| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020120910168 | ticket-202012080672 | ESZLC-201209-001 | 2020/12/9 10:53:31 | 1910000169570 | G10231A7LU0401XW | G10231A7LU0500GR | 5*8*NBD | 2020/12/9 17:29:00 | 2020/12/10 10:09:00 | 邹志军 | [腾讯RMA申请]网络设备线缆G10231A7LU0401XW故障申请,麻烦RMA | |||||
| 2020120969721 | ticket-202012090624 | EBJLC-201209-003 | 2020/12/9 15:44:18 | 1810000028049 | G10231A7LV0605GJ | G10231A7LV0605F8 | 5*8*NBD | 2020/12/9 16:04:00 | 2020/12/10 10:17:00 | 张映雪 | [腾讯RMA申请]网络设备线缆G10231A7LV0605GJ故障申请,麻烦RMA | |||||
| 2020121009269 | ticket-202012080336 | ENJLC-201210-001 | 2020/12/10 10:10:46 | 1810000077963 | 210231A5LLN1910005D4 | 210231A5LLX19C0000BG | 7*24*NCD | 2020/12/10 16:47:00 | 2020/12/11 11:19:00 | 王建敏 | [腾讯RMA申请]网络设备接口模块210231A5LLN1910005D4故障申请,麻烦RMA | |||||
| 2020121007210 | ticket-202012081232 | ESHLC-201210-001 | 2020/12/10 10:39:15 | 1910000064625 | G20231A9V90405H6 | G20231A9V90601L6 | 5*8*NBD | 2020/12/10 11:02:00 | 2020/12/11 9:31:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块G20231A9V90405H6故障申请,麻烦RMA | |||||
| 2020121059631 | ticket-202012091032 | EBJLC-201210-001 | 2020/12/10 11:36:38 | 1810000028512 | 210231A4B1N186000184 | 210231A4B1X1990000TZ | 7*24软件服务 | 2020/12/10 12:33:00 | 2020/12/11 11:30:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A4B1N186000184故障申请,麻烦RMA | |||||
| 2020121017405 | ticket-202012070878 | EBJLC-201210-002 | 2020/12/10 11:37:15 | 1810000028511 | 210231A2UQN165000005 | 210231A2UQN198000026 | 7*24软件服务 | 2020/12/10 12:33:00 | 2020/12/11 9:18:00 | 孙健 | [腾讯RMA申请]网络设备接口模块210231A2UQN165000005故障申请,麻烦RMA | |||||
| 2020121073331 | ticket-202012080346 | ESHLC-201210-002 | 2020/12/10 12:16:23 | SF1197108788208 | 210231A5LLN172000252 | 210231A5LLX20600041H | 7*24*NCD | 2020/12/10 21:29:00 | 2020/12/11 14:22:53 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN172000252故障申请,麻烦RMA | |||||
| 2020121009386 | ticket-202012090496 | ESHLC-201210-003 | 2020/12/10 12:19:01 | 1910000064641 | 210231A5LLN168000205 | 210231A5LLX2060000Z7 | 7*24*NCD | 2020/12/10 13:09:00 | 2020/12/11 14:22:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN168000205故障申请,麻烦RMA | |||||
| 2020121031356 | ticket-202012100206 | ETJLC-201210-001 | 2020/12/10 14:25:18 | 117713471 | 210231A2KLX201000085 | 210231A2KLX2060006M9 | 7*24软件服务 | 2020/12/10 14:38:00 | 2020/12/11 10:00:00 | 许晓东 | [腾讯RMA申请]网络设备接口模块210231A2KLX201000085故障申请,麻烦RMA | |||||
| 2020121034608 | ticket-202012080224 | ENJLC-201210-002 | 2020/12/10 16:48:24 | 80066993194 | 210231A5LLN18B0001SH | 210231A5LLX20600043P | 7*24*NCD | 2020/12/10 21:29:00 | 2020/12/11 17:00:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B0001SH故障申请,麻烦RMA | |||||
| 2020121072237 | ticket-202012100800 | ET-KORLC-201211-001 | 2020/12/10 17:13:38 | CT-KORLC201211752 | 210231A2KLX198000WCQ | 210231A2KLX198000RNG | 7*24*4 | 2020/12/11 10:15:00 | 2020/12/11 12:20:00 | 文杰 | 端口光模块故障，需要更换 | |||||
| 2020121009013 | ticket-202012100508 | EBJLC-201210-004 | 2020/12/10 17:41:08 | 1810000028515 | 210231A2KLX167000209 | 210231A2KLX206000FM2 | 7*24*NCD | 2020/12/10 18:14:00 | 2020/12/11 11:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000209故障申请,麻烦RMA | |||||
| 2020121088681 | ticket-202012090998 | ETJLC-201210-003 | 2020/12/10 17:47:27 | 117713405 | 210231A2KLX165002279 | 210231A2KLX1890004ZN | 7*24*NCD | 2020/12/11 8:25:00 | 2020/12/11 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX165002279故障申请,麻烦RMA | |||||
| 2020121148373 | ticket-202012090954 | ESZLC-201211-001 | 2020/12/11 9:15:37 | 1910000169858 | 210231A2KLN166000075 | 210231A2KLN209000003 | 5*8*NBD | 2020/12/11 16:37:00 | 2020/12/14 9:32:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLN166000075故障申请,麻烦RMA | |||||
| 2020121157963 | ticket-202012100582 | ESJLC-201211-001 | 2020/12/11 9:50:42 | 111991761 | 210231A5LLX2060004DN | 210231A5LLX1990001J9 | 7*24*NCD | 2020/12/11 11:10:00 | 2020/12/13 18:00:00 | 郭亚南 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060004DN故障申请,麻烦RMA |