| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021020506971 | ticket-202102050078 | EHFLC-210205-001 | 2021/2/5 7:18:08 | 117851504 | 210231A4UFX2050007GM | 210231A4UFN19200009T | 7*24*NCD | 2021/2/5 9:25:00 | 2021/2/7 14:00:00 | 吴杰 | 光模块异常 麻烦进行RMA | |||||
| 2021020581545 | ticket-202102040904 | ECQLC-210205-001 | 2021/2/5 10:05:21 | 118051246 | 210231A7LTN18800016R | G10231A7LT0200Z5 | 7*24*NCD | 2021/2/5 11:56:00 | 2021/2/6 20:39:00 | 周馨 | [腾讯RMA申请]网络设备线缆210231A7LTN18800016R故障申请,麻烦RMA | |||||
| 2021020538085 | ticket-202102040682 | ENJLC-210205-001 | 2021/2/5 12:42:16 | SF1108563710930 | G10231A7M104030B | G30231A7M10401KT | 5*8*NBD | 2021/2/5 13:14:00 | 2021/2/6 9:08:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7M104030B故障申请,麻烦RMA | |||||
| 2021020509238 | ticket-202102040730 | ENJLC-210205-002 | 2021/2/5 12:43:16 | SF1108563710930 | G10231A7LV0406XB | G10231A7LV0601LZ | 5*8*NBD | 2021/2/5 13:14:00 | 2021/2/6 9:08:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LV0406XB故障申请,麻烦RMA | |||||
| 2021020570934 | ticket-202102050060 | ENJLC-210205-003 | 2021/2/5 14:39:02 | SF1108563710949 | G10231A7M10405WB | G30231A7M1040014 | 5*8*NBD | 2021/2/5 14:51:00 | 2021/2/6 9:08:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7M10405WB故障申请,麻烦RMA | |||||
| 2021020578603 | ticket-202102030690 | EGZLC-210205-002 | 2021/2/5 16:16:25 | 1910000097384 | 210231A7LVN187000BJH | G10231A7LV0607ZN | 7*24*NCD | 2021/2/5 16:45:00 | 2021/2/7 9:39:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BJH故障申请,麻烦RMA | |||||
| 2021020543249 | ticket-202102040704 | EGZLC-210218-001 | 2021/2/5 16:24:22 | 1910000096653 | 210231A7LVN187000B4W | G10231A7LV06033G | 7*24*NCD | 2021/2/18 9:46:00 | 2021/2/19 9:52:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B4W故障申请,麻烦RMA | |||||
| 2021020533675 | ticket-202102030844 | EGZLC-210205-003 | 2021/2/5 16:24:29 | 1910000097384 | 210231A4UFN1850001WC | 210231A4UFX20800000H | 5*8*NBD | 2021/2/5 16:45:00 | 2021/2/7 9:39:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850001WC故障申请,麻烦RMA | |||||
| 2021020502802 | ticket-202102040056 | EBJLC-210205-003 | 2021/2/5 16:31:29 | 1810000030469 | 210231A5LLX19B0000KN | 210231A5LLX19C0000HY | 7*24*NCD | 2021/2/5 17:04:00 | 2021/2/7 14:00:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLX19B0000KN故障申请,麻烦RMA | |||||
| 2021020545070 | ticket-202102040662 | ESZLC-210205-002 | 2021/2/5 17:19:18 | 1910000490429 | 210231A2KLX164001145 | 210231A2KLX207000586 | 7*24*NCD | 2021/2/5 17:37:00 | 2021/2/7 10:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001145故障申请,麻烦RMA | |||||
| 2021020548376 | ticket-202102050542 | ENJLC-210205-005 | 2021/2/5 17:33:16 | KY0000186017396 | G10231A7M10402Q5 | G30231A7M10401VG | 5*8*NBD | 2021/2/5 19:16:00 | 2021/2/7 15:06:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7M10402Q5故障申请,麻烦RMA | |||||
| 2021020716565 | ticket-202102041094 | ESHLC-210207-001 | 2021/2/7 9:24:39 | 1910000062525 | 210231A5LLX2080002CB | 210231A5LLX20B00025Q | 7*24*NCD | 2021/2/7 9:56:00 | 2021/2/8 11:33:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLX2080002CB故障申请,麻烦RMA | |||||
| 2021020732013 | ticket-202102060234 | EGZLC-210207-002 | 2021/2/7 11:48:00 | 1910000097252 | G20231A9V9040084 | G20231A9V9050BBL | 5*8*NBD | 2021/2/7 12:20:00 | 2021/2/8 15:54:00 | 刘合志 | [腾讯RMA申请]网络设备接口模块G20231A9V9040084故障申请,麻烦RMA | |||||
| 2021020755213 | ticket-202102070304 | ESHLC-210207-006 | 2021/2/7 15:39:30 | 1910000062517 | 210231A4UFN18500038L | 210231A4UFX2060006SF | 7*24*NCD | 2021/2/7 15:52:00 | 2021/2/8 9:53:00 | 阮华丽 | [腾讯RMA申请]网络设备接口模块210231A4UFN18500038L故障申请,麻烦RMA | |||||
| 2021020744865 | ticket-202102050640 | EBJLC-210207-002 | 2021/2/7 16:11:21 | 1810000030473 | 210231A2KLX167002217 | 210231A2KLX206000HPP | 5*8*NBD | 2021/2/7 16:37:00 | 2021/2/8 10:27:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002217故障申请,麻烦RMA |