| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020112250106 | ticket-202011201172 | EHKGLC-201123-001 | 2020/11/22 15:48:58 | 201123272 | 210231A5LLN18B0000HF | 210231A5LLX19C0000S6 | 7*24软件服务 | 2020/11/23 9:50:00 | 2020/11/23 15:32:00 | 香港-联通将军澳 | [腾讯RMA申请]网络设备接口模块210231A5LLN18B0000HF故障申请,麻烦RMA | |||||
| 2020112358750 | ticket-202011200268 | ESZLC-201123-008 | 2020/11/23 10:52:54 | 1910000166519 | 210231A0A6N133010606 | 210231A0A6N2040003MD | 7*24*NCD | 2020/11/23 17:23:00 | 2020/11/24 9:34:00 | 邵永毅 | [腾讯RMA申请]网络设备接口模块210231A0A6N133010606故障申请,麻烦RMA | |||||
| 2020112381972 | ticket-202011230576 | EGZLC-201123-004 | 2020/11/23 15:05:25 | 1910000459890 | 210231A7LVN187000BX0 | G10231A7LV0606S9 | 7*24*NCD | 2020/11/23 15:38:00 | 2020/11/24 9:32:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000BX0故障申请,麻烦RMA | |||||
| 2020112346620 | ticket-202011210262 | ESHLC-201123-019 | 2020/11/23 15:08:01 | 1910000190941 | G20231A9V90509X9 | G20231A9V90509N5 | 5*8*NBD | 2020/11/23 15:24:00 | 2020/11/24 12:29:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块G20231A9V90509X9故障申请,麻烦RMA | |||||
| 2020112356255 | ticket-202011230260 | ESHLC-201123-020 | 2020/11/23 15:12:16 | 1910000190959 | G10231A7M1030670 | G10231A7M108T41S | 5*8*NBD | 2020/11/23 15:30:00 | 2020/11/24 9:49:00 | 翁玮敏 | [腾讯RMA申请]网络设备线缆G10231A7M1030670故障申请,麻烦RMA | |||||
| 2020112358933 | ticket-202011210422 | EBJLC-201123-006 | 2020/11/23 15:34:29 | 1810000051579 | 210231A2KLX167002431 | 210231A2KLX2090000B3 | 5*8*NBD | 2020/11/23 16:35:00 | 2020/11/24 9:54:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002431故障申请,麻烦RMA | |||||
| 2020112369239 | ticket-202011200626 | ESHLC-201123-022 | 2020/11/23 16:54:17 | 1910000190975 | 210231A7LVN1850005XV | G10231A7LV0604DY | 7*24*NCD | 2020/11/23 17:07:00 | 2020/11/24 14:59:00 | 徐逸 | [腾讯RMA申请]网络设备线缆210231A7LVN1850005XV故障申请,麻烦RMA | |||||
| 2020112389096 | ticket-202011220122 | ESHLC-201123-024 | 2020/11/23 17:19:22 | 1910000190991 | 210231A0A8N143000598 | 210231A0A8N1810000QG | 7*24*NCD | 2020/11/23 17:32:00 | 2020/11/24 9:28:00 | 钱轶翔 | [腾讯RMA申请]网络设备接口模块210231A0A8N143000598故障申请,麻烦RMA | |||||
| 2020112320521 | ticket-202011220434 | ESHLC-201123-025 | 2020/11/23 18:22:14 | 1910000191008 | 210231A2KLN1820001Y6 | 210231A2KLX2090000MM | 7*24软件服务 | 2020/11/23 18:37:00 | 2020/11/24 12:18:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A2KLN1820001Y6故障申请,麻烦RMA | |||||
| 2020112446927 | ticket-202011240476 | ESZLC-201124-001 | 2020/11/24 10:25:31 | SF1196591090459 | 210235A2NWP20A00003W | 210235A2NWP20A00001J | 5*8*NBD | 2020/11/26 21:40:00 | 2020/11/27 10:05:00 | 邹志军 | 申请RMA，坏件SN：210235A2NWP20A00003W | |||||
| 2020112412916 | ticket-202011150048 | ENJLC-201124-001 | 2020/11/24 10:32:17 | 368936345349 | G10231A7LU040075 | G10231A7LU09T09J | 5*8*NBD | 2020/11/24 10:39:00 | 2020/11/25 10:37:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7LU040075故障申请,麻烦RMA | |||||
| 2020112407082 | ticket-202011240020 | ESZLC-201124-002 | 2020/11/24 10:39:56 | 1910000167314 | 210231A2E4N163000042 | 210231A2E4X2030000R1 | 7*24*NCD | 2020/11/24 17:19:00 | 2020/11/25 9:33:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2E4N163000042故障申请,麻烦RMA | |||||
| 2020112417735 | ticket-202011230580 | ENJLC-201124-003 | 2020/11/24 14:39:21 | 1910000057460 | 210231A2E4N164000073 | 210231A2E4X2010008PM | 7*24*NCD | 2020/11/24 16:08:00 | 2020/11/25 10:14:00 | 王建敏 | [腾讯RMA申请]网络设备接口模块210231A2E4N164000073故障申请,麻烦RMA | |||||
| 2020112450281 | ticket-202011201212 | ESZLC-201124-005 | 2020/11/24 14:44:35 | 1910000167322 | 210231A2KLX164001216 | 210231A2KLX206000GWK | 7*24*NCD | 2020/11/24 17:19:00 | 2020/11/25 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001216故障申请,麻烦RMA | |||||
| 2020112438512 | ticket-202011201188 | ESZLC-201124-004 | 2020/11/24 14:44:37 | 1910000167322 | 210231A2KLX164000839 | 210231A2KLX206000GWG | 5*8*NBD | 2020/11/24 17:19:00 | 2020/11/25 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000839故障申请,麻烦RMA |