| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020071510003 | ticket-202007150616 | ENJLC-200715-003 | 2020/7/15 12:17:35 | 1910000050365 | 210231ABUXN194000004 | 210231ABUXX19700000K | 5*8*NBD | 2020/7/15 16:56:00 | 2020/7/16 9:33:00 | 闵嘉 | [腾讯RMA申请]网络设备线缆210231ABUXN194000004故障申请,麻烦RMA | |||||
| 2020071585873 | ticket-202007100256 | ESZLC-200715-001 | 2020/7/15 12:18:25 | 1910000102561 | 210231A4UFN18400018Z | 210231A4UFX2050003BN | 7*24*NCD | 2020/7/15 17:40:00 | 2020/7/16 10:23:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A4UFN18400018Z故障申请,麻烦RMA | |||||
| 2020071545927 | ticket-202007150316 | ESHLC-200715-004 | 2020/7/15 16:22:58 | 1710000214825 | 210231A2KLX15B002387 | 210231A2KLX2060007YN | 7*24软件服务 | 2020/7/15 16:58:00 | 2020/7/16 8:33:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B002387故障申请,麻烦RMA | |||||
| 2020071555043 | ticket-202007130012 | EBJLC-200715-002 | 2020/7/15 17:19:55 | 1810000033924 | 210231A5LLN1850002P6 | 210231A5LLX2040001BD | 7*24软件服务 | 2020/7/15 17:44:00 | 2020/7/16 10:01:00 | 刘梓桐 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850002P6故障申请,麻烦RMA | |||||
| 2020071641626 | ticket-202007150470 | EBJLC-200716-001 | 2020/7/16 9:47:06 | 1810000033925 | 210231A2KLX167000242 | 210231A2KLX204000C7Q | 7*24*NCD | 2020/7/16 10:55:00 | 2020/7/17 16:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000242故障申请,麻烦RMA | |||||
| 2020071646000 | ticket-202007140594 | EGZLC-200716-001 | 2020/7/16 11:53:21 | 1910000427682 | 210231A0A6N19C00041X | 210231A0A6X1990002KX | 7*24软件服务 | 2020/7/16 16:30:00 | 2020/7/17 10:00:00 | 范志江 | [腾讯RMA申请]网络设备接口模块210231A0A6N19C00041X故障申请,麻烦RMA | |||||
| 2020071614785 | ticket-202007160154 | ESZLC-200716-001 | 2020/7/16 15:54:49 | 1910000102595 | 210231A2KLX166005151 | 210231A2KLX204000CMJ | 7*24软件服务 | 2020/7/16 17:28:00 | 2020/7/17 10:27:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166005151故障申请,麻烦RMA | |||||
| 2020071672597 | ticket-202007160506 | EGZLC-200716-003 | 2020/7/16 17:06:16 | 1910000427690 | 210231A7LVN1980002M7 | G10231A7LV04040C | 5*8*NBD | 2020/7/16 17:44:00 | 2020/7/17 10:00:00 | 范志江 | [腾讯RMA申请]网络设备线缆TH87A2F642故障申请,麻烦RMA | |||||
| 2020071632865 | ticket-202007160326 | EBJLC-200716-003 | 2020/7/16 17:55:30 | 1810000033928 | 210231A2KLX167000331 | 210231A2KLX204000CGN | 7*24*NCD | 2020/7/16 18:18:00 | 2020/7/17 16:00:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000331故障申请,麻烦RMA | |||||
| 2020071644236 | ticket-202007161154 | ENJLC-200716-009 | 2020/7/16 20:06:50 | SF1088910568222 | G10231A7M104076M | G10231A7M1030024 | 5*8*NBD | 2020/7/17 8:33:00 | 2020/7/17 17:28:00 | 梁山川 | [腾讯RMA申请]网络设备线缆G10231A7M104076M故障申请,麻烦RMA | |||||
| 2020071527858 | ticket-202007110256 | 2020/7/17 10:21:48 | 1710000214785 | 210231A7LVN18500066J | CN89A10HHH | 7*24*NCD | 2020/7/15 13:04:00 | 2020/7/16 14:20:00 | [腾讯RMA申请]网络设备线缆210231A7LVN18500066J故障申请,麻烦RMA | |||||||
| 2020071780328 | ticket-202007160426 | ESZLC-200717-004 | 2020/7/17 12:35:25 | 1910000102601 | 210231A2KLX164000799 | 210231A2KLX2040002LG | 7*24软件服务 | 2020/7/17 16:39:00 | 2020/7/18 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000799故障申请,麻烦RMA | |||||
| 2020071727695 | ticket-202007170258 | EHKGLC-200717-001 | 2020/7/17 13:43:41 | 200717294 | 210231A2KLX18600099B | 210231A2KLX19A0003D6 | 7*24软件服务 | 2020/7/17 16:25:00 | 2020/7/20 10:14:00 | 香港-盈科沙田 | [腾讯RMA申请]网络设备接口模块210231A2KLX18600099B故障申请,麻烦RMA | |||||
| 2020071783138 | ticket-202007161160 | ECDLC-200717-002 | 2020/7/17 16:17:20 | 117101888 | 210231A2KLX166001938 | 210231A2KLX2060007VQ | 7*24软件服务 | 2020/7/17 17:17:00 | 2020/7/20 13:00:00 | 赵巧莹 | [腾讯RMA申请]网络设备接口模块210231A2KLX166001938故障申请,麻烦RMA | |||||
| 2020071724984 | ticket-202007160252 | EHZLC-200717-001 | 2020/7/17 17:13:27 | SF1192463349035 | 210231A5LLN18500029C | 210231A5LLN1910002WQ | 7*24软件服务 | 2020/7/18 8:43:00 | 2020/7/20 9:26:00 | 张怡 | [腾讯RMA申请]网络设备接口模块210231A5LLN18500029C故障申请,麻烦RMA |