| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020072013686 | ticket-202007170528 | ENJLC-200720-001 | 2020/7/20 10:30:10 | SF1088910568231 | G20231A9V904017G | G20231A9V90601QY | 5*8*NBD | 2020/7/20 10:43:00 | 2020/7/21 9:56:00 | 梁山川 | [腾讯RMA申请]网络设备接口模块QSFP-100G-CWDM4-SM1300-A故障申请，麻烦RMA | |||||
| 2020072086616 | ticket-202007180582 | EBJLC-200720-001 | 2020/7/20 14:48:36 | 1810000033932 | 210231A5LLN18B000230 | 210231A5LLX2040001BW | 7*24*NCD | 2020/7/20 16:40:00 | 2020/7/21 8:45:00 | 袁振兴 | [腾讯RMA申请]网络设备接口模块QSFP-100G-LR4L-WDM1300故障申请,麻烦RMA | |||||
| 2020072078845 | ticket-202007160960 | EGZLC-200722-002 | 2020/7/20 14:51:17 | 1910000287950 | 210231A0A8N161000520 | 210231A0A8X176000349 | 7*24*NCD | 2020/7/22 8:26:00 | 2020/7/23 10:49:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A8N161000520故障申请,麻烦RMA | |||||
| 2020072069206 | ticket-202007180540 | EGZLC-200722-001 | 2020/7/20 15:18:04 | 1910000287942 | 210231A7LVN187000B27 | G10231A7LV050242 | 7*24*NCD | 2020/7/22 8:22:00 | 2020/7/22 11:00:00 | 李胜运 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B27故障申请,麻烦RMA | |||||
| 2020072021710 | ticket-202007180230 | EBJLC-200720-003 | 2020/7/20 15:50:22 | 1810000033931 | 210231A2KLX167003037 | 210231A2KLN20600000B | 7*24*NCD | 2020/7/20 16:40:00 | 2020/7/21 10:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003037故障申请,麻烦RMA | |||||
| 2020072069952 | ticket-202007180382 | EBJLC-200720-002 | 2020/7/20 15:51:25 | 1810000033931 | 210231A2KLX167003676 | 210231A2KLX20600032Q | 7*24软件服务 | 2020/7/20 16:40:00 | 2020/7/21 10:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003676故障申请,麻烦RMA | |||||
| 2020072043832 | ticket-202007180544 | EBJLC-200720-004 | 2020/7/20 16:05:17 | 1810000033932 | 210231A5LLN1850005FN | 210231A5LLX2040001BN | 7*24*NCD | 2020/7/20 16:40:00 | 2020/7/21 8:45:00 | 袁振兴 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850005FN故障申请,麻烦RMA | |||||
| 2020072047124 | ticket-202007180094 | EBJLC-200720-005 | 2020/7/20 16:20:19 | 1810000033932 | 210231A5CHH193001107 | 210231A5CHH198001558 | 7*24*NCD | 2020/7/20 16:40:00 | 2020/7/21 8:45:00 | 袁振兴 | 坏件SN：210231A5CHH193001107 | |||||
| 2020072047763 | ticket-202007160706 | ESHLC-200720-001 | 2020/7/20 16:47:18 | 1710000214999 | 210231A2KLN1830001LG | 210231A2KLX204000CT6 | 7*24软件服务 | 2020/7/20 17:02:00 | 2020/7/21 10:01:00 | 翁玮敏 | [腾讯RMA申请]网络设备接口模块210231A2KLN1830001LG故障申请,麻烦RMA | |||||
| 2020072053101 | ticket-202007180526 | ESHLC-200720-004 | 2020/7/20 17:19:18 | 1710000214957 | 210231A2KLX15B001935 | 210231A2KLX2060007YM | 7*24软件服务 | 2020/7/20 17:39:00 | 2020/7/21 8:28:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001935故障申请,麻烦RMA | |||||
| 2020072072997 | ticket-202007190258 | EBJLC-200720-007 | 2020/7/20 17:46:34 | 1810000033937 | 210231A2KLX167002055 | 210231A2KLX204000CGT | 7*24软件服务 | 2020/7/20 18:22:00 | 2020/7/21 10:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002055故障申请,麻烦RMA | |||||
| 2020072042778 | ticket-202007170768 | EBJLC-200720-008 | 2020/7/20 17:46:41 | 1810000033937 | 210231A2KLX2030000T0 | 210231A2KLX204000CF5 | 7*24*NCD | 2020/7/20 18:22:00 | 2020/7/21 10:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX2030000T0故障申请,麻烦RMA | |||||
| 2020072073795 | ticket-202007190322 | ESZLC-200720-004 | 2020/7/20 18:09:16 | 1910000102733 | 210231A2KLX164000785 | 210231A2KLX2060003DG | 7*24*NCD | 2020/7/20 18:30:00 | 2020/7/21 14:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000785故障申请,麻烦RMA | |||||
| 2020072113189 | ticket-202007210434 | ENJLC-200721-001 | 2020/7/21 10:44:42 | 1910000050399 | 210231ABUVN19300000J | 210231ABUVX197000004 | 5*8*NBD | 2020/7/21 15:22:00 | 2020/7/22 9:38:00 | 闵嘉 | [腾讯RMA申请]网络设备线缆210231ABUVN19300000J故障申请,麻烦RMA | |||||
| 2020072131947 | ticket-202007200632 | ESZLC-200721-001 | 2020/7/21 12:56:35 | 1910000102791 | 210231A4UFN18400019T | 210231A4UFX2060000QR | 7*24*NCD | 2020/7/22 8:21:00 | 2020/7/22 12:00:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A4UFN18400019T故障申请,麻烦RMA |