| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021012992406 | ticket-202101280348 | EBJLC-210129-007 | 2021/1/29 16:47:19 | 1810000030208 | 210231A5LLN1850002ZM | 210231A5LLN18B0001FW | 7*24*NCD | 2021/1/29 16:59:00 | 2021/2/1 12:00:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002ZM故障申请,麻烦RMA | |||||
| 2021020110580 | ticket-202102010166 | EBJLC-210201-001 | 2021/2/1 10:53:29 | 1810000030212 | G10231A7M10406KG | G10231A7M108T0M8 | 5*8*NBD | 2021/2/1 12:56:00 | 2021/2/2 13:45:00 | 张映雪 | [腾讯RMA申请]网络设备线缆G10231A7M10406KG故障申请,麻烦RMA | |||||
| 2021020194259 | ticket-202101290916 | EGZLC-210201-001 | 2021/2/1 11:02:30 | 1910000098599 | 210231A5LLN1820000WL | 210231A5LLX206000122 | 7*24*NCD | 2021/2/1 11:39:00 | 2021/2/2 10:27:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A5LLN1820000WL故障申请,麻烦RMA | |||||
| 2021020177548 | ticket-202102010372 | EGZLC-210201-002 | 2021/2/1 11:28:43 | 1910000098565 | 210231A5LLX20A0003WD | 210231A5LLX206000408 | 7*24*NCD | 2021/2/1 11:47:00 | 2021/2/2 10:03:00 | 马集杰 | 模块故障，需rma 替换 | |||||
| 2021020145448 | ticket-202101281204 | ESHLC-210201-009 | 2021/2/1 11:43:37 | 1910000063370 | 210231A2KLX159001963 | 210231A2KLX206000HQM | 7*24*NCD | 2021/2/1 11:58:00 | 2021/2/2 15:14:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001963故障申请,麻烦RMA | |||||
| 2021020138643 | ticket-202102010522 | EGZLC-210201-003 | 2021/2/1 14:07:41 | 1910000098441 | G20231A9V905033V | G20231A9V90509V7 | 5*8*NBD | 2021/2/1 14:31:00 | 2021/2/2 9:39:00 | 王瑞江 | 申请RMA，坏件SN：G20231A9V905033V | |||||
| 2021020177201 | ticket-202101310366 | EBJLC-210201-002 | 2021/2/1 14:41:49 | 1810000030448 | 210231A2KLX167004148 | 210231A2KLX206000H2C | 5*8*NBD | 2021/2/1 15:18:00 | 2021/2/2 9:57:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167004148故障申请,麻烦RMA | |||||
| 2021020174978 | ticket-202101280508 | ESHLC-210201-019 | 2021/2/1 15:02:21 | 1910000063338 | 210231A4UFN19200001T | 210231A4UFX20A00009T | 7*24*NCD | 2021/2/1 15:16:00 | 2021/2/2 11:32:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A4UFN19200001T故障申请,麻烦RMA | |||||
| 2021020192806 | ticket-202102010038 | EGZLC-210201-010 | 2021/2/1 15:50:29 | 1910000098433 | 210231A0A6N128001977 | 210231A0A6N207000MSH | 7*24软件服务 | 2021/2/1 16:02:00 | 2021/2/2 14:21:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6N128001977故障申请,麻烦RMA | |||||
| 2021020176475 | ticket-202101310504 | ETJLC-210201-002 | 2021/2/1 17:46:18 | 117713069 | 210231A2KLX165002241 | 210231A2KLX207000430 | 7*24*NCD | 2021/2/2 8:45:00 | 2021/2/2 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002241故障申请,麻烦RMA | |||||
| 2021020177963 | ticket-202102010124 | EGZLC-210201-011 | 2021/2/1 18:11:39 | SF1198164269848 | G20231A9V90505R2 | G20231A9V906014Y | 5*8*NBD | 2021/2/3 8:36:00 | 2021/2/3 10:36:00 | 马集杰 | [腾讯RMA申请]网络设备接口模块G20231A9V90505R2故障申请,麻烦RMA | |||||
| 2021020188932 | ticket-202102010162 | ENJLC-210201-004 | 2021/2/1 19:41:23 | SF1108563710075 | 210231A2KLX19900041T | 210231A2KLX20700042B | 7*24*NCD | 2021/2/2 9:18:00 | 2021/2/3 11:12:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX19900041T故障申请,麻烦RMA | |||||
| 2021020270293 | ticket-202101310512 | ESHLC-210202-001 | 2021/2/2 9:02:39 | 1910000063298 | G20231A9V905016W | G20231A9V906000P | 5*8*NBD | 2021/2/2 9:18:00 | 2021/2/3 10:10:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块G20231A9V905016W故障申请,麻烦RMA | |||||
| 2021020295997 | ticket-202101310380 | ESHLC-210202-008 | 2021/2/2 14:20:58 | 1910000063280 | G20231A9V90401M4 | G20231A9V90509HM | 5*8*NBD | 2021/2/2 14:54:00 | 2021/2/3 8:44:00 | 张锦丽 | [腾讯RMA申请]网络设备接口模块G20231A9V90401M4故障申请,麻烦RMA | |||||
| 2021020244518 | ticket-202101310508 | ESJLC-210202-002 | 2021/2/2 16:05:33 | SF1406350369571 | 210231A5LLX20400019J | 210231A5LLX20B00022Z | 7*24软件服务 | 2021/2/3 8:36:00 | 2021/2/3 19:29:00 | 郭亚南 | 坏件sn：210231A5LLX20400019J 坏件申请rma，端口发光不稳定 |