| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020111333214 | ticket-202011120278 | ESHLC-201113-002 | 2020/11/13 13:39:13 | 1910000191418 | 210231A2KLX15A001224 | 210231A2KLN20A000001 | 7*24*NCD | 2020/11/13 14:24:00 | 2020/11/16 10:10:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX15A001224故障申请,麻烦RMA | |||||
| 2020111371451 | ticket-202011130626 | EHKGLC-201116-001 | 2020/11/13 15:05:58 | 201116094 | 210231A0A8X174000315 | 210231A0A8N119000078 | 7*24*NCD | 2020/11/16 17:25:00 | 2020/11/17 9:44:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A0A8X174000315故障申请,麻烦RMA | |||||
| 2020111373749 | ticket-202011121162 | ESZLC-201113-003 | 2020/11/13 15:23:23 | 1910000166313 | 210231A2KLX164002398 | 210231A2KLX2090000H0 | 7*24*NCD | 2020/11/13 17:24:00 | 2020/11/15 18:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002398故障申请,麻烦RMA | |||||
| 2020111386730 | ticket-202011120322 | ESHLC-201113-003 | 2020/11/13 16:18:19 | 1910000191434 | 210231A2KLX159001565 | 210231A2KLX206000FP2 | 7*24*NCD | 2020/11/13 17:37:00 | 2020/11/16 10:10:00 | 张黎洁 | [腾讯RMA申请]网络设备接口模块210231A2KLX159001565故障申请,麻烦RMA | |||||
| 2020111309181 | ticket-202011130250 | ENJLC-201113-001 | 2020/11/13 17:28:15 | SF1103414983929 | 210231A2KLX19900042L | 210231A2KLX189000674 | 7*24*NCD | 2020/11/13 17:43:00 | 2020/11/14 11:27:00 | 欧阳孔取 | [腾讯RMA申请]网络设备接口模块210231A2KLX19900042L故障申请,麻烦RMA | |||||
| 2020111368522 | ticket-202011130494 | ENJLC-201113-002 | 2020/11/13 17:31:42 | SF1103414983938 | G10231A7LV0604SV | G10231A7LV0606CD | 5*8*NBD | 2020/11/13 17:47:00 | 2020/11/14 11:27:00 | 樊宝强 | [腾讯RMA申请]网络设备线缆G10231A7LV0604SV故障申请,麻烦RMA | |||||
| 2020111366198 | ticket-202011130886 | EBJLC-201113-001 | 2020/11/13 18:22:52 | 1810000051303 | G10231A7M10304SG | G10231A7M103001Q | 5*8*NBD | 2020/11/14 11:22:00 | 2020/11/16 11:00:00 | 张映雪 | [腾讯RMA申请]网络设备线缆G10231A7M10304SG故障申请,麻烦RMA | |||||
| 2020111386991 | ticket-202011130288 | ESHLC-201113-004 | 2020/11/13 20:41:14 | 1910000191468 | 210231A4UFN171000071 | 210231A4UFX2070003RD | 7*24*NCD | 2020/11/14 8:37:00 | 2020/11/15 11:13:00 | 金琦 | [腾讯RMA申请]网络设备接口模块210231A4UFN171000071故障申请,麻烦RMA | |||||
| 2020111513350 | ticket-202011140248 | EBJLC-201115-001 | 2020/11/15 13:29:23 | 1810000051292 | 210231A2KLX197000JRF | 210231A2KLN20900001T | 7*24*NCD | 2020/11/15 14:35:00 | 2020/11/16 8:33:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A2KLX197000JRF故障申请,麻烦RMA | |||||
| 2020111604128 | ticket-202011121124 | ESHLC-201116-001 | 2020/11/16 10:42:19 | 1910000191484 | 210231A5LLX1960002KG | 210231A5LLX2060000QL | 7*24*NCD | 2020/11/16 11:22:00 | 2020/11/17 10:50:00 | 吴丽丽 | [腾讯RMA申请]网络设备接口模块210231A5LLX1960002KG故障申请,麻烦RMA | |||||
| 2020111666753 | ticket-202011140402 | ESHLC-201116-003 | 2020/11/16 15:07:33 | 1910000191310 | 210231A9V9X2020000H5 | G20231A9V90509CK | 5*8*NBD | 2020/11/16 15:37:00 | 2020/11/17 9:47:00 | 吴汉 | 麻烦rma | |||||
| 2020111654934 | ticket-202011110508 | EHKGLC-201116-002 | 2020/11/16 15:49:42 | 201116094 | 210231A0A8X174000173 | 210231A0A8X176000738 | 7*24*NCD | 2020/11/16 17:25:00 | 2020/11/17 9:44:00 | 香港-EQX葵涌-HK2 | [腾讯RMA申请]网络设备接口模块210231A0A8X174000173故障申请,麻烦RMA | |||||
| 2020111788982 | ticket-202011161450 | EBJLC-201117-001 | 2020/11/17 10:45:10 | 1810000051557 | 210231A4UFN1850000RV | 210231A4UFX19B0000RC | 7*24*NCD | 2020/11/17 11:25:00 | 2020/11/18 10:48:00 | 周璐琪 | [腾讯RMA申请]网络设备接口模块210231A4UFN1850000RV故障申请,麻烦RMA | |||||
| 2020111739596 | ticket-202011150298 | ESHLC-201117-004 | 2020/11/17 10:54:18 | 1910000192509 | 210231A2E4X2020001GC | 210231A2E4X2030000LT | 7*24软件服务 | 2020/11/17 13:42:00 | 2020/11/18 10:26:00 | 吴汉 | [腾讯RMA申请]网络设备接口模块210231A2E4X2020001GC故障申请,麻烦RMA | |||||
| 2020111780381 | ticket-202011161118 | EGZLC-201117-001 | 2020/11/17 11:38:51 | 1910000456215 | 210231A7LVN187000B6Q | G10231A7LV06032N | 7*24*NCD | 2020/11/17 11:53:00 | 2020/11/18 9:59:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LVN187000B6Q故障申请,麻烦RMA |