| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020122907918 | ticket-202012240660 | ESHLC-201229-004 | 2020/12/29 15:40:17 | 1910000065412 | 210231A5LLN1820000RT | 210231A5LLX2050000KT | 7*24*NCD | 2020/12/29 15:53:00 | 2020/12/30 9:23:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A5LLN1820000RT故障申请,麻烦RMA | |||||
| 2020122945974 | ticket-202012290348 | EBJLC-201229-002 | 2020/12/29 16:09:13 | 1810000029080 | 210231A2KLX167000953 | 210231A2KLX2060006Y1 | 5*8*NBD | 2020/12/29 16:35:00 | 2021/1/4 11:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000953故障申请,麻烦RMA | |||||
| 2020122932948 | ticket-202012290156 | EGYLC-201229-003 | 2020/12/29 16:47:09 | SF1408050333745 | 210231A2KLX2060001PP | 210231A2KLX198000VVL | 7*24*NCD | 2020/12/30 8:40:00 | 2020/12/30 10:00:00 | 曹琰 | [腾讯RMA申请]网络设备接口模块210231A2KLX2060001PP故障申请,麻烦RMA | |||||
| 2020123071820 | ticket-202012300482 | EGZLC-201230-001 | 2020/12/30 11:14:57 | SF1400000450377 | G20231A9V90505XG | G20231A9V9050BF9 | 5*8*NBD | 2020/12/31 8:36:00 | 2021/1/4 10:07:00 | 韦朝彬 | 申请RMA，坏件SN：G20231A9V90505XG | |||||
| 2020123053428 | ticket-202012300484 | EGZLC-201230-002 | 2020/12/30 11:16:04 | SF1400000450377 | G20231A9V90404Z1 | G20231A9V90509XS | 5*8*NBD | 2020/12/31 8:36:00 | 2021/1/4 10:07:00 | 韦朝彬 | 申请RMA，坏件SN：G20231A9V90404Z1 | |||||
| 2020123081272 | ticket-202012300328 | ESHLC-201230-005 | 2020/12/30 14:02:37 | SF1197832797855 | 210231A5LLN181000621 | 210231A5LLX20A0002CS | 7*24*NCD | 2020/12/31 8:36:00 | 2020/12/31 9:26:00 | 王亚 | [腾讯RMA申请]网络设备接口模块210231A5LLN181000621故障申请,麻烦RMA | |||||
| 2020123076678 | ticket-202012300082 | ESHLC-201230-006 | 2020/12/30 15:18:25 | 1910000065470 | 210231A5LLN168000254 | 210231A5LLX20A0002VR | 7*24*NCD | 2020/12/30 15:31:00 | 2020/12/31 10:54:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN168000254故障申请,麻烦RMA | |||||
| 2020123085178 | ticket-202012250684 | EBJLC-201230-002 | 2020/12/30 16:12:16 | 1810000029083 | 210231A2UQN17A000348 | 210231A2UQX20500008S | 7*24软件服务 | 2020/12/30 16:34:00 | 2020/12/31 16:15:00 | 蒋婷 | 坏件sn：210231A2UQN17A000348，申请rma入库，要求明天到 收件人和地址：北京市西城区北三环中路甲29号院 （华尊大厦）A1303 许立龙 18910698352 | |||||
| 2020123118705 | ticket-202012310232 | EBJLC-201231-005 | 2020/12/31 9:26:22 | 1810000029085 | 210231A4PQH198000087 | 210231A4PQH207000039 | 7*24*NCD | 2020/12/31 10:10:00 | 2021/1/4 10:00:00 | 张映雪 | 申请RMA，坏件SN：210231A4PQH198000087 | |||||
| 2020123159939 | ticket-202012300360 | ETJLC-201231-001 | 2020/12/31 11:45:40 | 117713270 | 210231A2KLX205000BYX | 210231A2KLX2080003B7 | 7*24软件服务 | 2020/12/31 13:24:00 | 2021/1/4 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX205000BYX故障申请,麻烦RMA | |||||
| 2020123120593 | ticket-202012301084 | ECDLC-201231-001 | 2020/12/31 13:09:39 | 118566615 | 210231A2KLX166001518 | 210231A2KLX2070004K6 | 5*8*NBD | 2020/12/31 15:13:00 | 2021/1/4 15:30:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001518故障申请,麻烦RMA | |||||
| 2020123180382 | ticket-202012310406 | ESZLC-201231-002 | 2020/12/31 16:56:19 | 1910000222289 | 210231A7LUN188000170 | G10231A7LU09T0BX | 5*8*NBD | 2020/12/31 17:18:00 | 2021/1/4 17:09:00 | 邹志军 | [腾讯RMA申请]网络设备线缆TH88A2F0LM故障申请,麻烦RMA | |||||
| 2021010163183 | ticket-202101010226 | EBJLC-210101-001 | 2021/1/1 15:13:58 | 1810000029214 | 210231A2KLX167001130 | 210231A2KLX2070004B7 | 5*8*NBD | 2021/1/1 15:44:00 | 2021/1/4 16:30:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001130故障申请,麻烦RMA | |||||
| 2021010468867 | ticket-202101023198 | ESZLC-210104-001 | 2021/1/4 10:03:29 | 1910000222345 | 210231A2KLX166005122 | 210231A2KLX206000H2B | 5*8*NBD | 2021/1/4 17:24:00 | 2021/1/5 9:41:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005122故障申请,麻烦RMA | |||||
| 2021010426862 | ticket-202101010464 | ENJLC-210104-001 | 2021/1/4 10:46:37 | SF1094813319558 | G10231A7LV0608FT | G10231A7LV0603YS | 5*8*NBD | 2021/1/4 11:23:00 | 2021/1/5 9:24:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0608FT故障申请,麻烦RMA |