| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021020236788 | ticket-202102010130 | ESZLC-210202-001 | 2021/2/2 22:40:17 | 1910000226373 | 210231A2KLX166002709 | 210231A2KLX2070002QF | 5*8*NBD | 2021/2/3 8:48:00 | 2021/2/3 11:30:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLX166002709故障申请,麻烦RMA | |||||
| 2021020369373 | ticket-202102020486 | ESHLC-210203-004 | 2021/2/3 14:39:45 | 1910000063190 | 210231A5LLN16C000342 | 210231A5LLX2060004BR | 7*24*NCD | 2021/2/3 15:18:00 | 2021/2/4 11:14:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN16C000342故障申请,麻烦RMA | |||||
| 2021020306054 | ticket-202102030518 | ESHLC-210203-005 | 2021/2/3 15:31:16 | 1910000063174 | TH86A2F04Q | G10231A7LU09T055 | 5*8*NBD | 2021/2/3 16:00:00 | 2021/2/4 9:36:00 | 张文 | [腾讯RMA申请]网络设备线缆TH86A2F04Q故障申请,麻烦RMA | |||||
| 2021020346297 | ticket-202102030068 | ESZLC-210203-004 | 2021/2/3 16:41:17 | 1910000226545 | 210231A2KLX164000793 | 210231A2KLX2070002MQ | 5*8*NBD | 2021/2/3 17:06:00 | 2021/2/4 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000793故障申请,麻烦RMA | |||||
| 2021020355721 | ticket-202102020692 | ENJLC-210203-001 | 2021/2/3 18:01:24 | SF1094813319724 | 210231A2KLX1990003CM | 210231A2KLX20700057X | 7*24*NCD | 2021/2/3 18:25:00 | 2021/2/4 9:09:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX1990003CM故障申请,麻烦RMA | |||||
| 2021020424948 | ticket-202102020892 | EGZLC-210204-001 | 2021/2/4 9:53:22 | 1910000098105 | 210231A2E4N1910000M0 | 210231A2E4X20800014T | 7*24软件服务 | 2021/2/4 10:33:00 | 2021/2/5 17:50:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2E4N1910000M0故障申请,麻烦RMA | |||||
| 2021020407682 | ticket-202102020792 | ESZLC-210204-001 | 2021/2/4 10:21:17 | 1910000229350 | 210231A2KLX1840003LS | 210231A2KLX2070003DC | 7*24*NCD | 2021/2/4 17:03:00 | 2021/2/5 8:49:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A2KLX1840003LS故障申请,麻烦RMA | |||||
| 2021020493751 | ticket-202102030562 | ENJLC-210204-002 | 2021/2/4 11:30:15 | SF1094813319733 | 210231A7LUN1880002ML | G10231A7LU09T0GC | 5*8*NBD | 2021/2/4 12:03:00 | 2021/2/5 9:09:00 | 梁山川 | [腾讯RMA申请]网络设备线缆TH88A2F21S故障申请,麻烦RMA | |||||
| 2021020409601 | ticket-202102030846 | ESZLC-210204-002 | 2021/2/4 11:53:07 | 1910000229368 | 210231A7LUN18800017J | G10231A7LU09T09Z | 5*8*NBD | 2021/2/4 17:03:00 | 2021/2/5 12:38:00 | 邹志军 | [腾讯RMA申请]网络设备线缆TH88A2F07D故障申请,麻烦RMA | |||||
| 2021020486691 | ticket-202102030766 | ESHLC-210204-005 | 2021/2/4 15:07:21 | 1910000063870 | CN01B701JG | G20231A9V906011P | 5*8*NBD | 2021/2/4 16:02:00 | 2021/2/5 13:10:00 | 马志权 | [腾讯RMA申请]网络设备接口模块CN01B701JG故障申请,麻烦RMA | |||||
| 2021020405619 | ticket-202102020956 | EWHLC-210204-001 | 2021/2/4 17:05:43 | 118754364 | 210231A4UFN18500014Q | 210231A4UFX20600049J | 7*24*NCD | 2021/2/4 18:34:00 | 2021/2/4 21:00:00 | 朱维 | [腾讯RMA申请]网络设备接口模块210231A4UFN18500014Q故障申请,麻烦RMA | |||||
| 2021020420591 | ticket-202102030076 | ESHLC-210204-007 | 2021/2/4 17:32:24 | 1910000064585 | 210231A2E4X2020003P1 | 210231A2E4X2030000TC | 7*24*NCD | 2021/2/4 17:44:00 | 2021/2/5 14:20:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2E4X2020003P1故障申请,麻烦RMA | |||||
| 2021020457003 | ticket-202102030886 | EBJLC-210204-006 | 2021/2/4 17:59:23 | 1810000030466 | 210231A5LLX19A0000TS | 210231A5LLX2060000XY | 7*24*NCD | 2021/2/4 18:31:00 | 2021/2/5 17:09:00 | 张映雪 | [腾讯RMA申请]网络设备接口模块210231A5LLX19A0000TS故障申请,麻烦RMA | |||||
| 2021020451759 | ticket-202102030886 | EBJLC-210204-007 | 2021/2/4 18:01:37 | 1810000030466 | 210231A5LLX19B000096 | 210231A5LLX20900000H | 7*24*NCD | 2021/2/4 18:31:00 | 2021/2/5 17:09:00 | 张映雪 | [腾讯RMA申请]网络设备接口模块210231A5LLX19B000096故障申请,麻烦RMA | |||||
| 2021020495229 | ticket-202102040360 | ESZLC-210205-001 | 2021/2/4 22:55:48 | 1910000490411 | 210231A0A8N131000462 | 210231A0A8X18300000Z | 7*24软件服务 | 2021/2/5 9:16:00 | 2021/2/5 11:50:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A0A8N131000462故障申请,麻烦RMA |