| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020120762153 | ticket-202012060392 | EGZLC-201207-002 | 2020/12/7 14:50:31 | 1910000458169 | 210231A2E4N156000097 | 210231A2E4X19800011R | 7*24*NCD | 2020/12/7 15:09:00 | 2020/12/8 9:15:00 | 邓俊杰 | [腾讯RMA申请]网络设备接口模块210231A2E4N156000097故障申请,麻烦RMA | |||||
| 2020120778881 | ticket-202012040430 | EBJLC-201207-006 | 2020/12/7 15:35:34 | 1810000028042 | 210231A2KLX167001346 | 210231A2KLX2060006ZX | 5*8*NBD | 2020/12/7 17:06:00 | 2020/12/8 16:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001346故障申请,麻烦RMA | |||||
| 2020120720521 | ticket-202012050182 | EGZLC-201207-003 | 2020/12/7 15:50:21 | 1910000457856 | 210231A2KLX165001985 | 210231A2KLX2060007B9 | 7*24*NCD | 2020/12/7 16:21:00 | 2020/12/8 11:51:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A2KLX165001985故障申请,麻烦RMA | |||||
| 2020120704179 | ticket-202012060258 | EWHLC-201207-001 | 2020/12/7 15:54:04 | 118781516 | 210231A4UFN1850001TK | 210231A4UFX20600049H | 7*24*NCD | 2020/12/7 17:51:00 | 2020/12/8 15:38:00 | 朱维 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850001TK故障申请,麻烦RMA | |||||
| 2020120770814 | ticket-202012040998 | ESHLC-201207-015 | 2020/12/7 16:39:43 | 1910000190113 | 210231A2KLX1860005YG | 210231A2KLX2060006M8 | 7*24*NCD | 2020/12/7 17:39:00 | 2020/12/8 8:57:00 | 陈浩 | [腾讯RMA申请]网络设备接口模块210231A2KLX1860005YG故障申请,麻烦RMA | |||||
| 2020120719399 | ticket-202012040882 | EGZLC-201207-004 | 2020/12/7 17:42:20 | 1910000457830 | 210231A2KLX15A000739 | 210231A2KLX2090000GC | 7*24*NCD | 2020/12/7 18:01:00 | 2020/12/8 10:12:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A000739故障申请,麻烦RMA | |||||
| 2020120760025 | ticket-202012070802 | ENJLC-201207-005 | 2020/12/7 20:17:17 | SF1074942098341 | 210231A7LUN1880002F6 | G10231A7LU09T00G | 5*8*NBD | 2020/12/8 9:55:00 | 2020/12/9 9:19:20 | 欧阳孔取 | [腾讯RMA申请]网络设备线缆TH88A2F0PG故障申请,麻烦RMA | |||||
| 2020120812322 | ticket-202012060350 | ETJLC-201208-001 | 2020/12/8 8:50:20 | 117713997 | 210231A4UFN1820000YP | 210231A4UFX2060006S7 | 7*24*NCD | 2020/12/8 9:14:00 | 2020/12/9 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A4UFN1820000YP故障申请,麻烦RMA | |||||
| 2020120837749 | ticket-202012060288 | ENJLC-201208-001 | 2020/12/8 11:30:16 | 1810000077239 | 210231A5LLN1910002NX | 210231A5LLN18B0001HW | 7*24*NCD | 2020/12/8 16:39:00 | 2020/12/9 14:26:00 | 闵嘉 | [腾讯RMA申请]网络设备接口模块210231A5LLN1910002NX故障申请,麻烦RMA | |||||
| 2020120887756 | ticket-202012050364 | ETJLC-201208-003 | 2020/12/8 12:21:16 | 117713999 | 210231A2E4N1820000L7 | 210231A2E4X2010008DF | 7*24*NCD | 2020/12/8 13:52:00 | 2020/12/9 10:00:00 | 李瑞珠 | [腾讯RMA申请]网络设备接口模块210231A2E4N1820000L7故障申请,麻烦RMA | |||||
| 2020120880152 | ticket-202012070740 | EBJLC-201208-002 | 2020/12/8 14:34:39 | 1810000028046 | 210231A2KLX167002468 | 210231A2KLN20900000B | 5*8*NBD | 2020/12/8 14:51:00 | 2020/12/9 15:18:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002468故障申请,麻烦RMA | |||||
| 2020120872165 | ticket-202012070580 | ESZLC-201208-011 | 2020/12/8 14:57:15 | 1910000169226 | 210231A2KLX164001736 | 210231A2KLX2060006W4 | 5*8*NBD | 2020/12/8 16:43:00 | 2020/12/9 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001736故障申请,麻烦RMA | |||||
| 2020120854102 | ticket-202011250154 | ESHLC-201208-005 | 2020/12/8 15:55:17 | 1910000190155 | 210231A5LLN1860001VV | 210231A5LLX2060000X7 | 7*24*NCD | 2020/12/8 16:37:00 | 2020/12/9 8:25:00 | 陈琳 | 麻烦rma | |||||
| 2020120897631 | ticket-202012080218 | ESHLC-201208-007 | 2020/12/8 19:35:17 | 1910000190229 | 210231A2KLX15B002405 | 210231A2KLX2060006MD | 5*8*NBD | 2020/12/9 8:57:00 | 2020/12/9 12:30:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002405故障申请,麻烦RMA | |||||
| 2020120984429 | ticket-202012081032 | EBJLC-201209-001 | 2020/12/9 10:18:09 | 1810000028047 | 210231A2KLX167004248 | 210231A2KLX209000210 | 5*8*NBD | 2020/12/9 10:49:00 | 2020/12/10 12:59:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167004248故障申请,麻烦RMA |