| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020122187662 | ticket-202012200138 | ESZLC-201221-005 | 2020/12/21 17:24:49 | 1910000221394 | 210231A2KLX164002456 | 210231A2KLX20700057K | 7*24*NCD | 2020/12/21 17:41:00 | 2020/12/22 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002456故障申请,麻烦RMA | |||||
| 2020122243395 | ticket-202012210216 | ECDLC-201222-001 | 2020/12/22 8:42:58 | 118566050 | 210231A2KLX167001578 | 210231A2KLX2070004BJ | 5*8*NBD | 2020/12/22 10:34:00 | 2020/12/23 14:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001578故障申请,麻烦RMA | |||||
| 2020122268037 | ticket-202012210224 | ESJLC-201222-002 | 2020/12/22 10:16:07 | 297722008090 | 210231A5LLX206000089 | 210231A5LLX20900000G | 7*24*NCD | 2020/12/22 11:52:00 | 2020/12/23 12:19:00 | 郭亚南 | [腾讯RMA申请]网络设备接口模块210231A5LLX206000089故障申请,麻烦RMA | |||||
| 2020122268380 | ticket-202012210936 | ETJLC-201222-003 | 2020/12/22 17:44:24 | 117713383 | 210231A2KLX205000BHY | 210231A2KLN20C000004 | 7*24*NCD | 2020/12/23 8:27:00 | 2020/12/23 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A2KLX205000BHY故障申请,麻烦RMA | |||||
| 2020122227117 | ticket-202012220246 | ESHLC-201222-009 | 2020/12/22 19:28:43 | 1910000065150 | 210231A5LLN1840000V9 | 210231A5LLX206000411 | 7*24*NCD | 2020/12/22 19:49:00 | 2020/12/23 10:40:00 | 马志权 | [腾讯RMA申请]网络设备接口模块210231A5LLN1840000V9故障申请,麻烦RMA | |||||
| 2020122337340 | ticket-202012200380 | ESHLC-201223-005 | 2020/12/23 15:56:33 | 1910000065086 | 210231A2KLN1910003NJ | 210231A2KLX206000GJX | 7*24软件服务 | 2020/12/23 16:14:00 | 2020/12/24 11:20:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLN1910003NJ故障申请,麻烦RMA | |||||
| 2020122352112 | ticket-202012141124 | ESHLC-201223-006 | 2020/12/23 15:58:49 | 1910000065086 | 210231A4UFN1810003RS | 210231A4UFX2070002ZB | 7*24*NCD | 2020/12/23 16:14:00 | 2020/12/24 11:20:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A4UFN1810003RS故障申请,麻烦RMA | |||||
| 2020122415403 | ticket-202012230346 | ETJLC-201224-001 | 2020/12/24 13:52:23 | 117713366 | 210231A5LLN1830001F1 | 210231A5LLX2050000P0 | 7*24*NCD | 2020/12/24 14:22:00 | 2020/12/25 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A5LLN1830001F1故障申请,麻烦RMA | |||||
| 2020122462166 | ticket-202012231088 | EGZLC-201224-001 | 2020/12/24 14:24:53 | 1910000092035 | 210231A7LVN187000B7D | G10231A7LV06020G | 7*24*NCD | 2020/12/24 14:40:00 | 2020/12/25 9:40:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B7D故障申请,麻烦RMA | |||||
| 2020122432806 | ticket-202012240196 | ESHLC-201224-002 | 2020/12/24 15:55:16 | 1910000065208 | 210231A2KLX165002818 | 210231A2KLX2070004BL | 5*8*NBD | 2020/12/24 16:18:00 | 2020/12/25 8:58:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002818故障申请,麻烦RMA | |||||
| 2020122522720 | ticket-202012130448 | ECDLC-201225-002 | 2020/12/25 12:16:43 | 118566546 | 210231A2KLX166001724 | 210231A2KLX2080003BD | 7*24*NCD | 2020/12/25 16:33:00 | 2020/12/28 15:30:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001724故障申请,麻烦RMA | |||||
| 2020122549674 | ticket-202012240488 | EGZLC-201225-001 | 2020/12/25 14:57:26 | 1910000092109 | 210231A2KLN163002522 | 210231A2KLX206000FQL | 7*24*NCD | 2020/12/25 15:04:00 | 2020/12/28 10:20:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLN163002522故障申请,麻烦RMA | |||||
| 2020122858362 | ticket-202012260130 | EBJLC-201228-001 | 2020/12/28 11:24:04 | 1810000029073 | 210231A2KLN167000293 | 210231A2KLX2090000LY | 5*8*NBD | 2020/12/28 12:00:00 | 2020/12/29 13:02:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLN167000293故障申请,麻烦RMA | |||||
| 2020122818887 | ticket-202012190200 | ESZLC-201228-001 | 2020/12/28 12:30:48 | 1910000221622 | 210231A5LLX19B0000BF | 210231A5LLX206000447 | 7*24*NCD | 2020/12/28 18:12:00 | 2020/12/29 11:26:00 | 李星威 | 麻烦发起光模块RMA | |||||
| 2020122898622 | ticket-202012260280 | ECDLC-201228-001 | 2020/12/28 12:49:03 | 118566620 | 210231A2KLX166001743 | 210231A2KLX2070004MH | 7*24*NCD | 2020/12/28 13:17:00 | 2020/12/29 16:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001743故障申请,麻烦RMA |