| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021012710546 | ticket-202101270408 | 2021/1/27 15:16:25 | 7*24*NCD | [腾讯RMA申请]网络设备板卡210231A4PQH184000003故障申请,麻烦RMA | ||||||||||||
| 2021012707726 | ticket-202101261380 | ESHLC-210127-009 | 2021/1/27 15:41:39 | 1910000063568 | 210231A5LLX2060004FM | 210231A5LLX20B0002JZ | 7*24*NCD | 2021/1/27 15:52:00 | 2021/1/28 10:42:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060004FM故障申请,麻烦RMA | |||||
| 2021012775956 | ticket-202101270200 | EGZLC-210127-005 | 2021/1/27 16:28:16 | 1910000098959 | 210231A2KLX165002747 | 210231A2KLX206000HQ8 | 7*24*NCD | 2021/1/27 16:45:00 | 2021/1/28 17:58:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002747故障申请,麻烦RMA | |||||
| 2021012722557 | ticket-202101200760 | ECQLC-210128-001 | 2021/1/27 18:02:02 | 118051198 | 210231A2SNH177000031 | 210231A2SNH198001259 | 7*24*NCD | 2021/1/28 9:48:00 | 2021/1/28 12:13:00 | 周馨 | [腾讯RMA申请]网络设备电源210231A2SNH177000031故障申请,麻烦RMA | |||||
| 2021012752375 | ticket-202101261454 | ESZLC-210128-002 | 2021/1/27 18:17:15 | 1910000225052 | 210231A0A8X187000165 | 210231A0A8N149000399 | 7*24*NCD | 2021/1/28 9:30:00 | 2021/1/28 12:30:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A0A8X187000165故障申请,麻烦RMA | |||||
| 2021012814681 | ticket-202101261182 | ETJLC-210128-001 | 2021/1/28 11:47:25 | 117713134 | 210231A5LLN1830001D3 | 210231A5LLX20600048N | 7*24*NCD | 2021/1/28 13:16:00 | 2021/1/29 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLN1830001D3故障申请,麻烦RMA | |||||
| 2021012823288 | ticket-202101270324 | EBJLC-210128-002 | 2021/1/28 15:32:21 | 1810000030199 | 210231A2KLX167003083 | 210231A2KLX2090000BH | 5*8*NBD | 2021/1/28 16:04:00 | 2021/1/29 16:40:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003083故障申请,麻烦RMA | |||||
| 2021012879346 | ticket-202101280340 | EBJLC-210128-004 | 2021/1/28 15:32:22 | 1810000030199 | 210231A2KLX167003436 | 210231A2KLX207000581 | 5*8*NBD | 2021/1/28 16:04:00 | 2021/1/29 16:40:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003436故障申请,麻烦RMA | |||||
| 2021012879465 | ticket-202101270788 | EBJLC-210128-003 | 2021/1/28 15:32:22 | 1810000030199 | 210231A2KLX167000575 | 210231A2KLX207000426 | 7*24*NCD | 2021/1/28 16:04:00 | 2021/1/29 16:40:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000575故障申请,麻烦RMA | |||||
| 2021012818001 | ticket-202101280528 | EGZLC-210128-011 | 2021/1/28 16:44:42 | 1910000098779 | 210231A7LVN187000BN3 | G10231A7LV06071Y | 7*24*NCD | 2021/1/28 16:54:00 | 2021/1/29 10:31:00 | 马集杰 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BN3故障申请,麻烦RMA | |||||
| 2021012988633 | ticket-202101281146 | EBJLC-210129-005 | 2021/1/29 9:25:17 | 1810000030202 | 210231A2KLX167000572 | 210231A2KLX2090000BL | 7*24*NCD | 2021/1/29 10:27:00 | 2021/2/1 10:29:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000572故障申请,麻烦RMA | |||||
| 2021012909965 | ticket-202101260726 | ESHLC-210129-001 | 2021/1/29 9:52:43 | 1910000063494 | 210231A5LLN19300009N | 210231A5LLX206000494 | 7*24*NCD | 2021/1/29 10:11:00 | 2021/1/30 10:53:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块210231A5LLN19300009N故障申请,麻烦RMA | |||||
| 2021012933004 | ticket-202101290516 | EBJLC-210129-006 | 2021/1/29 11:10:28 | 1810000030203 | 210231A2E4N1910000DQ | 210231A2E4X2030003GQ | 7*24软件服务 | 2021/1/29 11:42:00 | 2021/1/30 13:58:00 | 闫赛彪 | 申请RMA，坏件SN：210231A2E4N1910000DQ | |||||
| 2021012984022 | ticket-202101290310 | ESZLC-210129-002 | 2021/1/29 16:19:27 | 1910000226291 | 210231A2KLX166004771 | 210231A2KLX20700041P | 5*8*NBD | 2021/1/29 16:47:00 | 2021/2/1 9:28:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004771故障申请,麻烦RMA | |||||
| 2021012990743 | ticket-202101290252 | ESHLC-210129-017 | 2021/1/29 16:29:21 | 1910000063478 | 210231A5LLN172000362 | 210231A5LLX20B00025S | 7*24*NCD | 2021/1/29 17:02:00 | 2021/2/1 9:00:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN172000362故障申请,麻烦RMA |