| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021020701918 | ticket-202102050486 | EBJLC-210207-003 | 2021/2/7 16:13:21 | 1810000030473 | 210231A2KLX167000586 | 210231A2KLX2070003DD | 7*24*NCD | 2021/2/7 16:37:00 | 2021/2/8 10:27:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000586故障申请,麻烦RMA | |||||
| 2021020874720 | ticket-202102050924 | ESZLC-210208-001 | 2021/2/8 11:00:21 | 1910000490445 | 210231A5LLN1860001BX | 210231A5LLX20B000236 | 7*24*NCD | 2021/2/8 11:46:00 | 2021/2/8 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860001BX故障申请,麻烦RMA | |||||
| 2021020880455 | ticket-202102070304 | ENJLC-210208-001 | 2021/2/8 11:45:03 | 1810000078049 | 210231A4UFN17B000061 | 210231A4UFX20100012J | 7*24*NCD | 2021/2/8 16:49:00 | 2021/2/9 16:41:00 | 闵嘉 | [腾讯RMA申请]网络设备接口模块210231A4UFN17B000061故障申请,麻烦RMA | |||||
| 2021020929986 | ticket-202102090102 | EBJLC-210209-008 | 2021/2/9 17:38:32 | 1810000030478 | 210231A5LLN1850000VC | 210231A5LLX209000009 | 7*24*NCD | 2021/2/9 17:59:00 | 2021/2/10 10:20:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850000VC故障申请,麻烦RMA | |||||
| 2021020960023 | ticket-202102090350 | EGZLC-210209-012 | 2021/2/9 17:49:16 | 1910000096883 | 210231A5LLX2050003K1 | 210231A5LLX20B0001FB | 7*24*NCD | 2021/2/9 18:18:00 | 2021/2/16 10:20:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLX2050003K1故障申请,麻烦RMA | |||||
| 2021020920565 | ticket-202102080430 | ENJLC-210209-005 | 2021/2/9 17:58:18 | SF1108563711034 | 210231A5LLX20A0001PJ | 210231A5LLX20B0002VY | 7*24*NCD | 2021/2/9 18:27:00 | 2021/2/10 9:12:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A5LLX20A0001PJ故障申请,麻烦RMA | |||||
| 2021021029094 | ticket-202102100266 | EGZLC-210210-002 | 2021/2/10 11:45:21 | 1910000096825 | 210231A7LVN187000BN6 | G10231A7LV0604DB | 7*24*NCD | 2021/2/10 13:58:00 | 2021/2/18 9:45:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BN6故障申请,麻烦RMA | |||||
| 2021021357136 | ticket-202102110214 | ESZLC-210213-001 | 2021/2/13 12:15:19 | 1910000490453 | 210231A2KLX164002269 | 210231A2KLX20A000G2H | 5*8*NBD | 2021/2/13 13:03:00 | 2021/2/18 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002269故障申请,麻烦RMA | |||||
| 2021021396722 | ticket-202102110098 | EHFLC-210213-001 | 2021/2/13 12:58:42 | 117851954 | 210231A5LLX20500038H | 210231A5LLX2050002SD | 7*24*NCD | 2021/2/14 13:35:00 | 2021/2/19 9:40:00 | 吴杰 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500038H故障申请,麻烦RMA | |||||
| 2021021362048 | ticket-202102110252 | EBJLC-210213-001 | 2021/2/13 13:28:25 | 1810000030798 | 210231A4B1N1860001CD | 210231A4B1X2070006YJ | 7*24软件服务 | 2021/2/13 14:54:00 | 2021/2/18 11:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A4B1N1860001CD故障申请,麻烦RMA | |||||
| 2021021326283 | ticket-202102100390 | EBJLC-210213-002 | 2021/2/13 14:40:21 | 1810000030797 | 210231A2KLX167000954 | 210231A2KLX20A000D49 | 5*8*NBD | 2021/2/13 15:45:00 | 2021/2/18 10:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000954故障申请,麻烦RMA | |||||
| 2021021354249 | ticket-202102120132 | EGZLC-210213-001 | 2021/2/13 17:42:11 | 1910000096751 | 210231A5LLN18500007M | 210231A5LLX2050000LW | 7*24*NCD | 2021/2/13 18:14:00 | 2021/2/15 10:16:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500007M故障申请,麻烦RMA | |||||
| 2021021464578 | ticket-202102140074 | ECQLC-210214-001 | 2021/2/14 11:01:57 | 118006862 | 210231A5LLX205000403 | 210231A5LLN18B0001HK | 7*24*NCD | 2021/2/17 9:35:00 | 2021/2/18 11:10:00 | 张佩 | 坏件sn：210231A5LLX205000403 坏件申请rma入库 | |||||
| 2021021542028 | ticket-202102130308 | ETJLC-210215-001 | 2021/2/15 9:26:51 | 117713113 | 210231A5LLX2020000WP | 210231A5LLX206000412 | 7*24*NCD | 2021/2/15 10:26:00 | 2021/2/16 10:00:00 | 刘伟 | 坏件sn：210231A5LLX2020000WP 坏件申请RMA入库 | |||||
| 2021021508197 | ticket-202102140286 | ETJLC-210215-002 | 2021/2/15 12:30:06 | SF1198236743600 | 210231A5LLX20200003S | 210231A5LLN1850004MH | 7*24*NCD | 2021/2/16 8:24:00 | 2021/2/18 9:06:00 | 刘伟 | [腾讯RMA申请]网络设备接口模块210231A5LLX20200003S故障申请,麻烦RMA |