| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020120106645 | ticket-202012010310 | ESHLC-201201-028 | 2020/12/1 18:10:22 | 1910000190647 | 210231A2KLX178001244 | 210231A2KLX208000399 | 7*24软件服务 | 2020/12/2 8:18:00 | 2020/12/2 10:50:00 | 徐逸 | [腾讯RMA申请]网络设备接口模块210231A2KLX178001244故障申请,麻烦RMA | |||||
| 2020120284906 | ticket-202012020184 | ESZLC-201202-001 | 2020/12/2 14:43:00 | 1910000168537 | 210231A2KLX19700092M | 210231A2KLX2080003B1 | 7*24*NCD | 2020/12/2 18:03:00 | 2020/12/3 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX19700092M故障申请,麻烦RMA | |||||
| 2020120294343 | ticket-202012010878 | EBJLC-201202-004 | 2020/12/2 16:00:36 | 1810000028034 | 210231A2KLX167001065 | 210231A2KLN20900000S | 7*24*NCD | 2020/12/2 16:36:00 | 2020/12/3 9:02:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001065故障申请,麻烦RMA | |||||
| 2020120293951 | ticket-202012020312 | ESZLC-201202-002 | 2020/12/2 17:49:43 | 1910000168537 | 210231A2KLX164001858 | 210231A2KLX2080003BR | 5*8*NBD | 2020/12/2 18:03:00 | 2020/12/3 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001858故障申请,麻烦RMA | |||||
| 2020120222156 | ticket-202012020372 | ECDLC-201203-001 | 2020/12/2 21:32:55 | 118566069 | 210231A2KLX16A005135 | 210231A2KLX20800032C | 7*24*NCD | 2020/12/3 9:20:00 | 2020/12/3 11:30:00 | 黄婷婷 | [腾讯RMA申请]网络设备接口模块210231A2KLX16A005135故障申请,麻烦RMA | |||||
| 2020120304828 | ticket-202011250154 | ESHLC-201203-004 | 2020/12/3 10:26:39 | 1910000190475 | 210231A5LLX2060003VY | 210231A5LLX2060000Q4 | 7*24*NCD | 2020/12/3 10:43:00 | 2020/12/4 9:52:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060003VY故障申请,麻烦RMA | |||||
| 2020120332642 | ticket-202011210570 | ESHLC-201203-006 | 2020/12/3 16:08:20 | 1910000190467 | 210231A5LLN18200010V | 210231A5LLX2050002ZH | 7*24*NCD | 2020/12/3 16:25:00 | 2020/12/4 12:08:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN18200010V故障申请,麻烦RMA | |||||
| 2020120357992 | ticket-202012020910 | ESHLC-201203-012 | 2020/12/3 18:07:35 | 1910000190385 | 210231A5LLN169000096 | 210231A5LLX2060000GL | 7*24*NCD | 2020/12/3 18:27:00 | 2020/12/4 12:08:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN169000096故障申请,麻烦RMA | |||||
| 2020120473520 | ticket-202012030942 | EBJLC-201204-002 | 2020/12/4 14:15:21 | 1810000028038 | 210231A2KLX167001724 | 210231A2KLX20800038F | 5*8*NBD | 2020/12/4 14:51:00 | 2020/12/7 12:23:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001724故障申请,麻烦RMA | |||||
| 2020120400675 | ticket-202012031244 | ESZLC-201204-009 | 2020/12/4 14:48:58 | 1910000169128 | 210231A2KLX164002218 | 210231A2KLX208000383 | 5*8*NBD | 2020/12/4 17:55:00 | 2020/12/7 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002218故障申请,麻烦RMA | |||||
| 2020120428406 | ticket-202012040650 | ENJLC-201204-001 | 2020/12/4 17:12:25 | SF1074942098208 | G10231A7LV0602SV | G10231A7LV060767 | 5*8*NBD | 2020/12/4 17:30:00 | 2020/12/7 10:19:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0602SV故障申请,麻烦RMA | |||||
| 2020120788473 | ticket-202012040638 | ESHLC-201207-001 | 2020/12/7 10:49:33 | 1910000190081 | 210231A2KLX19C0004W2 | 210231A2KLN209000006 | 7*24软件服务 | 2020/12/7 12:38:00 | 2020/12/8 9:57:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX19C0004W2故障申请,麻烦RMA | |||||
| 2020120719986 | ticket-202012040546 | EJNLC-201207-001 | 2020/12/7 11:34:40 | 5312001342 | 210231A5LLN1850002TV | 210231A5LLX2060003V3 | 7*24软件服务 | 2020/12/7 12:25:00 | 2020/12/8 9:00:00 | 于明起 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002TV故障申请,麻烦RMA | |||||
| 2020120709636 | ticket-202012050592 | ESZLC-201207-001 | 2020/12/7 11:36:29 | 1910000169194 | 210231A2KLX164000578 | 210231A2KLX20800039G | 7*24*NCD | 2020/12/7 17:02:00 | 2020/12/8 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000578故障申请,麻烦RMA | |||||
| 2020120748426 | ticket-202012041190 | ESHLC-201207-004 | 2020/12/7 14:42:26 | 1910000190057 | 210231A2KLX15A001266 | 210231A2KLX20800037H | 7*24*NCD | 2020/12/7 14:57:00 | 2020/12/8 11:04:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001266故障申请,麻烦RMA |