| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020121666119 | ticket-202012160464 | ECQLC-201216-001 | 2020/12/16 11:24:19 | 118006230 | G10231A7LT0303P4 | G10231A7LT03037Y | 5*8*NBD | 2020/12/16 12:07:00 | 2020/12/17 17:35:00 | 唐远航 | [腾讯RMA申请]网络设备线缆G10231A7LT0303P4故障申请,麻烦RMA | |||||
| 2020121610230 | ticket-202012160478 | ESZLC-201216-013 | 2020/12/16 16:57:28 | 1910000221360 | 210231A2KLX164000720 | 210231A2KLX206000FMS | 5*8*NBD | 2020/12/16 17:21:00 | 2020/12/17 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000720故障申请,麻烦RMA | |||||
| 2020121675836 | ticket-202012160180 | ESZLC-201216-014 | 2020/12/16 16:57:59 | 1910000221360 | 210231A2KLX164001806 | 210231A2KLX206000FMT | 5*8*NBD | 2020/12/16 17:21:00 | 2020/12/17 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001806故障申请,麻烦RMA | |||||
| 2020121653984 | ticket-202012110114 | ESZLC-201216-015 | 2020/12/16 17:01:04 | 1910000221360 | 210231A5LLN186000239 | 210231A5LLX2060000YN | 7*24*NCD | 2020/12/16 17:21:00 | 2020/12/17 17:00:00 | 李雨薇 | 坏件SN：210231A5LLN186000239 | |||||
| 2020121717717 | ticket-202012140308 | ESHLC-201217-001 | 2020/12/17 10:01:33 | 1910000064799 | 210231A2KLX15A000075 | 210231A2KLX2060006NF | 7*24*NCD | 2020/12/17 10:27:00 | 2020/12/18 9:16:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A000075故障申请,麻烦RMA | |||||
| 2020121707828 | ticket-202012130020 | ESHLC-201217-002 | 2020/12/17 10:01:57 | 1910000064799 | 210231A2KLX15A000072 | 210231A2KLX2070004BM | 7*24*NCD | 2020/12/17 10:27:00 | 2020/12/18 9:16:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A000072故障申请,麻烦RMA | |||||
| 2020121753800 | ticket-202012160776 | ENJLC-201217-002 | 2020/12/17 15:32:19 | SF1094813319919 | 210231A2KLN191000GHX | 210231A2KLX206000GYR | 7*24软件服务 | 2020/12/17 15:42:00 | 2020/12/18 9:11:31 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLN191000GHX故障申请,麻烦RMA | |||||
| 2020121723167 | ticket-202012160894 | EGZLC-201217-003 | 2020/12/17 17:27:33 | 1910000091230 | 210231A2KLX18600067V | 210231A2KLX2090001ZM | 7*24软件服务 | 2020/12/17 17:35:00 | 2020/12/18 9:30:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A2KLX18600067V故障申请,麻烦RMA | |||||
| 2020121869676 | ticket-202012180212 | EBJLC-201218-001 | 2020/12/18 9:52:08 | 1810000028535 | 210231A5LLN18400038Q | 210231A5LLX209000006 | 7*24*NCD | 2020/12/18 10:40:00 | 2020/12/21 11:00:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLN18400038Q故障申请,麻烦RMA | |||||
| 2020121800675 | ticket-202012170996 | EBJLC-201218-002 | 2020/12/18 16:42:30 | 1810000028537 | 210231A2KLX167003517 | 210231A2KLX2070004GB | 5*8*NBD | 2020/12/18 17:21:00 | 2020/12/21 15:25:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003517故障申请,麻烦RMA | |||||
| 2020121809159 | ticket-202012180178 | EBJLC-201218-003 | 2020/12/18 16:42:32 | 1810000028537 | 210231A2KLX167002992 | 210231A2KLX206000FNC | 7*24*NCD | 2020/12/18 17:21:00 | 2020/12/21 15:25:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002992故障申请,麻烦RMA | |||||
| 2020122101073 | ticket-202012210760 | EGZLC-201221-002 | 2020/12/21 16:28:27 | 80068142782 | G20231A9V90508RQ | G20231A9V90B000Y | 5*8*NBD | 2020/12/22 8:36:00 | 2020/12/23 11:35:00 | 韦朝彬 | 申请RMA，坏件SN：G20231A9V90508RQ | |||||
| 2020122138542 | ticket-202012210762 | EGZLC-201221-003 | 2020/12/21 16:28:58 | 80068142782 | G20231A9V9050803 | G20231A9V90509TY | 5*8*NBD | 2020/12/22 8:36:00 | 2020/12/23 11:35:00 | 韦朝彬 | 申请RMA，坏件SN：G20231A9V9050803 | |||||
| 2020122128395 | ticket-202012190212 | ESZLC-201221-004 | 2020/12/21 17:24:47 | 1910000221394 | 210231A2KLX164000741 | 210231A2KLN20C000001 | 5*8*NBD | 2020/12/21 17:41:00 | 2020/12/22 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000741故障申请,麻烦RMA | |||||
| 2020122116873 | ticket-202012190426 | ESZLC-201221-006 | 2020/12/21 17:24:48 | 1910000221394 | 210231A2KLX164000922 | 210231A2KLX206000GGP | 7*24*NCD | 2020/12/21 17:41:00 | 2020/12/22 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000922故障申请,麻烦RMA |