| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020111759604 | ticket-202011161334 | EBJLC-201117-002 | 2020/11/17 12:42:49 | 1810000051560 | 210231A2KLX167003465 | 210231A2KLX206000G0F | 5*8*NBD | 2020/11/17 15:36:00 | 2020/11/18 9:11:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003465故障申请,麻烦RMA | |||||
| 2020111732109 | ticket-202011140486 | 2020/11/17 16:38:23 | 7*24*NCD | 坏件SN：210231A5CHH189001184，电源故障，请安排RMA | ||||||||||||
| 2020111808094 | ticket-202011180650 | EBJLC-201118-001 | 2020/11/18 10:39:52 | 1810000051563 | 210231A2ERN2070000SN | 210231A2ERX16C001980 | 5*8*NBD | 2020/11/18 11:53:00 | 2020/11/19 8:51:00 | 林景 | 申请RMA，坏件SN：210231A2ERN2070000SN | |||||
| 2020111826742 | ticket-202011160982 | EHKGLC-201119-001 | 2020/11/18 12:29:28 | 201119202 | 210231A0A8X15B000242 | 210231A0A8X16B000398 | 7*24*NCD | 2020/11/19 18:34:00 | 2020/11/20 14:58:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A0A8X15B000242故障申请,麻烦RMA | |||||
| 2020111873658 | ticket-202011171118 | EHKGLC-201119-002 | 2020/11/18 12:29:59 | 201119202 | 210231A0A8X174000312 | 210231A0A8N18A0000DZ | 7*24*NCD | 2020/11/19 18:34:00 | 2020/11/20 14:58:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A0A8X174000312故障申请,麻烦RMA | |||||
| 2020111840856 | ticket-202011180526 | EBJLC-201118-002 | 2020/11/18 14:21:27 | 1810000051564 | 210231A2KLX167001345 | 210231A2KLX2090001X7 | 5*8*NBD | 2020/11/18 14:59:00 | 2020/11/19 11:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167001345故障申请,麻烦RMA | |||||
| 2020111840701 | ticket-202011180526 | EBJLC-201118-003 | 2020/11/18 14:21:46 | 1810000051564 | 210231A2KLX167002802 | 210231A2KLN20900000D | 5*8*NBD | 2020/11/18 14:59:00 | 2020/11/19 11:50:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167002802故障申请,麻烦RMA | |||||
| 2020111847431 | ticket-202011180380 | ECQLC-201118-002 | 2020/11/18 14:31:05 | 118051697 | G20231A9V90507ZV | G20231A9V90600D1 | 5*8*NBD | 2020/11/18 14:50:00 | 2020/11/19 17:11:00 | 张佩 | 麻烦尽快rma | |||||
| 2020111829787 | ticket-202011180922 | EBJLC-201118-004 | 2020/11/18 14:42:54 | 1810000051565 | 210231A5LLX2060004SK | 210231A5LLX19C00007S | 7*24*NCD | 2020/11/18 14:59:00 | 2020/11/19 8:51:00 | 林景 | 申请RMA，坏件SN：210231A5LLX2060004SK | |||||
| 2020111875451 | ticket-202011180678 | EBJLC-201118-005 | 2020/11/18 15:18:32 | 1810000051566 | G10231A7LV06027R | G10231A7LV0500W7 | 5*8*NBD | 2020/11/18 16:00:00 | 2020/11/19 10:18:00 | 张映雪 | [腾讯RMA申请]网络设备线缆G10231A7LV06027R故障申请,麻烦RMA | |||||
| 2020111835059 | ticket-202011171050 | ESZLC-201118-006 | 2020/11/18 15:43:16 | 1910000166437 | 210231A2KLX166005213 | 210231A2KLX20800039Q | 5*8*NBD | 2020/11/18 17:25:00 | 2020/11/19 9:14:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005213故障申请,麻烦RMA | |||||
| 2020111854429 | ticket-202011180882 | EGZLC-201118-002 | 2020/11/18 15:51:57 | 1910000456903 | 210231A5LLX2030000RR | 210231A5LLX2060000R1 | 7*24*NCD | 2020/11/18 16:37:00 | 2020/11/19 15:30:00 | 陈锦标 | 坏件SN：210231A5LLX2030000RR，请安排RMA | |||||
| 2020111866138 | ticket-202011171492 | ESZLC-201118-007 | 2020/11/18 17:33:29 | 1910000166445 | 210231A2KLX164001401 | 210231A2KLX2090000CS | 5*8*NBD | 2020/11/18 17:48:00 | 2020/11/19 11:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001401故障申请,麻烦RMA | |||||
| 2020111897809 | ticket-202011171304 | ECQLC-201118-004 | 2020/11/18 17:41:24 | 114961209 | 210231A5LLN1850003F7 | 210231A5LLX2050000NH | 7*24*NCD | 2020/11/19 10:08:00 | 2020/11/19 14:30:00 | 唐远航 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850003F7故障申请,麻烦RMA | |||||
| 2020111995001 | ticket-202011161404 | EGZLC-201119-001 | 2020/11/19 9:53:20 | 1910000456911 | 210231A0A6N128002788 | 210231A0A6N2040003MQ | 7*24*NCD | 2020/11/19 10:30:00 | 2020/11/20 14:00:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A0A6N128002788故障申请,麻烦RMA |