| CRM 问题单号 | 腾讯订单号 | RMA单号 | 机房 | RMA开单时间 | 好件物流单号 | 坏件SN | 好件SN | 服务级别 | 好件反馈时间 | 好件SN反馈SLA | 好件SN反馈时效 | 好件反馈时效超时说明 | 发货时间 | 到货时间 | RMA收件人 | 问题描述 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 2020111012129 | ticket-202011100192 | EHZLC-201110-004 | 2020/11/10 17:51:13 | 1810000071111 | 210231A5LLN1850001M8 | 210231A5LLX2060003ZN | 7*24软件服务 | 2020/11/10 18:25:00 | 2020/11/11 16:20:00 | 张怡 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850001M8故障申请,麻烦RMA | |||||
| 2020111122612 | ticket-202011100256 | EHZLC-201111-001 | 2020/11/11 9:16:38 | 80063652617 | 210231A5LLN1850001PG | 210231A5LLX2060000RC | 7*24*NCD | 2020/11/12 9:05:00 | 2020/11/12 14:28:00 | 张怡 | [腾讯RMA申请]网络设备接口模块210231A5LLN1850001PG故障申请,麻烦RMA | |||||
| 2020111181965 | ticket-202011091136 | ESZLC-201111-001 | 2020/11/11 9:19:16 | 1910000166207 | 210231A2KLX166004780 | 210231A2KLX2090000HX | 5*8*NBD | 2020/11/11 16:26:00 | 2020/11/12 9:25:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A2KLX166004780故障申请,麻烦RMA | |||||
| 2020111144694 | ticket-202011091170 | EBJLC-201111-004 | 2020/11/11 9:58:50 | 1810000051096 | 210231A2KLX167003677 | 210231A2KLX206000G44 | 5*8*NBD | 2020/11/11 13:10:00 | 2020/11/12 9:11:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167003677故障申请,麻烦RMA | |||||
| 2020111167626 | ticket-202011101552 | ESZLC-201111-002 | 2020/11/11 10:09:49 | 1910000166207 | 210231A5LLN1860001CK | 210231A5LLX20A0004F5 | 7*24*NCD | 2020/11/11 16:26:00 | 2020/11/12 9:25:00 | 胡校 | [腾讯RMA申请]网络设备接口模块210231A5LLN1860001CK故障申请,麻烦RMA | |||||
| 2020111183996 | ticket-202011110230 | ENJLC-201111-001 | 2020/11/11 10:18:38 | 1910000057436 | 210231A4X1X20900000X | 210231A4X1X198000029 | 7*24*NCD | 2020/11/11 13:39:00 | 2020/11/12 9:47:00 | 刘法 | 申请RMA，坏件SN：210231A4X1X20900000X | |||||
| 2020111119777 | ticket-202011070312 | EBJLC-201111-007 | 2020/11/11 14:31:31 | 1810000051097 | 210231A2KLX167000039 | 210231A2KLX206000HKS | 5*8*NBD | 2020/11/11 14:51:00 | 2020/11/12 9:11:00 | 王刚 | [腾讯RMA申请]网络设备接口模块210231A2KLX167000039故障申请,麻烦RMA | |||||
| 2020111192474 | ticket-202011101448 | ESZLC-201111-003 | 2020/11/11 14:45:02 | 1910000166191 | 210231A2KLX164001681 | 210231A2KLX206000GWZ | 7*24*NCD | 2020/11/11 16:26:00 | 2020/11/12 15:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164001681故障申请,麻烦RMA | |||||
| 2020111110993 | ticket-202011110724 | EGZLC-201111-025 | 2020/11/11 17:14:16 | 1910000455272 | 210231A7LUN18600011G | G10231A7LU09T01R | 7*24*NCD | 2020/11/11 17:46:00 | 2020/11/12 10:21:00 | 韦朝彬 | [腾讯RMA申请]网络设备线缆210231A7LUN18600011G故障申请,麻烦RMA | |||||
| 2020111131074 | ticket-202011110478 | EBJLC-201111-008 | 2020/11/11 17:26:44 | 1810000051098 | 210231A4B1N1850008Z0 | 210231A4B1N176000127 | 7*24软件服务 | 2020/11/11 17:55:00 | 2020/11/12 15:30:00 | 莫嘉 | [腾讯RMA申请]网络设备接口模块210231A4B1N1850008Z0故障申请,麻烦RMA | |||||
| 2020111151929 | ticket-202011090156 | ECQLC-201111-002 | 2020/11/11 17:43:39 | 118006610 | G20231A9V90501YX | G20231A9V906003X | 5*8*NBD | 2020/11/12 10:13:00 | 2020/11/12 14:10:00 | 张佩 | 麻烦rma | |||||
| 2020111125611 | ticket-202011110438 | ESZLC-201111-004 | 2020/11/11 18:21:55 | 1910000166223 | 210231A2KLX164000749 | 210231A2KLX206000GWN | 5*8*NBD | 2020/11/12 8:00:00 | 2020/11/12 11:50:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164000749故障申请,麻烦RMA | |||||
| 2020111235196 | ticket-202011090834 | EGZLC-201112-003 | 2020/11/12 14:43:26 | 1910000455206 | 210231A5LLN19500004G | 210231A5LLX19C000055 | 7*24*NCD | 2020/11/12 15:25:00 | 2020/11/13 11:41:00 | 韦世江 | [腾讯RMA申请]网络设备接口模块210231A5LLN19500004G故障申请,麻烦RMA | |||||
| 2020111287359 | ticket-202011120276 | ESZLC-201112-003 | 2020/11/12 15:44:21 | 1910000166249 | 210231A2KLX164002515 | 210231A2KLX206000GWH | 5*8*NBD | 2020/11/12 16:54:00 | 2020/11/13 16:00:00 | 李雨薇 | [腾讯RMA申请]网络设备接口模块210231A2KLX164002515故障申请,麻烦RMA | |||||
| 2020111212631 | ticket-202011110628 | ESHLC-201112-003 | 2020/11/12 18:31:15 | 1910000191360 | 210231A2KLX15B001887 | 210231A2KLX206000GX1 | 5*8*NBD | 2020/11/13 8:39:00 | 2020/11/13 11:00:00 | 蔡冯伟 | [腾讯RMA申请]网络设备接口模块210231A2KLX15B001887故障申请,麻烦RMA |