| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020121175080 | ticket-202012080846 | ECQLC-201211-001 | 2020/12/11 10:27:45 | 118006234 | 210231A5LLN1920000G5 | 210231A5LLX20600048T | 7*24*NCD | 2020/12/11 10:38:00 | 2020/12/14 11:38:00 | 张佩 | [腾讯RMA申请]网络设备接口模块210231A5LLN1920000G5故障申请,麻烦RMA | |||||
| 2020121110361 | ticket-202012110264 | EBJLC-201211-001 | 2020/12/11 17:10:19 | 1810000028518 | 210231A2KLX167000268 | 210231A2KLN20900000J | 7*24*NCD | 2020/12/11 17:24:00 | 2020/12/14 9:19:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000268故障申请,麻烦RMA | |||||
| 2020121193894 | ticket-202012110274 | EBJLC-201211-002 | 2020/12/11 17:10:20 | 1810000028518 | 210231A2KLX167001841 | 210231A2KLN209000007 | 7*24*NCD | 2020/12/11 17:24:00 | 2020/12/14 9:19:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001841故障申请,麻烦RMA | |||||
| 2020121434054 | ticket-202012120298 | EBJLC-201214-001 | 2020/12/14 10:02:49 | 1810000028522 | 210231A5LLN1850004MN | 210231A5LLX209000003 | 7*24*NCD | 2020/12/14 11:38:00 | 2020/12/15 12:40:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850004MN故障申请,麻烦RMA | |||||
| 2020121422239 | ticket-202012100136 | ENJLC-201214-002 | 2020/12/14 14:09:46 | SF1103414983965 | G20231A9V9040005 | G20231A9V90600SM | 5*8*NBD | 2020/12/14 14:32:00 | 2020/12/15 9:31:00 | 梁山川 | [腾讯RMA申请]网络设备接口模块G20231A9V9040005故障申请,麻烦RMA | |||||
| 2020121487873 | ticket-202012130220 | ESHLC-201214-006 | 2020/12/14 14:43:00 | 1910000064757 | 210231A2KLX15B002842 | 210231A2KLX2060006VG | 7*24*NCD | 2020/12/14 14:56:00 | 2020/12/15 12:02:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002842故障申请,麻烦RMA | |||||
| 2020121434620 | ticket-202012120132 | EBJLC-201214-007 | 2020/12/14 16:50:01 | 1810000028527 | 210231A2KLX167002761 | 210231A2KLN20C000003 | 7*24*NCD | 2020/12/14 17:10:00 | 2020/12/15 12:40:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002761故障申请,麻烦RMA | |||||
| 2020121432168 | ticket-202012140242 | ECDLC-201214-001 | 2020/12/14 17:28:28 | 118566055 | 210231A2KLX166003568 | 210231A2KLX20800032K | 7*24*NCD | 2020/12/14 17:46:00 | 2020/12/15 16:30:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166003568故障申请,麻烦RMA | |||||
| 2020121498182 | ticket-202012140436 | ENJLC-201214-006 | 2020/12/14 17:35:56 | 368936344801 | TH88A2F095 | G10231A7LU09T01S | 5*8*NBD | 2020/12/14 18:31:00 | 2020/12/15 10:15:00 | 梁山川 | [腾讯RMA申请]网络设备线缆TH88A2F095故障申请,麻烦RMA | |||||
| 2020121576289 | ticket-202012140834 | ENJLC-201215-001 | 2020/12/15 10:16:40 | SF1197268385124 | G10231A7LV0607HJ | G10231A7LV06087P | 5*8*NBD | 2020/12/15 10:39:00 | 2020/12/16 10:56:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0607HJ故障申请,麻烦RMA | |||||
| 2020121552661 | ticket-202012090772 | EGZLC-201215-002 | 2020/12/15 10:42:54 | 1910000090631 | 210231A4UFX20500040W | 210231A4UFX206000499 | 7*24*NCD | 2020/12/15 11:15:00 | 2020/12/16 9:34:00 | 王瑞江 | 换模块 | |||||
| 2020121515059 | ticket-202012110170 | ESZLC-201215-003 | 2020/12/15 16:04:22 | 1910000221328 | 210231A0A6X156000614 | 210231A0A6X2080002ND | 7*24软件服务 | 2020/12/15 17:21:00 | 2020/12/16 9:30:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A0A6X156000614故障申请,麻烦RMA | |||||
| 2020121501778 | ticket-202012150696 | EBJLC-201215-002 | 2020/12/15 17:22:17 | 1810000028528 | G10231A7LV0601NX | G10231A7LV060437 | 5*8*NBD | 2020/12/15 17:31:00 | 2020/12/16 10:20:00 | 张映雪 | [腾讯RMA申请]网络设备线缆G10231A7LV0601NX故障申请,麻烦RMA | |||||
| 2020121621292 | ticket-202012120226 | EBJLC-201216-001 | 2020/12/16 9:11:50 | 1810000028529 | 210231A2KLX167002839 | 210231A2KLX206000G0P | 5*8*NBD | 2020/12/16 11:34:00 | 2020/12/17 9:08:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002839故障申请,麻烦RMA | |||||
| 2020121649804 | ticket-202012150176 | ESZLC-201216-001 | 2020/12/16 9:55:30 | 1910000221336 | 210231A5LLN1830000BV | 210231A5LLX20600011P | 7*24*NCD | 2020/12/16 16:26:00 | 2020/12/17 10:03:00 | 李星威 | [腾讯RMA申请]网络设备接口模块210231A5LLN1830000BV故障申请,麻烦RMA |