| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020113088117 | ticket-202011300350 | ENJLC-201130-001 | 2020/11/30 13:13:00 | 80065857538 | 210231A7LUN1880000ZW | G10231A7LU09T03P | 5*8*NBD | 2020/12/1 8:51:00 | 2020/12/1 15:07:00 | 闵嘉 | [腾讯RMA申请]网络设备线缆TH88A2F09J故障申请,麻烦RMA | |||||
| 2020113095332 | ticket-202011290178 | EBJLC-201130-004 | 2020/11/30 14:03:54 | 1810000028022 | 210231A2KLX167001843 | 210231A2KLX20800039C | 7*24*NCD | 2020/11/30 15:16:00 | 2020/12/1 9:33:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001843故障申请,麻烦RMA | |||||
| 2020113092418 | ticket-202011290098 | ETJLC-201130-008 | 2020/11/30 14:45:26 | 117713912 | 210231A5LLN18500031V | 210231A5LLX20600046Y | 7*24*4 | 2020/11/30 15:16:00 | 2020/12/1 10:00:00 | 刘伟 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500031V故障申请,麻烦RMA | |||||
| 2020113003118 | ticket-202011270638 | ESHLC-201130-002 | 2020/11/30 15:18:44 | 1910000190697 | G10231A7LV0605CF | G10231A7LV0601Q1 | 5*8*NBD | 2020/11/30 16:16:00 | 2020/12/1 8:29:00 | 张锦丽 | [腾讯RMA申请]网络设备线缆G10231A7LV0605CF故障申请,麻烦RMA | |||||
| 2020113096826 | ticket-202011300550 | EGZLC-201130-002 | 2020/11/30 16:35:19 | 1910000458947 | 210231A7LVN1870009HS | G10231A7LV060385 | 7*24*NCD | 2020/11/30 16:52:00 | 2020/12/1 9:30:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN1870009HS故障申请,麻烦RMA | |||||
| 2020113039044 | ticket-202011290138 | ESZLC-201130-009 | 2020/11/30 17:54:34 | 1910000167502 | 210231A2KLX164000804 | 210231A2KLX208000398 | 5*8*NBD | 2020/12/1 9:09:00 | 2020/12/1 12:20:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000804故障申请,麻烦RMA | |||||
| 2020113006157 | ticket-202011261204 | ESHLC-201130-005 | 2020/11/30 18:01:16 | 1910000190737 | 210231A4UFN185000054 | 210231A4UFX2070003QJ | 7*24*NCD | 2020/12/1 9:02:00 | 2020/12/1 11:30:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A4UFN185000054故障申请,麻烦RMA | |||||
| 2020120134034 | ticket-202012010666 | EGZLC-201201-005 | 2020/12/1 15:14:40 | 1910000458913 | 210231A5LLN18400036M | 210231A5LLX20600011Y | 7*24软件服务 | 2020/12/1 15:32:00 | 2020/12/2 12:06:00 | 韦世江 | 模块故障，需rma替换 | |||||
| 2020120193433 | ticket-202012010666 | EGZLC-201201-006 | 2020/12/1 15:14:42 | 1910000458913 | 210231A5LLN18C00015B | 210231A5LLX206000120 | 7*24*NCD | 2020/12/1 15:32:00 | 2020/12/2 12:06:00 | 韦世江 | 模块故障，需rma替换 | |||||
| 2020120119649 | ticket-202012010248 | ESZLC-201201-007 | 2020/12/1 15:16:29 | 1910000167528 | 210231A2KLX164002222 | 210231A2KLX2080003BM | 5*8*NBD | 2020/12/1 16:22:00 | 2020/12/2 17:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002222故障申请,麻烦RMA | |||||
| 2020120172019 | ticket-202012010680 | ESZLC-201201-008 | 2020/12/1 15:19:51 | 1910000167536 | 210231A5LLN18C00007W | 210231A5LLX2060000ZT | 7*24*NCD | 2020/12/1 16:22:00 | 2020/12/2 9:28:00 | 李星威 | 模块故障，需rma替换 | |||||
| 2020120129101 | ticket-202012010398 | EBJLC-201201-007 | 2020/12/1 15:33:21 | 1810000028031 | 210231A2KLX167003033 | 210231A2KLX2090001WJ | 7*24*NCD | 2020/12/1 15:49:00 | 2020/12/2 11:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003033故障申请,麻烦RMA | |||||
| 2020120194967 | ticket-202012010340 | EBJLC-201201-009 | 2020/12/1 15:33:27 | 1810000028031 | 210231A2KLX167002165 | 210231A2KLX2090001WF | 7*24*NCD | 2020/12/1 15:49:00 | 2020/12/2 11:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002165故障申请,麻烦RMA | |||||
| 2020120146957 | ticket-202011300796 | EBJLC-201201-008 | 2020/12/1 15:33:27 | 1810000028031 | 210231A2KLX167003018 | 210231A2KLX1890004YY | 7*24*NCD | 2020/12/1 15:49:00 | 2020/12/2 11:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003018故障申请,麻烦RMA | |||||
| 2020120162490 | ticket-202012010186 | ESHLC-201201-027 | 2020/12/1 17:33:17 | 1910000190639 | 210231A2KLX161002480 | 210231A2KLX2060006MJ | 5*8*NBD | 2020/12/1 17:43:00 | 2020/12/2 8:05:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX161002480故障申请,麻烦RMA |