| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020122844233 | ticket-202012270400 | 2020/12/28 14:00:20 | 5*8*NBD | [腾讯RMA申请]网络设备电源210231A0QMH207001424故障申请,麻烦RMA | ||||||||||||
| 2020122849445 | ticket-202012260024 | ENJLC-201228-001 | 2020/12/28 14:24:17 | SF1094813319982 | 210231A2KLN194000810 | 210231A2KLX20700057H | 7*24软件服务 | 2020/12/28 14:50:00 | 2020/12/29 11:36:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN194000810故障申请,麻烦RMA | |||||
| 2020122882568 | ticket-202012280104 | ENJLC-201228-002 | 2020/12/28 14:26:21 | SF1094813319982 | 210231A2KLN1940007HM | 210231A2KLX2070004LR | 7*24软件服务 | 2020/12/28 14:50:00 | 2020/12/29 11:36:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN1940007HM故障申请,麻烦RMA | |||||
| 2020122855929 | ticket-202012280460 | ECSLC-201229-002 | 2020/12/28 14:29:11 | 80068949883 | 210231A2SNH184000166 | 210231A2SNH201001366 | 7*24*NCD | 2020/12/30 9:17:00 | 2020/12/31 11:36:00 | 唐友维 | 申请电源rma | |||||
| 2020122884959 | ticket-202012280128 | EBJLC-201228-004 | 2020/12/28 14:42:51 | 1810000029077 | 210231A2KLX167001356 | 210231A2KLX20700057R | 5*8*NBD | 2020/12/28 15:11:00 | 2020/12/29 13:02:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001356故障申请,麻烦RMA | |||||
| 2020122837672 | ticket-202012270414 | EBJLC-201228-005 | 2020/12/28 14:42:53 | 1810000029077 | 210231A2KLX167003611 | 210231A2KLX2090000MY | 5*8*NBD | 2020/12/28 15:11:00 | 2020/12/29 13:02:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003611故障申请,麻烦RMA | |||||
| 2020122887658 | ticket-202012250386 | EGZLC-201228-004 | 2020/12/28 14:50:19 | 1910000092543 | 210231A2KLX165001927 | 210231A2KLX206000GJQ | 7*24*NCD | 2020/12/28 15:04:00 | 2020/12/29 11:30:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001927故障申请,麻烦RMA | |||||
| 2020122887859 | ticket-202012260056 | ESZLC-201228-007 | 2020/12/28 14:56:22 | 1910000221648 | 210231A2KLX166004715 | 210231A2KLX2080003B0 | 7*24*NCD | 2020/12/28 18:12:00 | 2020/12/29 9:33:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004715故障申请,麻烦RMA | |||||
| 2020122820063 | ticket-202012240954 | ESJLC-201228-003 | 2020/12/28 16:26:54 | 297722008124 | G20231A9V9050127 | G20231A9V90601V6 | 5*8*NBD | 2020/12/28 16:54:00 | 2020/12/29 14:30:00 | 郭亚南 | [腾讯RMA申请]网络设备接口模块G20231A9V9050127故障申请,麻烦RMA | |||||
| 2020122895106 | ticket-202012280334 | ESHLC-201228-013 | 2020/12/28 17:59:42 | 1910000065356 | 210231A2KLX15B002460 | 210231A2KLX206000H5T | 7*24*NCD | 2020/12/28 18:35:00 | 2020/12/29 10:58:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002460故障申请,麻烦RMA | |||||
| 2020122853578 | ticket-202012280670 | ECQLC-201228-002 | 2020/12/28 18:10:23 | 114961208 | G10231A7LT0303M7 | G10231A7LT0301QL | 5*8*NBD | 2020/12/29 10:00:00 | 2020/12/29 11:25:00 | 唐远航 | [腾讯RMA申请]网络设备线缆G10231A7LT0303M7故障申请,麻烦RMA | |||||
| 2020122950483 | ticket-202012240988 | ESHLC-201229-001 | 2020/12/29 10:37:19 | 1910000065438 | 210231A4UFN1850003B2 | 210231A4UFX2070002Z5 | 7*24*NCD | 2020/12/29 10:59:00 | 2020/12/30 10:17:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850003B2故障申请,麻烦RMA | |||||
| 2020122936582 | ticket-202012260408 | ESHLC-201229-002 | 2020/12/29 10:40:09 | 1910000065438 | 210231A5LLN172000025 | 210231A5LLX2050000K3 | 7*24*NCD | 2020/12/29 10:59:00 | 2020/12/30 10:17:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN172000025故障申请,麻烦RMA | |||||
| 2020122922684 | ticket-202012280956 | ENJLC-201229-003 | 2020/12/29 10:48:30 | SF1094813320055 | G10231A7LV060363 | G10231A7LV0604F3 | 5*8*NBD | 2020/12/29 11:05:00 | 2020/12/30 10:39:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV060363故障申请,麻烦RMA | |||||
| 2020122914703 | ticket-202012260592 | ESHLC-201229-003 | 2020/12/29 14:02:54 | 1910000065420 | G20231A9V90401VB | G20231A9V90B000X | 5*8*NBD | 2020/12/29 14:25:00 | 2020/12/30 14:10:00 | 陈琳 | [腾讯RMA申请]网络设备接口模块G20231A9V90401VB故障申请,麻烦RMA |