| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020112439679 | ticket-202011240082 | ESZLC-201124-006 | 2020/11/24 15:55:58 | 1910000167322 | 210231A2KLX164001766 | 210231A2KLX206000H0Q | 7*24*NCD | 2020/11/24 17:19:00 | 2020/11/25 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001766故障申请,麻烦RMA | |||||
| 2020112460863 | ticket-202011231288 | EBJLC-201124-010 | 2020/11/24 16:07:27 | 1810000051583 | 210231A2KLX167002464 | 210231A2KLX2090001X8 | 5*8*NBD | 2020/11/24 16:37:00 | 2020/11/25 9:23:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002464故障申请,麻烦RMA | |||||
| 2020112454303 | ticket-202011240146 | ETJLC-201124-001 | 2020/11/24 17:43:23 | 117848596 | 210231A2KLX205000BNY | 210231A2KLX204000CLY | 7*24*NCD | 2020/11/25 8:40:00 | 2020/11/25 10:00:00 | 王鑫 | [腾讯RMA申请]网络设备接口模块210231A2KLX205000BNY故障申请,麻烦RMA | |||||
| 2020112477439 | ticket-202011240236 | ETJLC-201124-002 | 2020/11/24 17:44:15 | 117848597 | 210231A2KLX177004698 | 210231A2KLX2060006NW | 7*24软件服务 | 2020/11/25 8:41:00 | 2020/11/25 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLX177004698故障申请,麻烦RMA | |||||
| 2020112462064 | ticket-202011240418 | ESZLC-201124-007 | 2020/11/24 18:01:23 | 1910000167356 | 210231A2KLX164002486 | 210231A2KLX2080003BK | 7*24*NCD | 2020/11/25 8:30:00 | 2020/11/25 12:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002486故障申请,麻烦RMA | |||||
| 2020112518524 | ticket-202011201046 | ESHLC-201125-001 | 2020/11/25 9:47:19 | 1910000190925 | 210231A5LLX19600032R | 210231A5LLX2060000XN | 7*24*NCD | 2020/11/25 10:01:00 | 2020/11/26 11:36:00 | 吴婷婷 | [腾讯RMA申请]网络设备接口模块210231A5LLX19600032R故障申请,麻烦RMA | |||||
| 2020112526165 | ticket-202011241310 | EBJLC-201125-001 | 2020/11/25 11:14:37 | 1810000051584 | 210231A2KLX167001096 | 210231A2KLX208000365 | 7*24*NCD | 2020/11/25 11:37:00 | 2020/11/26 9:21:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001096故障申请,麻烦RMA | |||||
| 2020112510638 | ticket-202011241256 | ESHLC-201125-003 | 2020/11/25 13:27:17 | 80065329152 | 210231A9V9X19C00001V | G20231A9V90600PN | 5*8*NBD | 2020/11/26 9:18:00 | 2020/11/27 15:11:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块CN9AB7022S故障申请,麻烦RMA | |||||
| 2020112555708 | ticket-202011241138 | ETJLC-201125-003 | 2020/11/25 14:51:23 | 117848592 | 210231A2KLN176002809 | 210231A2KLX2060006NV | 7*24软件服务 | 2020/11/25 16:31:00 | 2020/11/26 10:00:00 | 郭涛 | [腾讯RMA申请]网络设备接口模块210231A2KLN176002809故障申请,麻烦RMA | |||||
| 2020112502399 | ticket-202011220184 | EBJLC-201125-002 | 2020/11/25 15:09:11 | 1810000051585 | 210231A5LLX2060004YZ | 210231A5LLX19C0000JC | 7*24*NCD | 2020/11/25 15:36:00 | 2020/11/26 9:02:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLX2060004YZ故障申请,麻烦RMA | |||||
| 2020112546495 | ticket-202011250180 | ESHLC-201125-005 | 2020/11/25 16:03:18 | 1910000190835 | 210231A2E4N15A000222 | 210231A2E4N1860000L7 | 7*24*NCD | 2020/11/25 16:42:00 | 2020/11/26 9:27:00 | 阮华丽 | [腾讯RMA申请]网络设备接口模块210231A2E4N15A000222故障申请,麻烦RMA | |||||
| 2020112691740 | ticket-202011250138 | EBJLC-201126-002 | 2020/11/26 9:17:42 | 1810000051586 | 210231A2KLX167002412 | 210231A2KLX2080002HY | 7*24*NCD | 2020/11/26 10:32:00 | 2020/11/27 11:30:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002412故障申请,麻烦RMA | |||||
| 2020112697164 | ticket-202011260574 | ESHLC-201126-001 | 2020/11/26 13:04:54 | 1910000190851 | G10231A7LV0303J8 | G10231A7LV0500M9 | 5*8*NBD | 2020/11/26 13:24:00 | 2020/11/27 10:11:00 | 杨青 | [腾讯RMA申请]网络设备线缆G10231A7LV0303J8故障申请,麻烦RMA | |||||
| 2020112646202 | ticket-202011250346 | EBJLC-201126-004 | 2020/11/26 14:22:41 | 1810000051588 | 210231A2KLX167002881 | 210231A2KLX206000FQQ | 5*8*NBD | 2020/11/26 14:54:00 | 2020/11/27 11:30:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002881故障申请,麻烦RMA | |||||
| 2020113020072 | ticket-202011290406 | EBJLC-201130-001 | 2020/11/30 9:54:54 | 1810000051593 | 210231A2KLX167001196 | 210231A2KLX2090000H7 | 5*8*NBD | 2020/11/30 10:57:00 | 2020/12/1 9:33:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001196故障申请,麻烦RMA |