 | 1810000031217 | 210231A5LLX20500019S | 210231A5LLX206000121 | 7*24*NCD | 2021/3/2 11:25:00 | 2021/3/3 12:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500019S故障申请,麻烦RMA | |||||
| 2021030292506 | ticket-202102270280 | EGZLC-210302-002 | 2021/3/2 10:37:19 | 1910000099172 | G20231A9V904034G | G20231A9V906003H | 5*8*NBD | 2021/3/2 14:04:00 | 2021/3/3 10:18:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块G20231A9V904034G故障申请,麻烦RMA | |||||
| 2021030278237 | ticket-202103020210 | ESHLC-210302-002 | 2021/3/2 14:58:17 | 1910000062353 | 210231A2KLX2010001ST | 210231A2KLX2080004M0 | 7*24*NCD | 2021/3/2 15:22:00 | 2021/3/3 10:13:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX2010001ST故障申请,麻烦RMA | |||||
| 2021030286124 | ticket-202103020214 | ECDLC-210302-001 | 2021/3/2 15:06:14 | 118566618 | 210231A2KLX167001516 | 210231A2KLX207000427 | 5*8*NBD | 2021/3/2 17:46:00 | 2021/3/3 14:30:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001516故障申请,麻烦RMA | |||||
| 2021030296748 | ticket-202103010732 | EHZLC-210302-006 | 2021/3/2 15:35:17 | 1810000071867 | 210231A5LLN1850001PQ | 210231A5LLX20A0002W5 | 7*24软件服务 | 2021/3/2 16:05:00 | 2021/3/3 15:04:00 | 张怡 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850001PQ故障申请,麻烦RMA | |||||
| 2021030238680 | ticket-202103010100 | ECDLC-210302-002 | 2021/3/2 17:21:10 | 117815015 | 210231A4UFN189000047 | 210231A4UFX19800013J | 7*24*NCD | 2021/3/2 17:52:00 | 2021/3/3 15:00:00 | 黄婷婷 | [腾讯RMA申请]网络设备接口模块210231A4UFN189000047故障申请,麻烦RMA | |||||
| 2021030234460 | ticket-202103020124 | ESHLC-210302-003 | 2021/3/2 18:02:37 | 1910000062329 | 210231A2KLX15B002022 | 210231A2KLX20A000HCH | 7*24*NCD | 2021/3/3 8:10:00 | 2021/3/3 11:00:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002022故障申请,麻烦RMA | |||||
| 2021030363782 | ticket-202103020700 | EGZLC-210303-009 | 2021/3/3 11:34:25 | 1910000360847 | G10231A7LV0305KY | G10231A7LV0605X6 | 5*8*NBD | 2021/3/3 11:44:00 | 2021/3/4 10:02:00 | 马集杰 | [腾讯RMA申请]网络设备线缆G10231A7LV0305KY故障申请,麻烦RMA |