| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020111957610 | ticket-202011161394 | EGZLC-201119-002 | 2020/11/19 10:20:31 | 1910000456911 | 210231A0A6N133010157 | 210231A0A6X20400038Z | 7*24*NCD | 2020/11/19 10:30:00 | 2020/11/20 14:00:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6N133010157故障申请,麻烦RMA | |||||
| 2020111978671 | ticket-202011180656 | EGYLC-201119-001 | 2020/11/19 10:22:01 | SF1196359390233 | 210231A5LLX205000039 | 210231A5LLX2050002Y5 | 7*24*NCD | 2020/11/19 15:22:00 | 2020/11/20 11:24:00 | 曹琰 | [腾讯RMA申请]网络设备接口模块210231A5LLX205000039故障申请,麻烦RMA | |||||
| 2020111992299 | ticket-202011180846 | ECDLC-201119-001 | 2020/11/19 12:53:44 | 117815277 | 210231A2KLX166001740 | 210231A2KLX206000GWM | 5*8*NBD | 2020/11/19 14:09:00 | 2020/11/20 15:00:00 | 邓利琼 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001740故障申请,麻烦RMA | |||||
| 2020112096295 | ticket-202011190954 | EBJLC-201120-001 | 2020/11/20 9:06:32 | 1810000051570 | G10231A7M10502JR | G30231A7M1040040 | 5*8*NBD | 2020/11/20 10:04:00 | 2020/11/23 10:03:00 | 张映雪 | [腾讯RMA申请]网络设备线缆G10231A7M10502JR故障申请,麻烦RMA | |||||
| 2020112081195 | ticket-202011191142 | EGZLC-201120-001 | 2020/11/20 9:34:16 | 1910000457232 | G30231A7LT0501Q2 | G10231A7LT08T2BB | 5*8*NBD | 2020/11/20 9:50:00 | 2020/11/23 12:00:00 | 黄顺 | [腾讯RMA申请]网络设备线缆G30231A7LT0501Q2故障申请,麻烦RMA | |||||
| 2020112072888 | ticket-202011191084 | ESHLC-201120-002 | 2020/11/20 10:52:17 | 1910000191024 | 210231A2KLX19A000GDK | 210231A2KLX208000388 | 7*24软件服务 | 2020/11/20 11:04:00 | 2020/11/21 10:11:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2KLX19A000GDK故障申请,麻烦RMA | |||||
| 2020112052373 | ticket-202011191000 | EBJLC-201120-002 | 2020/11/20 10:56:49 | 1810000051572 | 210231A5LLN18600006W | 210231A5LLX2060000Y0 | 7*24*NCD | 2020/11/20 11:26:00 | 2020/11/23 8:40:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A5LLN18600006W故障申请,麻烦RMA | |||||
| 2020112035997 | ticket-202011200554 | ECQLC-201120-001 | 2020/11/20 14:26:34 | 114961971 | 210231A7LVN1870003B8 | 210231A7LVN18900009M | 7*24*NCD | 2020/11/20 15:02:00 | 2020/11/23 10:31:00 | 周馨 | [腾讯RMA申请]网络设备线缆210231A7LVN1870003B8故障申请,麻烦RMA | |||||
| 2020112030711 | ticket-202011200192 | ESZLC-201120-002 | 2020/11/20 14:43:19 | 1910000166487 | 210231A2KLX166004983 | 210231A2KLX2060006W3 | 5*8*NBD | 2020/11/20 17:18:00 | 2020/11/23 17:30:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004983故障申请,麻烦RMA | |||||
| 2020112044237 | ticket-202011200148 | ESZLC-201120-001 | 2020/11/20 14:44:53 | 1910000166487 | 210231A2KLX166004844 | 210231A2KLX206000FQG | 7*24*NCD | 2020/11/20 17:18:00 | 2020/11/23 17:30:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004844故障申请,麻烦RMA | |||||
| 2020112032943 | ticket-202011191124 | EGZLC-201120-002 | 2020/11/20 14:53:24 | 1910000457274 | 210231A4UFN17A000396 | 210231A4UFX208000016 | 7*24*NCD | 2020/11/20 15:11:00 | 2020/11/23 10:44:00 | 陈锦龙 | [腾讯RMA申请]网络设备接口模块210231A4UFN17A000396故障申请,麻烦RMA | |||||
| ticket-202011180652 | 2020/11/20 15:08:31 | 5*8*NBD | [腾讯RMA申请]网络设备接口模块G20231A9V90400P0故障申请,麻烦RMA | |||||||||||||
| 2020112001755 | ticket-202011190320 | ESHLC-201120-004 | 2020/11/20 17:13:39 | 1910000191058 | 210231A5LLN194000133 | 210231A5LLX20600013C | 7*24*NCD | 2020/11/20 17:35:00 | 2020/11/23 10:30:00 | 杨青 | [腾讯RMA申请]网络设备接口模块210231A5LLN194000133故障申请,麻烦RMA | |||||
| 2020112009970 | ticket-202011200250 | ESZLC-201120-003 | 2020/11/20 17:43:59 | 1910000166495 | 210231A2KLN166000791 | 210231A2KLX206000HHM | 7*24*NCD | 2020/11/20 18:19:00 | 2020/11/23 17:30:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLN166000791故障申请,麻烦RMA | |||||
| 2020112074158 | ticket-202011190120 | ESHLC-201120-005 | 2020/11/20 17:54:14 | 1910000191066 | 210231A5LLN18300032F | 210231A5LLX2060000XK | 7*24*NCD | 2020/11/20 18:05:00 | 2020/11/23 11:01:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A5LLN18300032F故障申请,麻烦RMA |