| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2021010412079 | ticket-202012200120 | ETJLC-210104-001 | 2021/1/4 17:44:24 | 117713254 | 210231A5LLN18500033N | 210231A5LLX201000001 | 7*24*NCD | 2021/1/5 8:32:00 | 2021/1/5 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500033N故障申请,麻烦RMA | |||||
| 2021010473975 | ticket-202101030188 | EGZLC-210104-005 | 2021/1/4 17:47:16 | 1910000095178 | 210231A2KLX165002573 | 210231A2KLX2060006N0 | 5*8*NBD | 2021/1/4 18:05:00 | 2021/1/5 18:24:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002573故障申请,麻烦RMA | |||||
| 2021010483031 | ticket-202101010104 | ENJLC-210105-001 | 2021/1/4 18:18:51 | SF1094813319567 | G20231A9V90503TZ | G20231A9V9050BFB | 5*8*NBD | 2021/1/5 9:24:00 | 2021/1/6 10:50:00 | 樊宝强 | [腾讯RMA申请]网络设备接口模块G20231A9V90503TZ故障申请,麻烦RMA | |||||
| 2021010546805 | ticket-202101050288 | EBJLC-210105-001 | 2021/1/5 9:58:41 | 1810000029094 | G10231A7LV06072Z | G10231A7LV0601DS | 5*8*NBD | 2021/1/5 13:27:00 | 2021/1/6 9:30:00 | 张映雪 | [腾讯RMA申请]网络设备线缆G10231A7LV06072Z故障申请,麻烦RMA | |||||
| 2021010515514 | ticket-202101010146 | EGZLC-210105-001 | 2021/1/5 11:32:45 | 1910000095858 | 210231A9VAN20500022C | G10231A9VA0502MD | 5*8*NBD | 2021/1/5 12:19:00 | 2021/1/6 11:30:00 | 王瑞江 | [腾讯RMA申请]网络设备接口模块CN9BA0H163故障申请,麻烦RMA | |||||
| 2021010529920 | ticket-202101041090 | EGZLC-210105-005 | 2021/1/5 15:31:59 | 1910000095816 | 210231A0A6N128002778 | 210231A0A6N207000Q0W | 7*24软件服务 | 2021/1/5 16:10:00 | 2021/1/6 11:52:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6N128002778故障申请,麻烦RMA | |||||
| 2021010589594 | ticket-202101041010 | EBJLC-210105-006 | 2021/1/5 15:33:08 | KY0000161061482 | 210231A2KLX167001162 | 210231A2KLN20900001K | 5*8*NBD | 2021/1/6 9:13:00 | 2021/1/12 16:46:12 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001162故障申请,麻烦RMA | |||||
| 2021010510212 | ticket-202101040888 | EBJLC-210105-007 | 2021/1/5 15:33:13 | KY0000161061482 | 210231A2KLX167000314 | 210231A2KLX2070004KF | 5*8*NBD | 2021/1/6 9:13:00 | 2021/1/12 16:46:12 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000314故障申请,麻烦RMA | |||||
| 2021010505350 | ticket-202101020254 | ESZLC-210105-008 | 2021/1/5 15:50:47 | 1910000222443 | 210231A2E4N181000663 | 210231A2E4X2080002RZ | 7*24*NCD | 2021/1/5 17:43:00 | 2021/1/6 8:17:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2E4N181000663故障申请,麻烦RMA | |||||
| 2021010563299 | ticket-202101050724 | ENCLC-210105-001 | 2021/1/5 16:19:04 | 117729804 | 210235A3J4H208000303 | 210235A3J4H205000145 | 7*24*NCD | 2021/1/5 16:54:00 | 2021/1/6 11:00:00 | 温雪华 | 申请RMA，坏件SN：210235A3J4H208000303 | |||||
| 2021010565967 | ticket-202101010422 | ESZLC-210105-009 | 2021/1/5 16:36:58 | 1910000222469 | 210231A2KLX164000974 | 210231A2KLX2080003BJ | 7*24*NCD | 2021/1/5 17:43:00 | 2021/1/6 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000974故障申请,麻烦RMA | |||||
| 2021010563744 | ticket-202012310536 | ESZLC-210105-010 | 2021/1/5 16:36:59 | 1910000222469 | 210231A2KLX164001649 | 210231A2KLX2090001TZ | 5*8*NBD | 2021/1/5 17:43:00 | 2021/1/6 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001649故障申请,麻烦RMA | |||||
| 2021010530319 | ticket-202101020200 | ESHLC-210105-009 | 2021/1/5 17:09:50 | 1910000065758 | 210231A5LLX203000088 | 210231A5LLX20600040G | 7*24*NCD | 2021/1/5 17:24:00 | 2021/1/6 10:56:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A5LLX203000088故障申请,麻烦RMA | |||||
| 2021010549542 | ticket-202101020334 | ESHLC-210105-010 | 2021/1/5 17:18:33 | 1910000065740 | 210231A2KLX159001559 | 210231A2KLX2070004F9 | 7*24*NCD | 2021/1/5 17:37:00 | 2021/1/6 11:02:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001559故障申请,麻烦RMA | |||||
| 2021010639502 | ticket-202101051058 | ESZLC-210106-001 | 2021/1/6 11:33:53 | 1910000222485 | 210231A2KLX164001346 | 210231A2KLX206000HQQ | 5*8*NBD | 2021/1/6 18:01:00 | 2021/1/7 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001346故障申请,麻烦RMA |