| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021021950981 | ticket-202102110198 | ESZLC-210219-007 | 2021/2/19 17:48:17 | 1910000490641 | G20231A9V90504RR | G20231A9V90509XL | 5*8*NBD | 2021/2/19 18:06:00 | 2021/2/20 11:14:00 | 李星威 | [腾讯RMA申请]网络设备接口模块G20231A9V90504RR故障申请,麻烦RMA | |||||
| 2021021996255 | ticket-202102110180 | ESZLC-210219-008 | 2021/2/19 17:49:04 | 1910000490641 | 210231A2KLX166002877 | 210231A2KLX2070002BY | 7*24*NCD | 2021/2/19 18:06:00 | 2021/2/20 11:14:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002877故障申请,麻烦RMA | |||||
| 2021021916744 | ticket-202102180678 | ESZLC-210219-009 | 2021/2/19 17:50:19 | 1910000490659 | 210231A2KLX164000748 | 210231A2KLX2080003BG | 5*8*NBD | 2021/2/19 18:06:00 | 2021/2/20 11:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000748故障申请,麻烦RMA | |||||
| 2021021914293 | ticket-202102190436 | EGZLC-210225-003 | 2021/2/19 17:59:34 | 1910000099418 | 210231A7LUN1860001HG | G10231A7LU08T0SX | 7*24*NCD | 2021/2/25 16:12:00 | 2021/2/26 10:24:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LUN1860001HG故障申请,麻烦RMA | |||||
| 2021021915729 | ticket-202102180480 | ESJLC-210219-002 | 2021/2/19 18:05:32 | 363041330460 | 210231A5LLX203000036 | 210231A5LLX2060000XC | 7*24软件服务 | 2021/2/19 18:26:00 | 2021/2/20 18:43:00 | 郭亚南 | [腾讯RMA申请]网络设备接口模块210231A5LLX203000036故障申请,麻烦RMA | |||||
| 2021022064562 | ticket-202102180354 | ECQLC-210220-001 | 2021/2/20 10:17:29 | 112723605 | 210231A5LLN18400018S | 210231A5LLN18B0001XC | 7*24*NCD | 2021/2/20 10:40:00 | 2021/2/22 16:41:00 | 张佩 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400018S故障申请,麻烦RMA | |||||
| 2021022009162 | ticket-202102200230 | EBJLC-210220-002 | 2021/2/20 14:15:19 | 1810000030487 | 210231A2KLX167000561 | 210231A2KLX2090001XS | 7*24*NCD | 2021/2/20 14:53:00 | 2021/2/22 9:43:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000561故障申请,麻烦RMA | |||||
| 2021022077724 | ticket-202102190254 | ETJLC-210220-001 | 2021/2/20 17:41:21 | 118565384 | 210231A5LLN1850002B4 | 210231A5LLN184000213 | 7*24*NCD | 2021/2/21 8:59:00 | 2021/2/22 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002B4故障申请,麻烦RMA | |||||
| 2021022032093 | ticket-202102180196 | ESZLC-210220-002 | 2021/2/20 18:01:33 | 1910000490675 | 210231A5LLN1960000H7 | 210231A5LLX206000493 | 7*24*NCD | 2021/2/20 18:16:00 | 2021/2/22 9:00:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN1960000H7故障申请,麻烦RMA | |||||
| 2021022224128 | ticket-202102200124 | ESZLC-210222-001 | 2021/2/22 10:24:17 | 1910000490723 | 210231A2KLX164001400 | 210231A2KLX20A000D44 | 5*8*NBD | 2021/2/22 16:41:00 | 2021/2/23 17:00:00 | 刘瑶 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001400故障申请,麻烦RMA | |||||
| 2021022225593 | ticket-202102200458 | ETJLC-210222-001 | 2021/2/22 10:43:21 | 118565427 | 210231A4UFN1930000C8 | 210231A4UFX20100012R | 7*24*NCD | 2021/2/22 10:58:00 | 2021/2/23 10:00:00 | 刘伟 | [腾讯RMA申请]网络设备接口模块210231A4UFN1930000C8故障申请,麻烦RMA | |||||
| 2021022267034 | ticket-202102080800 | EGZLC-210222-015 | 2021/2/22 17:15:21 | 1910000099590 | 210231A7M1N1840002B7 | G10231A7M10300VQ | 7*24*NCD | 2021/2/22 17:37:00 | 2021/2/23 16:15:00 | 刘合志 | [腾讯RMA申请]网络设备线缆210231A7M1N1840002B7故障申请,麻烦RMA | |||||
| 2021022278129 | ticket-202102210172 | ET-GERLC-210222-001 | 2021/2/22 19:15:51 | 自行派送 | 210231A2KLX20300050M | 210231A2KLX2050002KR | 7*24*4 | 2021/12/8 1:20:00 | 2021/12/8 2:30:00 | 德国ITX-联想 | [腾讯RMA申请]网络设备接口模块210231A2KLX20300050M故障申请,麻烦RMA | |||||
| 2021022349942 | ticket-202102210336 | ESHLC-210223-001 | 2021/2/23 10:11:52 | 1910000062943 | 210231A5LLX20600038Y | 210231A5LLX20B0002ND | 7*24*NCD | 2021/2/23 10:21:00 | 2021/2/24 11:11:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A5LLX20600038Y故障申请,麻烦RMA | |||||
| 2021022331974 | ticket-202102220154 | EGZLC-210223-002 | 2021/2/23 15:52:18 | 1910000099540 | 210231A2KLX165001978 | 210231A2KLX20A000D0F | 5*8*NBD | 2021/2/23 16:13:00 | 2021/2/24 10:09:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001978故障申请,麻烦RMA |