| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021010695878 | ticket-202012310520 | EGZLC-210106-003 | 2021/1/6 14:03:22 | 1910000095062 | 210231A5LLX20500011R | 210231A5LLX2060000X1 | 7*24*NCD | 2021/1/6 14:16:00 | 2021/1/7 10:30:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A5LLX20500011R故障申请,麻烦RMA | |||||
| 2021010624338 | ticket-202101050348 | EGZLC-210106-004 | 2021/1/6 14:36:18 | 1910000095070 | 210231A0A8X183000387 | 210231A0A8X203000062 | 7*24*NCD | 2021/1/6 14:45:00 | 2021/1/7 11:37:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A8X183000387故障申请,麻烦RMA | |||||
| 2021010626082 | ticket-202101020026 | ESHLC-210106-004 | 2021/1/6 17:01:58 | 1910000063888 | 210231A5LLN18C00021Z | 210231A5LLX20A000495 | 7*24*NCD | 2021/1/6 17:20:00 | 2021/1/7 9:15:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A5LLN18C00021Z故障申请,麻烦RMA | |||||
| 2021010754796 | ticket-202101060104 | ESHLC-210107-001 | 2021/1/7 12:45:22 | 1910000063952 | 210231A5LLN19200006B | 210231A5LLX20A0002VF | 7*24*NCD | 2021/1/7 13:27:00 | 2021/1/8 11:20:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN19200006B故障申请,麻烦RMA | |||||
| 2021010799962 | ticket-202101060548 | EBJLC-210107-001 | 2021/1/7 13:19:16 | KY0000191088096 | 210231A2KLX167000591 | 210231A2KLX206000718 | 7*24*NCD | 2021/1/8 8:28:00 | 2021/1/12 16:45:34 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000591故障申请,麻烦RMA | |||||
| 2021010753570 | ticket-202101060876 | EBJLC-210107-002 | 2021/1/7 13:21:15 | KY0000191088096 | 210231A2KLX167003743 | 210231A2KLX20600078F | 5*8*NBD | 2021/1/8 8:28:00 | 2021/1/12 16:45:34 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003743故障申请,麻烦RMA | |||||
| 2021010760924 | ticket-202101061010 | EBJLC-210107-003 | 2021/1/7 13:23:15 | KY0000191088096 | 210231A2KLX167000963 | 210231A2KLX2060006ZT | 5*8*NBD | 2021/1/8 8:28:00 | 2021/1/12 16:45:34 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000963故障申请,麻烦RMA | |||||
| 2021010734837 | ticket-202101070178 | EBJLC-210107-004 | 2021/1/7 13:25:16 | KY0000191088096 | 210231A2KLX167002877 | 210231A2KLX2060006WS | 5*8*NBD | 2021/1/8 8:28:00 | 2021/1/12 16:45:34 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002877故障申请,麻烦RMA | |||||
| 2021010791719 | ticket-202101070262 | ESHLC-210107-002 | 2021/1/7 14:53:16 | 1910000063960 | 210231A2KLX172001412 | 210231A2KLX206000HQ6 | 7*24*NCD | 2021/1/7 15:17:00 | 2021/1/8 8:32:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX172001412故障申请,麻烦RMA | |||||
| 2021010797689 | ticket-202101061026 | EBJLC-210107-006 | 2021/1/7 18:09:36 | 1810000029505 | 210231A5LLN1850002H8 | 210231A5LLX20900000J | 7*24*NCD | 2021/1/7 18:29:00 | 2021/1/8 9:38:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002H8故障申请,麻烦RMA | |||||
| 2021010896234 | ticket-202101070228 | EBJLC-210108-001 | 2021/1/8 9:57:01 | 1810000029510 | 210231A2KLX167002807 | 210231A2KLX206000725 | 5*8*NBD | 2021/1/8 12:13:00 | 2021/1/11 9:33:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002807故障申请,麻烦RMA | |||||
| 2021010847427 | ticket-202101070252 | EBJLC-210108-002 | 2021/1/8 9:59:16 | 1810000029510 | 210231A2KLX167002510 | 210231A2KLX206000724 | 5*8*NBD | 2021/1/8 12:13:00 | 2021/1/11 9:33:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002510故障申请,麻烦RMA | |||||
| 2021010836840 | ticket-202101070188 | ESZLC-210108-002 | 2021/1/8 10:54:49 | 1910000223714 | 210231A3FFN15B000169 | 210231A3FFN18A000074 | 7*24*NCD | 2021/1/8 17:19:00 | 2021/1/11 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A3FFN15B000169故障申请,麻烦RMA | |||||
| 2021010860453 | ticket-202101070188 | ESZLC-210108-001 | 2021/1/8 10:57:04 | 1910000223714 | 210231A4UFX1980002SS | 210231A4UFX2060000PV | 7*24*NCD | 2021/1/8 17:19:00 | 2021/1/11 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A4UFX1980002SS故障申请,麻烦RMA | |||||
| 2021010850581 | ticket-202101080072 | ESZLC-210108-003 | 2021/1/8 15:37:16 | 1910000223764 | 210231A2KLX166004905 | 210231A2KLX206000726 | 5*8*NBD | 2021/1/8 17:27:00 | 2021/1/11 9:22:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004905故障申请,麻烦RMA |